Messages & Series

Send perfect messages and targeted campaigns with Intercom's outbound features

  • 590 Topics
  • 1,441 Replies

590 Topics

I
Inter C12New Participant
asked in Messages & Series

How do I re-add a user to a smart campaign?

A user has exited my campaign, is there any way to re-add them?

1
Eric Fitz
3 years ago
T
Tom A11New Participant
asked in Messages & Series

Hi, When uploading a csv file with the clients I want to reach it only sends one email to the first member of a joint account? Is there a way of sending it to both members? I am specifying both user IDs and emails addresses in the csv file

Hi, When uploading a csv file with the clients I want to reach it only sends one email to the first member of a joint account? Is there a way of sending it to both members? I am specifying both user IDs and emails addresses in the csv file

3
Eric Fitz
3 years ago
E
Edward KNew Participant
asked in Messages & Series

I'm creating an outbound message. I want it to show on non-mobile devices only. How would I do that? Is there an easy way or do I have to filter on various "OS" fields?

I'm creating an outbound message. I want it to show on non-mobile devices only. How would I do that? Is there an easy way or do I have to filter on various "OS" fields?

1
T
Super User
3 years ago
R
Rob M11New Participant
asked in Messages & Series

Dynamic URL for images in outbound emails

I'm looking to dynamically place images in outbound messages. Each user has a different image associated (as an intercom custom attribute), and I want to use this in outbound emails.

1
K
3 years ago
K
Kim TConnector
asked in Messages & Series

I want to send an email to people based on content of an event

I am trying to set up a smart campaign based on the NPS scores (entered as events in Intercom). E.g. nps_score: 10  Currently I cannot see an "is" option for events, only a count or before and after dates.

5
K
3 years ago
T
ToniNew Participant
asked in Messages & Series

Is it possible to recover conversations of a user you have blocked and unsubscribed?

Recently had to block a user for verbally accosting chat support. Now I'm in need of recovering those conversations for the sake of "receipts". I searched the user but the conversations have been deleted from her history. Is there a way to recover those conversations? They're only 24 hours old.

1
Eric Fitz
3 years ago
I
Inter C12New Participant
asked in Messages & Series

Why is my workspace under review?

I'm seeing the notification "Email can't be sent right now as your workspace is being reviewed", what's going on?

1
Eric Fitz
3 years ago
K
KhizerNew Participant
asked in Messages & Series

I've been getting this message - "Email can't be sent right now as your workspace is being reviewed" and Intercom chat support has been unresponsive for over a week. How can I resolve this?

I've been getting this message - "Email can't be sent right now as your workspace is being reviewed" and Intercom chat support has been unresponsive for over a week. How can I resolve this?

2
K
3 years ago
U
User685New Participant
asked in Messages & Series

Workspace under review

Our workspace has been under review since we verified our domain for outgoing emails. This has been 3 BUSINESS DAYS with no response after I immediately provided the information Intercom requested. It's hindering our business to not be able to communicate with customers about their orders. It says it should take less than a day and yet my message are still Not Seen to support. How long does it take to get any help?

1
Eric Fitz
3 years ago
U
User199New Participant
posted in Messages & Series

Hello, is it possible to send individual outbound to individuals, without importing a list of users? Or would these have to be imported one by one to send individually?

Hello, is it possible to send individual outbound to individuals, without importing a list of users? Or would these have to be imported one by one to send individually?

1
Eric Fitz
3 years ago
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Justin W11Connector
asked in Messages & Series

Outbound - Design a template like the Intercom

I just received the July Roundup email and it looks amazing. I haven't figured out how to customize our Outbound campaigns to look this cool. Any recommendations?

5
A
3 years ago
I
Inter C12New Participant
asked in Messages & Series

How do I set up recurring messages in Intercom?

I want to send the same message to my customer repeatedly (like when they perform a certain action on my site). How can I do that?

1
Eric Fitz
3 years ago
I
Inter C12New Participant
asked in Messages & Series

How do I upload different templates for my emails?

I want to use a different template for my emails than the standard Intercom ones, how do I upload my own templates or create a new one?

1
Eric Fitz
3 years ago
I
Inter C12New Participant
asked in Messages & Series

How do Smart Campaigns work?

What is a Smart Campaign and why should I set one up?

1
Eric Fitz
3 years ago
I
Inter C12New Participant
asked in Messages & Series

How can I translate my messages into different languages?

I have some auto messages live and I want them to automatically translate depending on the end user’s browser language, how do I set this up?

1
Eric Fitz
3 years ago
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