Opening React Native app from Intercom push notification presents Intercom chat UI before the app is "ready"

Question

I have a problem where I’m using expo-splash-screen to show a splash screen while I do loading tasks before presenting the application. The problem is that when the app receives a push notification from Intercom and we open the app from that notification Intercom presents the chat UI before the splash screen has been dismissed and the app UI has been shown. I imagine this is happening because `intercom-ios` does the handling of its push notifications internally and has not knowledge of whether the app is “ready” or not. How can we fix this?

Jacques Reynolds · Accepted Answer

Hey ​@erickreutz👋 Jacques here from Support Engineering!Thanks for reaching out! I see that you got in contact with our support team regarding this issue and they were able to open a internal report for this for our engineering team to take a look at.The engineering team will look at implementing a fix for this ASAP.Cheers! :)

Mauricio Camacho · Answer

Hi there! Is there any update on this issue? We’re also experiencing the same behavior on our app. Thanks!

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