Product Area

2698 Topics

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PenelopeNew Participant
asked in Messages & Series

Can I tag a user based on their interaction with an Outbound message?

Is there a way to add a tag to someone based off an email or chat response in a series (i.e. if they respond to an intercom email they are tagged automatically)?

3
Brent
Super User
2 years ago
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Inter C12New Participant
asked in Messenger

How do I stop the “Need Help?” pop-up from appearing in the Messenger?

How do I stop the pop-up that says “Need Help?” from appearing in the Messenger? I can’t find it anywhere in my settings!

6
U
2 years ago
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SaritaActive User
asked in Messages & Series

What is the difference between post delivered vs post opened?

Since I am trying to measure the opening rate for the series I am settings up, I want to know the difference here.Thanks in advance!

5
S
2 years ago
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JolieConnector
asked in Contacts & Companies

Can I bulk untag companies?

I need to bulk delete a company tag and I'm not seeing any way to do this easily. I don't want to delete the tag entirely because it's being used in other places. I'd also like to avoid having to do it one by one since that will be time-consuming.

2
S
2 years ago
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DennaNew Participant
asked in Product Tours

How to handle product tours when the page has modals that pop-up if a user clicks something.

I have a product tour which encourages users to click 'Create a Tag'. Once the user clicks 'Create a Tag' a Bootstrap modal pops us with the next step. After the user creates a tag, a second tour tells the user how to delete or edit the tag.  If a user goes to the page and immediately clicks 'Create a Tag', before the tour appeared, then the tour appears with popup modal, which looks weird. If a user creates a tag and then quickly creates a second tag, the second tour appears when the modal is open. This is very confusing for the user.  And idea how to prevent the tour from appearing if the user clicks on a modal or scrolls pass the location of the tour? See the screenshots.

5
D
2 years ago
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User708New Participant
asked in Conversations

Can I embed an Intercom workspace in an iframe?

I was wondering if I can embed the intercom dashboard(inbox,outbox..) in my website's ERP system.

5
U
2 years ago
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Ana BNew Participant
asked in Contacts & Companies

How to validate a conversation attribute in Intercom?

I need to create a field to validate an email, but I only have a few formats like text, number, boolean... It's possible to create a formula to validate this attribute? Like check if the user wrote a text like "test@test.com"

2
A
2 years ago
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User346New Participant
asked in Article Help Center

How can users access restricted articles in Help Center?

Hi, I have some restricted articles that is only visible to a group of users. User authentication is working in messager, but if I suggest them to go to those restricted articles, they will be redirected to the Help Center website, and Help Center doesn't recognize them as users, thus will block their access. What do I need to do for Help Center to identify my users as users?

9
S
2 years ago
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Team HNew Participant
asked in Messenger

in-app Messenger for users on different subdomains.

Hi, we are launching our new Saas solution in the coming days... One of it's features is Workspaces. As a user, you can create different workspaces, just like in Slack, where you could have one workspace related to company A and another workspace for all things related company B.  Now, since our Saas app is security related, for security reasons, each time that one of our customers creates a new workspace it automatically creates a new subdomain for them with the name of their workspace. And they will only be able to access the app (and their workspace) with that subdomain!! So, to give you an example, if you would become our customer and you would create a new workspace called "companyA", we will automatically create a new subdomain for your workspace called:https://companya.ournewsaas.com. (where ournewsaas is the name of our upcoming SaaS, and companyA is the name you gave to your new workspace.)Now comes the question: If - like i explained above - we are going to cr

1
R
Top Expert
2 years ago
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NandiniActive User
asked in Messages & Series

If I set multiple banners live, which will be shown first to a user?

Let's say I have a created a banner on 10th July and 18th July.. A user logs in on the 20th after a long time. Will both these banner be active for him? Or the first one will be active and the moment he dismisses the second one will go active? 

2
N
2 years ago
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Jens BNew Participant
asked in Messages & Series

How can I find the HTML of an email?

We sent out a custom email this week that I spent a long time coding in pure HTML/CSS. Is there any way of finding the code for the email so that I can use it as a template in the future? It seems as if once the email is sent, it is deleted?!?

1
S
2 years ago
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Daniel S15New Participant
asked in Messages & Series

Can I send messages based on an increase in value for a custom attribute?

Does anyone know a way to trigger outbound messages if the value within a custom attribute has increased?  i.e. send an email if the custom attribute value (which was 3 for example) has now increased to 4.  Thanks!

1
S
2 years ago
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Anthony S11New Participant
asked in Conversations

Am I able to assign an incoming chat to a specific agent without requiring a specific tag for each agent?

Am I able to assign an incoming chat to a specific agent without requiring a specific tag for each agent?

2
Brent
Super User
2 years ago
H
Haley JNew Participant
asked in Messages & Series

How do I send an email to users who did not get my last email?

I would like to send an email to users who did not get my last email. I tried adding a tag to the previous email and then excluding that tag from the new email, but it's not excluding people who already received it. How else can I do this?

1
S
2 years ago
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Jens BNew Participant
asked in Messages & Series

Trying to save entry rules for series, but I get a red bar

I'm trying to make the entry rules for a series so that people who log in after a certain date and who are recurring users get funnelled into the series. But when I add the date rule, I get a red bar at the top of the screen, but no information as to what the problem may be. Can you help me?

1
S
2 years ago
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Darren L12New Participant
asked in Messenger

Why is the 'During office hours' & 'Outside office hours' option greyed out when i try and set it to send out of hours or during office hours?

I have to get around it at the moment by selecting Custom times. I have set up my office hours in messenger already

1
S
2 years ago
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SaritaActive User
asked in Conversations

How to set up feedback like CSAT or CES on Intercom?

I have tried Intercom's automated option. But I want a more customized and controlled way of asking customers for feedback once they have had a conversation with me. I tried using apps like Survicate, Typeform, etc. but the problem with that is, once I receive the feedback, I don't see the conversation for which I got the response.That's really odd!I would love to know if any of you have set up any customized feedback system.

4
S
2 years ago
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SaritaActive User
asked in Contacts & Companies

How to identify users who signup for the first time?

I want to set up a Post to send out to users who signup for the first time on my platform.How do I set that filter on Intercom? Can someone help?Thanks!

11
S
2 years ago
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User698New Participant
asked in Messenger

Setting up Messenger for Logged-in users with Webflow using Google Tag Manager

I just read this article (Install intercom with GTM) but it does not provide instructions on how to get the necessary variables for the Data Attributes to be sent to Intercom. Can anybody help me or point me to how to fill this part. Thanks in advance. 

1
S
2 years ago
J
Jason NNew Participant
asked in Messages & Series

Tracking forwarded outbound emails

How does Intercom track and report on outbound emails that are forwarded from the recipient to another user (say in the same company) who then opens the email and follows the links?

1
A
2 years ago
A
Alexandra KNew Participant
asked in Messages & Series

Current users coming to our website with new emails and Intercom identifying them as leads.

Not sure where this conversation goes this but dropping here for now.  We would like to create campaigns for leads that visit and interact with the site, however, we keep coming across one common issue. We have a lot of users who come back to the site and email support utilizing an email different from the one they used to create their account/ signup with.  We currently only offer 1:1 support for users, not leads, so no chat/ support widget from intercom is featured on the website. A lot of members will send an email to support directly via a different email, and it creates a new lead. We want to be able to send leads through an automated campaign but can't do this confidently while there are a lot of users being labeled as leads when they message in with new emails.  How can we keep this from happening? This is not a matter of wanting to know how to merge leads and users, I want to find a way to keep them from incorrectly being labeled as a lead in the first place. Are there any

2
A
2 years ago
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WenqinNew Participant
asked in Contacts & Companies

Where did the contact unsubscribe button go?

The unsubscribe button used to be here like shown below:Now this button is gone! How to unsubscribe a contact? Thanks!

3
Brent
Super User
2 years ago
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User700New Participant
asked in Article Help Center

can i set a list of users who have not read a particular article

can i set a list of users who have not read a particular article

1
Brent
Super User
2 years ago
D
Denis TaranetsActive User
asked in Conversations

Set up a workplace for the agent. Can I do it for him/her

Hi, party people. At the moment, I cannot find a way to set up the working station for the agent:inbox customization - setup views, teams, apps, and other stuff in the right panel "Conversation details"push notificationsI can only provide the users of my Intercom workspace with the rights to customize it themselves and provide them with the instructions. This is not the best way to manage the team. I would like to be able to set up everything for the agent (not just provide permissions for teammates as it works now). Is there a way to do that without the need of bothering the teammate?

3
D
2 years ago
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User592New Participant
posted in Messages & Series

Is there a way to trigger the next step in a series without refreshing the page?

I have steps that are based on events fired to intercom.If a tour got a user to act we fire an event with js.Ideally, the next tour in the series would launch without a refresh, but right now the user has to reload the page. We tried calling intercom("update") still does not work.

3
I
2 years ago
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