Messages & Series

Send perfect messages and targeted campaigns with Intercom's outbound features

  • 636 Topics
  • 1,535 Replies

636 Topics

N
Noah E11New Participant
asked in Messages & Series

Series thinks I am creating an infinite loop, but I'm not...

The Series interface thinks I am creating an infinite loop, but I don't believe I am. I have 2 sets of emails for users - 1 if they are an active user, and another if they are inactive. I want these setup in the same series so we can see if a user becomes active or inactive, and send them to the beginning of the appropriate set of emails. Before sending each email, I do a check to see if they have or haven't already been sent that email. So if they have already gotten any of the emails, they'll never get that one again, and the Series will skip to check if they have received the next email. That's how we're getting around the infinite loop issue in reality, but Intercom/Series still thinks its an infinite loop. Is there any way to get around this? Related, how can we create a group of messages that are all eligible to send at any given point, without more than 1 sending per day, and can be sent out of order, whenever someone matches criteria for a message, and each

2
B
3 years ago
J
Joe D12Active User
asked in Messages & Series

How can I target users based on a specific link clicked in an email?

Is there a way to target people based on a specific link that's been clicked in an email, rather than just that they opened and clicked an email? i.e. a question is asked with multiple options, we'd then target in-app msg based on what option they choose.

11
A
3 years ago
U
User662New Participant
asked in Messages & Series

How can I track the number of email submissions via Banner using Google Analytics?

The Intercom Messenger sends events whenever someone submits email address. Similarly what events get triggered when someone submits email via Banner? This is important for us as we're tracking performance in a different reporting tool.

4
Eric Fitz
3 years ago
K
KeerthiSuper User
asked in Messages & Series

How to ensure that users do not receive messages from Intercom frequently?

I assumed we could use the 'Last Contacted tag for this. Intercom defines Last contacted at as "The time they were last contacted by you, with an auto/manual message, or with a reply in a conversation" But I see that this does not include if they received an automated tour. Even if the user has received a tour 2 days ago, setting the rule 'Last Contacted > 3 days ago' fails to exclude them. 

6
K
3 years ago
I
Inter C12New Participant
asked in Messages & Series

When would a banner message be useful?

When would a banner message be useful?

5
Eric Fitz
3 years ago
S
Sebastian B11New Participant
asked in Messages & Series

What kind of traffic increase to expect from launching the messenger

Currently, and for the past years, we have only supported help and questions through email and phone. Now users, leads and visitors will have the chance to use the messenger instead.What amount of increased traffic should we expect? :)

3
U
3 years ago
I
Inter C12New Participant
asked in Messages & Series

How can I customise my banner message?

How can I customise my banner message?

3
Eric Fitz
3 years ago
I
Inter C12New Participant
asked in Messages & Series

Can I add a banner message to a Series?

Can I add a banner message to a Series?

1
Eric Fitz
3 years ago
I
Inter C12New Participant
asked in Messages & Series

If a customer closes a banner, does it reappear?

If a customer closes a banner, does it reappear?

1
Eric Fitz
3 years ago
I
Inter C12New Participant
asked in Messages & Series

What is the difference between an inline and a floating banner?

What is the difference between an inline and a floating banner?

1
Eric Fitz
3 years ago
I
Inter C12New Participant
asked in Messages & Series

Can I A/B test banner messages?

Can I A/B test banner messages?

1
Eric Fitz
3 years ago
U
User399New Participant
asked in Messages & Series

How to keep track of Series performance when exporting message data via API?

I've been exporting all message data as in https://developers.intercom.com/intercom-api-reference/v0/reference#downloading-the-dataBut I can't see how to keep track of messages within series with this message data model. Recent exports I've made (now we use Series instead of regular campaigns for some promotions) have broken my reports, since the column Folder / CampaignName is set NULL. Please help

1
L
3 years ago
S
Sebastian B11New Participant
asked in Messages & Series

Have you had issues using the Intercom default outbound address?

We have tried using the Intercom default outbound address for ema ils, but we experienced that all of our emails and replies to emails ended up in spam or junk from the clients. We then switched to using "Use teammate's Intercom account email", which has been fine in terms of delivery, but now all the clients get access to our personal work email and the clients end up sending emails outside of the Intercom sphere and directly to our Outlook.  It seems both versions are creating issues for us. Do you have any experience with the above or any suggestions on how to combat these two issues?

5
Eric Fitz
3 years ago
U
User399New Participant
asked in Messages & Series

Filter out disengaged users in email messages within a Series

When editing an email message in a regular campaign, in the select audience section, there is a very useful filter to avoid SPAM folders, which excludes disengaged users (users who hasn't opened past 20 emails or so). I can't see such a feature when editing an email within a Serie. Is there a workaround? is this filter set by default when the message is within a Serie?

2
U
3 years ago
Eric Fitz
Eric FitzEmployee
asked in Messages & Series

🏆 Win a workshop with a Series expert!

Share a screenshot of a Series you’ve created and be in with a chance to win a personal workshop with a Series expert. There’ll also be some great Intercom swag up for grabs! (Entries will close on the 3rd November)  A few more details:Post an answer with your screenshot to be in with a chance to win.Please include a brief description of the Series and it’s goal alongside your screenshot.The Series does not have to be live, it can be a draft.Message and Rule blocks should be clearly named and visible in the screenshot.Make sure to block out customer information or anything which may be commercially sensitive.You can include multiple screenshots if your Series is large or complex. @General Chit Chat​

5
A
3 years ago
R
Rob M11New Participant
asked in Messages & Series

Will an auto message send every time a user matches the sending criteria?

If I set an ongoing outbound email to "when {{ custom data attribute }} is exactly 1 day ago", will this email send every time the custom data attribute reaches 1 day ago, or will it only send the first time this is the case? Follow up, if it is set to "when {{ custom data attribute }} is less than 5 days", will it send every day when it is less than 5 days, only once from days 1-5, or only once per contact regardless of how many times the custom data attribute is reset and enters this range. Thank you.

1
R
Top Expert
3 years ago
U
User408New Participant
asked in Messages & Series

Is there a way to set conditions trigger

Hi, is there any way to set conditions trigger between steps, for example, wait one day --> if number of orders increased, switch to [this], else, switch to [this] Thank you

2
B
3 years ago
U
User224New Participant
asked in Messages & Series

Is there a way to limit a post to only send to the first 100 users that meet the defined criteria?

Is there a way to limit a post to only send to the first 100 users that meet the defined criteria?

1
R
Top Expert
3 years ago
E
EzraConnector
asked in Messages & Series

The rules available for "when to proceed" don't allow me to target user segments.

Hello, I want to set rules based on user segment.  For example, as a scheduling app, if someone has not scheduled their first meeting, I want to direct them to a re-engagement email sequence. Otherwise, they can progress. Here's my question: if I don't set any rules (because meetings are not associated with a URL or time on a page), can I use the "Who will proceed" section to target the user segment we to proceed, will that group progress? Additionally, will users who don't fit that parameter be considered "not matched" and proceed accordingly?  I've attached a screenshot demonstrating the concept.

2
E
3 years ago
E
Erik ENew Participant
asked in Messages & Series

Why is my workspace under review?

I get the message "Email can't be sent right now as your workspace is being reviewed. We've emailed your workspace admin with more details." No email from Intercom and chat is unresponsive. What do I do? This is very frustrating, as we've just moved our emails to Intercom, and are now having to move it back to Salesforce.

5
Eric Fitz
3 years ago
U
User388New Participant
asked in Messages & Series

How do I remove the red bar that reads "there is no variable content after importing an html into the mailer section of intercom?

Ive been struggling with this for the past few months and seems no one can assist me with a permanent solution

3
Eric Fitz
3 years ago
R
Top Expert
RoyExpert User
posted in Messages & Series

Hi, There is a bug during the creation of an email template from HTML.

Hi, There is a bug during the creation of an email template from HTML. 1) Start creating a new e-mail template2) Switch to HTML editor3) Paste long HTML code 4) Click e-Mail subject and try insert attributes You will get: Attribute window hides in front of the editor :/  BTW: Attributes are not supporting in HTML editor :/ (This is a feature request). @eric f11​ 

1
Eric Fitz
3 years ago
D
Denis TaranetsActive User
asked in Messages & Series

Post->Push->Post combo in Series

Hello, Intercom Community.I would like to create a Series that would use the combination of posts and pushes.The desired outcome1) user is entering the series2) we are waiting for some time and sending the POSTIF the post IS delivered (user was online), we will wait for another period of time and will send another post (of course, if the exit rules were not triggered)IF the post IS NOT delivered, we will send a push notification3) we will wait for another period of time and repeat post->push with the other messages On the screenshot you can see the draft. I would like to clarify a couple of things.If the post IS NOT delivered (user was not online), we are sending the push. Ideally user is clicking on it and opens the APP. WILL the previously send post be delivered since the user visited the platform? Or since we moved from the post to the push, Series will not send previously planned Post?If the post is not delivered and user did not enable Push Notifications or don't use the m

5
A
3 years ago
C
Cris M11Connector
asked in Messages & Series

How to trigger a post message popping up as a user logs in?

I want to send a post message to our users as soon as they log into the app or the web. Basically, for it to pop-up as they log in, if possible.I'm confused about how to make the filters accurate to that criteria: Does putting "time on current page = 1 second" cover it? Or do I need to follow that with our homepage URL maybe? Any other tips are welcome :), I'm still figuring things out.Thanks!

8
Eric Fitz
3 years ago
A
Andrew F11New Participant
asked in Messages & Series

Can't set series live - the audience is invalid

Hi everyone! Trying to set my first series live, but when I press the button "Set live" my entry rule shows me the message "finish editing your changes". Then I see popup - how many customers will be in my audience when I start the series, I press "OK" and ... get the notification (red block on top of the page) - "The audince is invalid" 0_o My series is very simple, I did it by template, and all changes have finished. How I can fix that??

1
V
3 years ago
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