Messages & Series

Send perfect messages and targeted campaigns with Intercom's outbound features

  • 657 Topics
  • 1,571 Replies

657 Topics

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dave lNew Participant
asked in Messages & Series

Can I create multiple Series flows within a Series?

Can I, or should I create multiple series under one series? ie. I am using a series to introduce key features for first-time users. at the same time I want to a campaign reminding about the trial limitations and sign up. Can i do it under same series?

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D
3 years ago
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Tal CNew Participant
asked in Messages & Series

How to setup automated emails that will be triggered on a specific time once a week and will be sent only to new signed up users who registered on certain days?

Hi all,  I'm interested to send an automated email on a weekly basis to new users as follow:On Monday at 13:00 I want to send an email to all new users who signed up since Thursday. On Tuesday I want to send an automated email at 14:00 to all new users who signed up since Monday.On Thursday at 14:00, I want to send an automated email to all new users who signed up since Tuesday. At the moment, I tried to create the automated email that should be sent on Monday, I managed to select the email triggered time to Monday at 13:00, but I didn't find a rule to create a segment of signed by specific days or time, only dates or days. I though maybe if I'll trigger the first email on Monday and I'll choose 4 days backwards it may work, but I'm not sure it will work as planned.  Your thoughts?

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R
Top Expert
3 years ago
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User554New Participant
asked in Messages & Series

Best practice for setting up a bucket of random events

I'd like to set up a bucket of outbound messages that could be loosely described as "delightful". So no specific purpose, just a way of engaging with customers on a more emotive level... celebrating quirky milestones, anniversaries, holidays and so on. In the old days I could have set up a folder of short outbound posts... .But now with Series I'm not really sure how any of this would work. The messages are related from a management perspective but do not run in a series. Seems odd to just have a bunch of outbound messages with no connection... at the moment i'm thinking i just have a common naming structure... like:Delightful | message 1 Delightful | message 2Delightful | message 3etc Does anyone have any good ideas?  PS. hate to be a hater... but this forum software solution is awful

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R
Top Expert
3 years ago
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Vladimir MNew Participant
asked in Messages & Series

How do I make sure my avatar in Intercom settings shows up in the campaign emails sent from me?

I'd like to make sure the pic from the settings https://prnt.sc/wc755eshows up in the email instead of the default placeholder https://prnt.sc/wc764y/p>Is that possible?

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V
3 years ago
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Joan RNew Participant
asked in Messages & Series

If I import real user data into a [TEST] workspace, will auto messages send to these real users?

We are setting up a Test Workspace, to test our automated emails, and want to confirm that automated emails won't be actually send to users (we have synced our real users)

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Top Expert
3 years ago
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Kevin YNew Participant
asked in Messages & Series

Mobile Carousels unable to set to live on test environment

I'm trying to test the mobile carousel features, however when I try to set it to live, it still stays in draft mode. Not sure how I can get it to live?

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Top Expert
3 years ago
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dave lNew Participant
asked in Messages & Series

Can you copy a Series in TEST MODE to LIVE app?

Can you copy a Series in TEST MODE to LIVE app?

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R
Top Expert
3 years ago
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EzraConnector
asked in Messages & Series

A/B testing seems to be scoped to the individual email in a series. Is there a way to A/B test across the whole series instead?

The only workaround I can think of is to set up a rule that evaluates the user ID for odd or even numbers and creates separate segments based on that. It would be nice if Intercom had a better A/B cross-series feature. Otherwise it's difficult to really measure the impact of an A/B test, outside of something like open and click rates.

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R
Top Expert
3 years ago
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AnyaConnector
asked in Messages & Series

Automated Out of Office Replies

Does anyone know if you can set up automated replies to messages?We'd like to set up an OOO message for the festive period letting anyone who messages know that our response times will be slower but we will get back to them.I've set up a chat message to send out, but I'd rather than having something that goes to all users.

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A
3 years ago
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User539New Participant
asked in Messages & Series

Hi there, If I delete a Smart Campaign, will this action delete the unsend yet messages to users who matched that campaign?

Hi there, If I delete a Smart Campaign, will this action delete the unsend yet messages to users who matched that campaign?

3
R
Top Expert
3 years ago
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User312Connector
asked in Messages & Series

Wait block: how long will last a series?

I would like to figure out how long a series will last on the basis of the sum of several wait blocks. For instance, if I have the following steps and wait blocks:Wait block = 10 daysBanner up to 6 daysWait block = 5 daysBanner up to 2 days How should I compute the min and max duration of this sequence ? Based on my current understanding it would be : Min = 10 + 5 + 1 = 16 days ?Max = 10 + 6 + 2 = 18 days ? When we add a wait block of 10 days, the subsequent event starts on day 10 or 11 ?

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U
3 years ago
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User407Connector
asked in Messages & Series

When do users become "active people" for my billing?

If I send an outbound posts to a visitor and the visitor clicks on a link in the content, does it become Active ?how about if the visitor presses reaction, does it become Active?

3
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Top Expert
3 years ago
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User532New Participant
asked in Messages & Series

Images in emails are not loading

Since a few hours ago, the emails I send via the Messages product have an issue: images in the emails are never loaded when the email is viewed on the recipient email client. It's like the image CDN for the email images is down.Does anyone else have similar issues? 

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Top Expert
3 years ago
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Jessica W11Active User
asked in Messages & Series

Is it possible to embed gifs into custom email templates?

A question from our design team, is it possible to embed gifs into custom email templates?

1
R
Top Expert
3 years ago
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Simon H11Connector
asked in Messages & Series

Is there a way to add a 'no images?' link to a custom HTML email template?

Is there a way to add a 'no images?' link to a custom HTML email template?

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Top Expert
3 years ago
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AutumnActive User
asked in Messages & Series

Is it possible to hide the button on Mobile Carousels?

There currently aren't any design options without a button for mobile carousels and I'm not finding an easy way to delete the button.  Are there any workarounds for this?

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Eric Fitz
3 years ago
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AutumnActive User
asked in Messages & Series

Can you send mobile carousels more than once to the same user?

If we wanted to show the same mobile carousel to the same user if they kept matching event criteria, are we able to do that in an ongoing campaign? Or will it always just show once?

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A
3 years ago
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AutumnActive User
asked in Messages & Series

Does "last contacted" include the last time a user was sent or saw a mobile carousel?

How would we trigger an experience based on the last time a user saw another experience?

6
A
3 years ago
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KeerthiSuper User
asked in Messages & Series

How can I set up a series after a user has received a set of product tours?

Currently I have a number of product tours that the user will receive through different paths (they are not one after the other) Once the user has received all these product tours I want to tag them. Using a tag block and simply connecting them does not tell me if the logic behind it is AND/ OR. I don't want the user to get tagged after receiving just one of the product tours. So I tried setting up a rule block. But you can see how the logic is OR In the add rule section, why is there no option for 'received tour' 

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K
3 years ago
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Matthew B11New Participant
asked in Messages & Series

How should I interpret Series results?

I thought I understood how Series results would work before I launched one, but now that I have one going I don't quite comprehend the number of people at each different step. Here are the steps I'm confused about and a brief descriptionMessage with a few links that would go to product tours.A "when delivered" transition that goes to a rule of "has clicked a link...." that is set to try to match for 3 daysA "if not matched after 3 days" transition that goes to another message called "didn't click onboarding". I'm most confused about the people in step 2 that Intercom is saying "3 trying to match". Who are those people compared to the people in step 1? I've attached a screenshot of this part of the workflow to hopefully clarify.

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Top Expert
3 years ago
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Sam vNew Participant
asked in Messages & Series

I'd like to know why I can't create an "infinite loop"? (which in my case isn't an infinite loop)

Hi there! I'm starting a Tour which is a recap of the previous Tour. Once the recap is finished, I use a Bot to ask if the user would like to view te recap again. When the answer is "No, thanks!" the flow continues, and when the user answers "Yes, please!" it should start the Recap Tour again. But as you can see in the picture/screenshot, whenever I try to connect the "Yes, please!" Rules to the Recap Tour, it says I cannot create an infinite loop. I understand that infinite loops are bad, but mine isn't an infinite loop since I created an escape with the "No, thanks!" reply option in the Bot.

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U
3 years ago
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Luke GNew Participant
asked in Messages & Series

Why are Rules disengaging all of my audience?

Do I not understand Series? Something isn't adding up. I am attempting to add Rules to a Series to accomplish the following: I send one emailIf someone doesn't open it, they go on one path and get a couple moreIf someone opens it but doesn't click the link, they go on another and get a couple more I set Rules to cover these parameters, but it automatically disengages my entire audience. So...now what? I'm just stuck making a new Series? People are just...disengaged and that's it? Can I restart it? This has been very frustrating. Second question...how the heck do I troubleshoot and test these things?! thanks

3
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Top Expert
3 years ago
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User499New Participant
asked in Messages & Series

how many emails can i send at once?

how many emails can i send at once?

1
L
3 years ago
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KeerthiSuper User
asked in Messages & Series

How can you retain the statistics of a block in a series once replaced?

For example, if I deleted a chat block in a series with a post can I still find the stats of the chat? It seems like I lose the old stats..

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Eric Fitz
3 years ago
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User498New Participant
asked in Messages & Series

Is there a way to trigger a series / email campains by a webhook/api triggered event?

For simple cases the intercom series works great. But we have quite a couple of more not standard / advanced flows, like triggering a email campaign on a specific event (triggered by backend or web-app). We now end up populating contact data fields to simulate events triggers.  My question would be: Is there a way to trigger a campaign / series by using your apis? If this is not the case, can I ask if/where it is on the roadmap? Or how we can request such feature(s). Thanks in advance! Danny

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C
3 years ago
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