When user opens chat section in my mobile app, I want to
- Show certain selectable options to users based on their account level (I.e. previous orders)
- When user selects an option then show more options or data (from DB via API) or existing articles (in intercom)
- Ideally, I would like to show clickable (touchable) HTML snippets as these options
Is this possible in custom bots, or is there any way to achieve this via intercom API?
Best answer by Beth
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