Mobile SDKs

Engage users of your mobile app with an onboarding and support experience powered by Intercom

  • 234 Topics
  • 815 Replies

234 Topics

K
Kiran RaoNew Participant
asked in Mobile SDKs

Do I need to call loginIdentifiedUser on every app launch?

Another way of asking this question is: Is the result of loginIdentifiedUser() persisted across app launches and device reboots?My assumption is that I only need to call this method once when my user logs in to my app and I need to call logout() when the user logs out. I don’t need to worry about updating a registration each time the app launches.However, this section in the docs are throwing me off. It asks to call loginIdentifiedUser() twice: Once on successful login (private fun successfulLogin()) and again “anywhere they sign in”. Is this second call supposed to be when we relaunch the app and detect that the user is logged in or not?

2
K
3 months ago
H
Horatiu
asked in Mobile SDKs

The iOS intercom SDK (14.0.6) crashes whenever I try to present it using default present() method or present(.home) method. If I use present(.messages) it works fine. Previous versions of Intercom worked fine. Is this a known issue?

Also tested with all versions from 14.0.0 and they all crash when trying to present the Messenger.It crashes even when launched from the Intercom launcher.Note: the view controllers are loaded from individual XIB files and not from a storyboard. The SDK was installed through Swift SPM. *** Terminating app due to uncaught exception 'NSUnknownKeyException', reason: '[<IntercomSDKPrivate.HomeHeaderViewController 0x11df35780> setValue:forUndefinedKey:]: this class is not key value coding-compliant for the key chatButton.' The weird thing is that we don't have a HomeHeaderViewController but our button is named 'chatButton' from where we launch intercom. If I rename chatButton to 'helpButton' the message will change to:*** Terminating app due to uncaught exception 'NSUnknownKeyException', reason: '[<IntercomSDKPrivate.HomeHeaderViewController 0x109bd9d80> setValue:forUndefinedKey:]: this class is not key value coding-compliant for t

3
B
3 months ago
K
Khikar1New Participant
asked in Mobile SDKs

Intercom screen freezing issue React Native

Open the modal of the intercom → swipe left and right → the app freezes as a result. Issue is only in IOS mobiles.

2
K
3 months ago
T
Tech TeamNew Participant
asked in Mobile SDKs

Android SDK crashing on React Native app when using react-native-picker

Hi,We upgraded the Intercom SDK on react-native to 5.1.1, however we found a very strange crash. On a screen we use https://github.com/react-native-picker/picker and when the picker is opened on Android the app will crash. We found that the Intercom upgrade from 4.0.1 to 5.1.1 was the culprit. I presume it’s something to do with the underlying Android SDK which was updated. Below is the stack trace from Sentry java.lang.ClassNotFoundException: androidx.appcompat.widget.e0$a at androidx.appcompat.widget.e0.setSelector(DropDownListView.java:1) at android.widget.AbsListView.<init>(AbsListView.java:899) at android.widget.ListView.<init>(ListView.java:231) at android.widget.ListView.<init>(ListView.java:227) at androidx.appcompat.widget.e0.<init>(DropDownListView.java:1) at androidx.appcompat.widget.i0.s at androidx.appcompat.widget.i0.q(ListPopupWindow.java:4) at androidx.appcompat.widget.i0.a(ListPopupWindow.java:1) at androidx.appcompat.

2
T
3 months ago
J
JuanFragaNew Participant
asked in Mobile SDKs

User data is getting mixed up

In the Android project I'm working on, we're noticing that user data is getting mixed up. Why could this be happening? Every time a user logs into the application, we perform a login to Intercom using the following code: operator fun invoke(user: UserModel, intercomHash: String) {    val userAttributes = createUserAttributes(user)    val registration = Registration.create().withUserId(user.id)    Intercom.client().setUserHash(intercomHash)    Intercom.client().loginIdentifiedUser(registration, object : IntercomStatusCallback {        override fun onFailure(intercomError: IntercomError) {            /*                The Intercom login will fail with error code 3002 if the user is already logged in.             */        }        override fun onSuccess() {            Intercom.client().updateUser(userAttributes)        }    })}private fun createUserAttributes(user: UserModel) = UserAttributes.Builder()    .withEmail(user.person.emailAddress)    .withPhone(user.person.phoneNumber)    .wit

1
Racheal
3 months ago
C
CelineNew Participant
asked in Mobile SDKs

Questions about mobile SDKs & workflows

Mobile SDKs: 1. We have embedded Intercom into our developed app (let’s called it Venus in this case), and when we reply our users through Intercom, how do users see mobile push/notifications on their phone? Can they see on lock screen? And what will be the text like, is it “New message from Venus” or “New message from Intercom?”Like:  2. Our users would like to send files via Intercom within Venus, can we create maybe like a short link in Workflow’s message, and when someone clicks it, it will direct the user from Venus to his/her email app and fill in email template automatically? Workflow:1.  We have created a workflow which is when customer clicks on messenger, workflow will be triggered. However, we want this workflow to be launched from beginning again every time when the same user clicks on messenger. How can I set it up?  

1
Racheal
3 months ago
V
Valentin PertuisotNew Participant
asked in Mobile SDKs

Intercom iOS SDK 15.0.0: New Lottie dependency integration is botched and cause conflicts with host app Lottie integration

Hello,The latest Intercom iOS SDK version (15.0.0) has an integration of the Lottie Animation framework.  This dependency seems integrated statically.  Unfortunately if the host app also integrates Lottie, we now are flooded with following warnings from the System when running the app:  ...objc[69173]: Class _TtC6Lottie14AnimatedButton is implemented in both /Users/username/Library/Developer/CoreSimulator/Devices/BFEE2DFC-C11E-470B-B711-48A3266380E2/data/Containers/Bundle/Application/B04B0D15-DDBA-4889-BE53-1EB98904A186/HOSTAPP.app/Frameworks/Lottie.framework/Lottie (0x1055dc0b0) and /Users/username/Library/Developer/CoreSimulator/Devices/BFEE2DFC-C11E-470B-B711-48A3266380E2/data/Containers/Bundle/Application/B04B0D15-DDBA-4889-BE53-1EB98904A186/HOSTAPP.app/Frameworks/Intercom.framework/Intercom (0x104d407e0). One of the two will be used. Which one is undefined. ...(One of each for each Lottie class)It is too risky for us to go to production with the version 15.0.0 of the Intercom SDK

3
G
3 months ago
P
Product ONew Participant
asked in Mobile SDKs

Bottom padding without insets.

I have a problem with `io.intercom.android:intercom-sdk:15.1.0`. When a new in-app message appears, it's hidden "under" the navigation bar. Switching to another tab fixes the position on the screen (I think it calculates window insets). I've tried setting bottom padding, but the behavior is still similar (2nd gif). The content displays with the given padding, and after changing the tab, it moves up by the height of the system navigation bar.No bottom padding set:  After setting bottom padding:  

1
Racheal
3 months ago
C
CelineNew Participant
asked in Mobile SDKs

Notifications

If we connect Intercom in our developed app, when we send messages to our customers, how will they receive notifications? Like will they see “you’ve got a new message from [app name]? 

1
Racheal
3 months ago
C
cody.rouecheNew Participant
asked in Mobile SDKs

React native crash on Android for latest version 5.0.0

When calling the IntercomModule.loginUserWithUserAttributes without an email it crashes because the IntercomHelpers.getValueAsStringForKey(params, “email”); line here is being called even if there is no email and there is no null check in that method: https://github.com/intercom/intercom-react-native/blob/9623a0c4822e91949d27357ef21df845cc91f38f/android/src/main/java/com/intercom/reactnative/IntercomModule.java#L139 . Same this would happen if no userId was passed in. Both values are checked to see if they are there, but even if they are not it still attempts to get them rom the params. It can be bypassed by passing in an empty string, but that is not ideal.

4
C
3 months ago
A
AlexNew Participant
asked in Mobile SDKs

Bug with screen rotation on iOS

When launch button is visible screen rotation doesn’t work correct, content is rotating with wrong layout and status bar doesn’t rotate at all.

1
C
3 months ago
L
lucasNew Participant
asked in Mobile SDKs

How to detect when user close Intercom

I’m writing a SwiftUI app. I need to detect when user close an Intercom window.Is that even possible?

6
C
3 months ago
A
Ahmet NovaNew Participant
asked in Mobile SDKs

Jetpack compose crashes when adding intercom library

I’m having a crash after adding intercom SDK to my jetpack compose project.I using intercom-sdk-base:15.0.0At launch I’m having this crash (before I init intercom):E/AndroidRuntime: FATAL EXCEPTION: main    Process: com.solidict.gezerkasa.dev, PID: 31609    java.lang.NullPointerException: Parameter specified as non-null is null: method androidx.compose.material.ModalBottomSheetKt.rememberModalBottomSheetState, parameter confirmStateChange        at androidx.compose.material.ModalBottomSheetKt.rememberModalBottomSheetState(Unknown Source:7)        at com.google.accompanist.navigation.material.BottomSheetNavigatorKt.rememberBottomSheetNavigator(BottomSheetNavigator.kt:107) I tried to change material versions as I saw in the other tickets but again I had the same crash.I tried to use different intercom versions all the same.any help would be greatly appreciated.

1
Jacob Cox
4 months ago
E
eTaskun
asked in Mobile SDKs

The error about incorrect threads using in Xcode 14

Hi! When building the application in Xcode 14.0 b6, it shows the following error:Thread Performance Checker: Thread running at QOS_CLASS_USER_INITIATED waiting on a lower QoS thread running at QOS_CLASS_DEFAULT. Investigate ways to avoid priority inversions PID: 743, TID: 31796 Backtrace ================================================================= 3 Intercom 0x000000010440805c IntercomSDK_PINRemoteImageManagerSubclassOverridesSelector + 80944 4 Intercom 0x0000000104407e48 IntercomSDK_PINRemoteImageManagerSubclassOverridesSelector + 80412 5 libdispatch.dylib 0x0000000103c2a04c _dispatch_client_callout + 20 6 libdispatch.dylib 0x0000000103c2bbbc _dispatch_once_callout + 136 7 Intercom 0x0000000104407de0 IntercomSDK_PINRemoteImageManagerSubclassOverridesSelector + 80308 8 Intercom 0x0000000104403d5c IntercomSDK_PINRemoteImageManag

19
V
4 months ago
A
Alex TNew Participant
asked in Mobile SDKs

[react-native] removing event listener throws "Maximum call stack size exceeded" error

Howdy!We're experiencing this issue after updating from 3.x SDK to 4.0.1 (https://github.com/intercom/intercom-react-native react-native version: 0.70.5  Code sample (which is basically the same that you have in docs):  useEffect(() => { const subscription = Intercom.addEventListener( IntercomEvents.IntercomUnreadCountDidChange, (response) => { setCount(response.count); } );   return () => { try { subscription.remove(); } catch (e) { console.log(e); } }; }, []); Calling subscription.remove on line 11 during effect cleanup triggers an exception. Line 13 prints:[RangeError: Maximum call stack size exceeded]Without try/catch block the call just fails silently due to this - https://github.com/facebook/react-native/issues/32673(which doesn't contribute to the original problem, just makes it go unnoticed).  Let me know what other details you might need. What can be done about it? Thanks.

7
N
4 months ago
J
Jason AndressNew Participant
asked in Mobile SDKs

iOS app crash when open an article directly and then try to send a message

I’m using the latest cordova-plugin-intercom version.Steps to reproduce.Open an article directly from my code using the displayArticle function.Tap the frown face under “Did this answer your question?”Tap the Send us a Message buttonApp crashes and closes.Let me know if you need the exact Xcode crash info.

1
Racheal
4 months ago
K
Kostas TsalikisNew Participant
asked in Mobile SDKs

IllegalStateException The specified child already has a parent. You must call removeView() on the child's parent first

We are getting a great number of crashes on the Android version 14.1.0.This seems to happen to the conversation_list RecyclerView.You can find the stack trace bellow:java.lang.IllegalStateException: The specified child already has a parent. You must call removeView() on the child's parent first. at android.view.ViewGroup.addViewInner(ViewGroup.java:4471) at android.view.ViewGroup.addView(ViewGroup.java:4312) at android.view.ViewGroup.addView(ViewGroup.java:4252) at android.view.ViewGroup.addView(ViewGroup.java:4225) at androidx.compose.ui.viewinterop.AndroidViewHolder.setView$ui_release(AndroidViewHolder.android.kt:97) at androidx.compose.ui.viewinterop.ViewFactoryHolder.<init>(AndroidView.android.kt:332) at androidx.compose.ui.viewinterop.ViewFactoryHolder.<init>(AndroidView.android.kt:312) at androidx.compose.ui.viewinterop.AndroidView_androidKt$createAndroidViewNodeFactory$1.invoke(AndroidView.android.kt:247) at androidx.compose.ui.viewinterop.

2
K
4 months ago
R
Roman KamyshnikovConnector
asked in Mobile SDKs

Incorrect Accompanist version in Intercom 15.0.0 (Android)

Hi!I was using gradle :dependencies to find out the Compose version Intercom 1.5.0 is using and noticed that it depends on several Accompanist libraries v0.28.0, for example:com.google.accompanist:accompanist-flowlayout:0.28.0com.google.accompanist:accompanist-systemuicontroller:0.28.0com.google.accompanist:accompanist-pager:0.28.0According to the Accompanist docs, for Compose 1.4.x Accompanist v0.30.1 should be used as different versions might cause unexpected behaviour or crashes. An example of this was raised in this issue where the crash was caused by differences between Compose 1.3.x and 1.4.xAs a sidenote, could you please include the compose version Intercom is using in the release notes or docs?

2
Jacob Cox
4 months ago
M
Mobile TeamNew Participant
posted in Mobile SDKs

The messages list from 'Intercom.client().present(IntercomSpace.Messages)' disappear

Intercom SDK: 15.0.0Android OS: 13User: https://app.intercom.com/a/apps/hqausqan/users/5a294df84dbb32cda1153452/all-conversationsThe list of messages from Intercom.client().present(IntercomSpace.Messages)  disappears and it’s replaced by the “No messages” screen.Video:https://drive.google.com/file/d/1GgwvKj6xMxjdyr49A-XqgsX3zAcpvcw3/view?usp=sharing

1
M
4 months ago
A
amrhanyNew Participant
asked in Mobile SDKs

Intercom crashes using Android SDK 14.1.0 on Jetpack Compose Version 1.4.0 when attempting to show the messenger

Our Android app is integrated with Intercom and everythign works well on Compose Version 1.3.3, but when updated to 1.4.0 intercom keeps crashing when we try to show the messenger.This is the stacktracejava.lang.NoSuchMethodError: No virtual method getOffset()Landroidx/compose/runtime/State; in class Landroidx/compose/material/ModalBottomSheetState; or its super classes (declaration of 'androidx.compose.material.ModalBottomSheetState' appears in /data/app/~~z4UTrvmcfPy_7KD14FmyyA==/com.pleny.tst-yaxEdFlvh_1wkGx-0_Cr-A==/base.apk) at io.intercom.android.sdk.m5.IntercomStickyBottomSheetKt.getEquivalentCorner(IntercomStickyBottomSheet.kt:175) at io.intercom.android.sdk.m5.IntercomRootActivity$onCreate$1$1.invoke(IntercomRootActivity.kt:102)

22
M
4 months ago
U
User2410
asked in Mobile SDKs

Can't copy messages content, iOS

Hey! Our clients can't copy text or links from the messenger. We use iOS SDK. Android users are fine. Reported to support about a year ago. Any ideas, may be we missing someth? 😐

5
S
4 months ago
U
User1413
asked in Mobile SDKs

Can't display collections using intercom-react-native 4.0.1 mobile SDK

I'm wondering if this may be a bug, but I can't seem to find anywhere else to report bugs. When I use intercom-react-native 4.0.1 and running it on iOS Intercom.present() works and displays help and displaying articles like this also works: await Intercom.presentContent( IntercomContent.articleWithArticleId('5747692') );However, when I try to display a collection using the following code:await Intercom.presentContent( IntercomContent.helpCenterCollectionsWithIds(['3860234']) );The collection fails to display and we get the following error in the XCode output [Intercom] INTERCOM ERROR - 'Each object in the array' must be an NSString and can't be nil or empty We've rolled back to using v3.0.5 of intercom-react-native and the collections display is working as expected with that version.

4
K
4 months ago
B
bkolarov-phyreNew Participant
asked in Mobile SDKs

Android SDK 14.2.0 Crashes due to Jetpack Compose version inconsistency

Android Intercom SDK causes a crash in our app due to differences of the Jetpack Compose version. This issue has already been posted here, but has been marked as solved without actually being such. Since the issue is still present in version 14.2.0, I’m creating a new post, which hopefully will get more attention. Intercom Android SDK v14.2.0 still depends on Jetpack Compose 1.3.3. Our project is using Compose 1.4.4, which is the cause of the problem. Are there any plans to upgrade this anytime soon?Stacktrace:java.lang.NoSuchMethodError: No virtual method getOffset()Landroidx/compose/runtime/State; in class Landroidx/compose/material/ModalBottomSheetState; or its super classes (declaration of 'androidx.compose.material.ModalBottomSheetState' appears in /data/app/~~j2gBFh7VrrFZJGyrBBoH8A==/com.phyreapp-HUPotQQpnk4p2DFTgV863w==/base.apk) at io.intercom.android.sdk.m5.IntercomStickyBottomS

1
Racheal
4 months ago
A
Artiom C
asked in Mobile SDKs

Hello, since last migration to 14.0.3 we have a problem with in-app messages in our Android app: app crashes when I try to open a message by clicking a in-app message notification in the bottom of the screen.

I searched the whole documentation and android repository with the sample app, but can not find any information on that. On the screenshot You can see the intercom in-app message notification:When I click on it I receive the NPE Error with following stacktrace:FATAL EXCEPTION: main Process: de.lexoffice.android.debug, PID: 19577 java.lang.NullPointerException: Attempt to read from field 'java.lang.String android.content.Intent.mAction' on a null object reference in method 'void android.content.Intent.<init>(android.content.Intent, int)' at android.content.Intent.<init>(Intent.java:7915) at android.content.Intent.<init>(Intent.java:7911) at android.app.TaskStackBuilder.getIntents(TaskStackBuilder.java:306) at android.app.TaskStackBuilder.startActivities(TaskStackBuilder.java:222) at android.app.TaskStackBuilder.startActivities(TaskStackBuilder.java:233) at android.app.TaskStackBuilder.startActivities(TaskStackBuilder.java:209) at io.intercom.android.sdk

6
K
5 months ago
I
Illia HermanNew Participant
asked in Mobile SDKs

[ANDROID INTERCOM SDK] NoSuchMethodError related to androidx.profileinstaller.ProfileInstallerInitializer

I've encountered an issue related to the Intercom SDK  that appears to be caused by the androidx.profileinstaller.ProfileInstallerInitializer class (only intercom sdk uses this dependency in our project). I get this error using latest io.intercom.android:intercom-sdk:14.2.0. Probably, it may be due to an outdated version of the androidx.profileinstaller:profileinstaller:1.2.0 library included in the Intercom SDK.The issue has caused 82 crash events, raising serious concerns about my project’s stability and the quality of the user experience.Here's the error I encountered:Fatal Exception: java.lang.NoSuchMethodError: No direct method <init>(Landroid/content/Context;)V in class Landroidx/profileinstaller/ProfileInstallerInitializer$$ExternalSyntheticLambda2; or its super classes (declaration of 'androidx.profileinstaller.ProfileInstallerInitializer$$ExternalSyntheticLambda2' appears in base.apk:classes3.dex)       at androidx.profileinstaller.ProfileInstallerInitializer.writeInBack

1
Racheal
5 months ago
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