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Messages & Series

Send perfect messages and targeted campaigns with Intercom's outbound features

  • 668 Topics
  • 1,610 Replies
668 Topics
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Inter C12New Participant
asked in Messages & Series
How do I migrate my campaign to a Series?

I want to migrate an existing campaign into Series, how can I do this?

1
Eric Fitz
3 years ago
U
User264New Participant
asked in Messages & Series
Any plans to build webpush Notifications?

Any plans to build webpush Notifications?

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R
Top Expert
3 years ago
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Matthew B11New Participant
posted in Messages & Series
giphy.com

Hey all, I'm a product manager at Four Winds Itneractive in Denver. We primarily use Intercom for onboarding and feature announcements. But, looking to expand that. Overall, looking for best practices on how to message effectively. I have so many favorite gifs, but most aren't "public appropriate". So, we'll go with just Elmo behind a jet engine.https://giphy.com/gifs/H0um7u7SEhZxm

2
A
3 years ago
I
Inter C12New Participant
asked in Messages & Series
How do I re-add a user to a smart campaign?

A user has exited my campaign, is there any way to re-add them?

1
Eric Fitz
3 years ago
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Tom A11New Participant
asked in Messages & Series
Hi, When uploading a csv file with the clients I want to reach it only sends one email to the first member of a joint account? Is there a way of sending it to both members? I am specifying both user IDs and emails addresses in the csv file

Hi, When uploading a csv file with the clients I want to reach it only sends one email to the first member of a joint account? Is there a way of sending it to both members? I am specifying both user IDs and emails addresses in the csv file

3
Eric Fitz
3 years ago
E
Edward KNew Participant
asked in Messages & Series
I'm creating an outbound message. I want it to show on non-mobile devices only. How would I do that? Is there an easy way or do I have to filter on various "OS" fields?

I'm creating an outbound message. I want it to show on non-mobile devices only. How would I do that? Is there an easy way or do I have to filter on various "OS" fields?

1
T
Super User
4 years ago
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Rob M11New Participant
asked in Messages & Series
Dynamic URL for images in outbound emails

I'm looking to dynamically place images in outbound messages. Each user has a different image associated (as an intercom custom attribute), and I want to use this in outbound emails.

1
K
4 years ago
K
Kim TConnector
asked in Messages & Series
I want to send an email to people based on content of an event

I am trying to set up a smart campaign based on the NPS scores (entered as events in Intercom). E.g. nps_score: 10  Currently I cannot see an "is" option for events, only a count or before and after dates.

5
K
4 years ago
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ToniNew Participant
asked in Messages & Series
Is it possible to recover conversations of a user you have blocked and unsubscribed?

Recently had to block a user for verbally accosting chat support. Now I'm in need of recovering those conversations for the sake of "receipts". I searched the user but the conversations have been deleted from her history. Is there a way to recover those conversations? They're only 24 hours old.

1
Eric Fitz
4 years ago
I
Inter C12New Participant
asked in Messages & Series
Why is my workspace under review?

I'm seeing the notification "Email can't be sent right now as your workspace is being reviewed", what's going on?

1
Eric Fitz
4 years ago
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KhizerNew Participant
asked in Messages & Series
I've been getting this message - "Email can't be sent right now as your workspace is being reviewed" and Intercom chat support has been unresponsive for over a week. How can I resolve this?

I've been getting this message - "Email can't be sent right now as your workspace is being reviewed" and Intercom chat support has been unresponsive for over a week. How can I resolve this?

2
K
4 years ago
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User685New Participant
asked in Messages & Series
Workspace under review

Our workspace has been under review since we verified our domain for outgoing emails. This has been 3 BUSINESS DAYS with no response after I immediately provided the information Intercom requested. It's hindering our business to not be able to communicate with customers about their orders. It says it should take less than a day and yet my message are still Not Seen to support. How long does it take to get any help?

1
Eric Fitz
4 years ago
U
User199New Participant
posted in Messages & Series
Hello, is it possible to send individual outbound to individuals, without importing a list of users? Or would these have to be imported one by one to send individually?

Hello, is it possible to send individual outbound to individuals, without importing a list of users? Or would these have to be imported one by one to send individually?

1
Eric Fitz
4 years ago
J
Justin W11Connector
asked in Messages & Series
Outbound - Design a template like the Intercom

I just received the July Roundup email and it looks amazing. I haven't figured out how to customize our Outbound campaigns to look this cool. Any recommendations?

5
A
4 years ago
I
Inter C12New Participant
asked in Messages & Series
How do I set up recurring messages in Intercom?

I want to send the same message to my customer repeatedly (like when they perform a certain action on my site). How can I do that?

1
Eric Fitz
4 years ago
I
Inter C12New Participant
asked in Messages & Series
How do I upload different templates for my emails?

I want to use a different template for my emails than the standard Intercom ones, how do I upload my own templates or create a new one?

1
Eric Fitz
4 years ago
I
Inter C12New Participant
asked in Messages & Series
How do Smart Campaigns work?

What is a Smart Campaign and why should I set one up?

1
Eric Fitz
4 years ago
I
Inter C12New Participant
asked in Messages & Series
How can I translate my messages into different languages?

I have some auto messages live and I want them to automatically translate depending on the end user’s browser language, how do I set this up?

1
Eric Fitz
4 years ago
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