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Mobile SDKs

Engage users of your mobile app with an onboarding and support experience powered by Intercom

  • 428 Topics
  • 1,421 Replies
428 Topics
T
Tom WagnerConnector
asked in Mobile SDKs
Deadlock when unit testing on iOS

When running unit tests in Xcode Cloud we often get a test failure because the tests failed to start. In those cases we get a spindump indicating that there is a deadlock caused by something Intercom does as a result of [UIBarAppearance init] being called. Anyone seen something similar? It seems to be related to a global initializer so just linking against Intercom will cause the problem.  Just to be sure I’ve changed our code to not call any Intercom methods when running as part of XCTests but it appears to still be happening.

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mateusz.leszkiewicz
Intercom Team
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CalebNew Participant
asked in Mobile SDKs
Intercom working fine on Xcode Simulator builds but not loading on simulator

Edit: Title should be “Intercom working fine on Xcode Simulator builds but not loading on testflight builds” but I can't edit it or delete this.I have added the camera privacy reason. Yet on TestFlight builds Intercom does not load. I am wondering if the SDKs access to a certain URL is being blocked because it needs to be manually allowlisted somewhere in the privacy configuration? But not sure on that. Documentation does not say anything about this.Are there other reasons this may happen?

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CalebNew Participant
asked in Mobile SDKs
Bug Report: Intercom overrides App tint at the top level of SwiftUI apps

Seems that when installed Intercom overrides the tint color for the whole app. There are ways around that of course but this is likely causing unexpected repercussions for SwiftUI apps using tints.

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Jacques Reynolds
Intercom Team
A
Aquiles HernanNew Participant
asked in Mobile SDKs
I have a problem when I install the intercom library in react native

I wanted to know if you have any solution regarding this error?buildscript { ext { buildToolsVersion = "34.0.0" minSdkVersion = 23 compileSdkVersion = 34 targetSdkVersion = 34 ndkVersion = "26.1.10909125" kotlinVersion = "1.9.22" } repositories { google() mavenCentral() } dependencies { classpath("com.android.tools.build:gradle:4.0.1") classpath("com.facebook.react:react-native-gradle-plugin") classpath("org.jetbrains.kotlin:kotlin-gradle-plugin") }}apply plugin: "com.facebook.react.rootproject"gradlew propertiesdistributionBase=GRADLE_USER_HOMEdistributionPath=wrapper/distsdistributionUrl=https\://services.gradle.org/distributions/gradle-8.6-all.zipnetworkTimeout=10000validateDistributionUrl=truezipStoreBase=GRADLE_USER_HOMEzipStorePath=wrapper/distsI look forward to a quick response, thank you very much.

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Claude HouleNew Participant
asked in Mobile SDKs
Crash in IntercomSDK_ITBBlockListViewController

Hi!We’re experiencing a non negligible amount of crashes with our iOS app. We’re using the Intercom iOS SDK v18.2.0 (AKA the latest). As far as we can see, the user goes into the intercom integration, and at some point it crashes.Here is the crash-logs from Sentry: OS Version: iOS 18.0.1 (22A3370)Report Version: 104Exception Type: EXC_CRASH (SIGABRT)Crashed Thread: 0Application Specific Information:Expected dequeued view to be returned to the collection view in preparation for display. When the collection view's data source is asked to provide a view for a given index path, ensure that a single view is dequeued and returned to the collection view. Avoid dequeuing views without a request from the collection view. For retrieving an existing view in the collection view, use -[UICollectionView cellForItemAtIndexPath:] or -[UICollectionView supplementaryViewForElementKind:atIndexPath:]. Dequeued view: <IntercomSDK_ITBBlockCollectionViewCell: 0x1224ccc00; baseClass = UICollectionViewCell;

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Intercom Team
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David RappaNew Participant
posted in Mobile SDKs
Error to build in android using react native

Execution failed for task ':app:mergeExtDexDevelopmentDebug'.> Could not resolve all files for configuration ':app:developmentDebugRuntimeClasspath'.   > Failed to transform intercom-sdk-base-15.11.3.aar (io.intercom.android:intercom-sdk-base:15.11.3) to match attributes {artifactType=android-dex, asm-transformed-variant=developmentDebug, dexing-enable-desugaring=true, dexing-enable-jacoco-instrumentation=false, dexing-is-debuggable=true, dexing-min-sdk=24, org.gradle.category=library, org.gradle.dependency.bundling=external, org.gradle.libraryelements=aar, org.gradle.status=release, org.gradle.usage=java-runtime}.

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Emilygav
Intercom Team
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Didier Camus-FerlandNew Participant
asked in Mobile SDKs
Crash on launch for users on iOS 15.8

Hi!We’re using the Intercom SDK on our iOS app, currently using version 18.1.0. We’ve been getting a lot of crash reports and it seems to mostly happen to users on iOS 15.8, looking into it we found a stack trace that points to swizzling done by the Intercom SDK: Any ideas on how to fix this?

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shogaryNew Participant
asked in Mobile SDKs
AirPlay Issues with Intercom API

I have determined that Our iPad app is experiencing Airplay issues that are being caused by the Intercom API. Setup:Intercom.setApiKey(apiKey, forAppId: appId)let userAttributes = ICMUserAttributes()userAttributes.userId = user.userIDIntercom.setUserHash(userHash)Intercom.loginUser(with: userAttributes) Steps to reproduce:cold launch the app Have above code run for Authenticated users Turn on Airplay to TV or Apple TV Issue: External screen is blackNote: Turning airplay off and back on solves the issue. Troubleshooting:Commenting the following lines of code solves the issue:Intercom.setUserHash(userHash)Intercom.loginUser(with: userAttributes)I have tried disabling Intercom swizzling as per your documentation but it has no affect.  Currently using Intercom 17.4.0

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bernice
Intercom Team
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Contato OficinaNew Participant
asked in Mobile SDKs
Issue with Opening Intercom Chat via Push Notification on iOS (React Native)

Hello, I’m experiencing a problem where the Intercom chat does not open when a user taps on a push notification on iOS. I have implemented the Intercom React Native plugin as per the documentation, and the messaging functionality works perfectly. Notifications are received correctly, but tapping on them does not open the chat as expected. Environment Details: • Platform: iOS• React Native Version: 0.74• Intercom React Native Plugin Version: 8.1.0 Problem Description: • The Intercom messenger is fully integrated into my app, and users can send and receive messages without any issues.• Push notifications from Intercom are successfully delivered to the device.• According to the documentation, tapping on a push notification should automatically open the relevant chat within the app. However, this is not happening on iOS.• When I tap on a push notification while the app is closed, the app opens but does not display the chat. Instead, it remains on the previous screen or the home screen.• I

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bernice
Intercom Team
Brian B11
Intercom Team
Brian B11Intercom Team
posted in Mobile SDKs
iOS SDK Release 18.2.1

Release Date: 11-12-2024 🐛 Bug Fixes Solves a crash in carousels. Addressed issue where video input wasn’t available in a conversation. Fixes issue where first part in a conversation would fail to show as failed in the scenario where it didn’t send. Resolved some layout issues in the conversation screen for users with large font sizes enabled. Note This release contains some beta features.

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Brian B11
Intercom Team
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BohdanPodolianNew Participant
asked in Mobile SDKs
Start new conversation listener

Hello, I was wondering if there is a way to listen to the “Send Us Messages” event to track the click?SDK is used on Android - its version is 12.5.3  

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Nathan Sudds
Top Expert ✨
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Irina VaaraNew Participant
asked in Mobile SDKs
[iOS] Video capture is not available since Intercom iOS SDK 17.2.0

Hello,I faced with unexpected experience when I cannot to capture video in Intercom messenger using iOS SDK since 17.2.0. Could you please help me to resolve this issue?My steps:Update iOS SDK to 18.2.0. Run the app, check that there is Intercom’s warning “Add NSMicrophoneUsageDescription...”  in Xcode console. Add NSMicrophoneUsageDescription to Info.plist according to Installation guide, step 2.  Run the app again, check the message is not printed. Open Intercom messenger, start a new conversation. Press a green plus icon. It opens an action sheet, choose Camera. The app asks only for camera permission, not microphone. Allow camera usage. Camera opens → only photo capturing is available, not video. Change SDK version to 17.1.2.  Run the app, repeat step 5, press a grey camera icon.  The app asks for microphone permission. Allow it. Camera opens. → Both options, Photo and Video, are available for choosing. Update SDK to 17.2.0, repeat steps 5-7. → Again, only photo capturing is availa

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bernice
Intercom Team
Brian B11
Intercom Team
Brian B11Intercom Team
posted in Mobile SDKs
iOS SDK Release 18.2.0

Release Date: 01-11-2024 📱 New Feature Added the ability to upload files to a conversation. 🚀 Enhancements Added new API isUserLoggedIn. This enables developers to determine if a user is currently logged in to Intercom. Added new API fetchLoggedInUserAttributes. This enables developers to retrieve the attributes of the currently logged in user. 🐛 Bug Fixes Fixed some layout issues in the conversation view. Improvements to the photo previewer. Fixes some colour accessibility issues throughout the SDK. Fixes issue where clicking on the CTA in a post would not dismiss it.

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Brian B11
Intercom Team
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madesignerNew Participant
asked in Mobile SDKs
What is a Mobile SDK?

A Mobile Software Development Kit (SDK) is a collection of tools, libraries, and APIs that help developers create apps for platforms like Android or iOS. It simplifies app development by providing pre-built components for features such as user authentication, payment systems, and analytics.Benefits of Mobile SDKs:Faster Development: Reduces coding effort with ready-to-use tools. Consistency: Ensures reliable implementation across apps. Scalability: Supports growing user bases and feature additions. Enhanced Experience: Enables features like push notifications and smooth integrations.Popular SDKs:Firebase: For analytics and crash reporting. Facebook SDK: For social login and ad integration. Apple iOS SDK & Android SDK: Native app development essentials.Mobile SDKs save time, streamline workflows, and allow developers to focus on creating innovative, user-friendly apps.

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Nur Nahid
Super User ✨
C
CuraNew Participant
posted in Mobile SDKs
Issue in Latest Andorid SDK for Workflows, Workflows not updating in Messenger

Starting Android intercom SDK 15.10.2 and even in Latest 15.10.3 and 15.11.0, In Andorid messenger if a Workflow has been already triggered, it always remain there, No other Workflows get triggered afterwards.Eg. If Workflow-1 is trigger, then Workflow-2 is never triggered, even for the Rules of Workflow-2, We always see Workflow-1.This was fine until 15.10.1.  Kindly resolve this ASAP.

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Emilygav
Intercom Team
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Mohammed TaqiNew Participant
asked in Mobile SDKs
Android SDK crash "sometimes" when adding video content even when media3 is implemented

The app sometimes crashes when adding video content, even after adding Media3 alongside the existing com.google.android.exoplayer:exoplayer. Crashes have reduced but still occur on various devices. Intercom SDK version is 15.11.0

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Intercom Team
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Bhavya MishraNew Participant
asked in Mobile SDKs
Crash in Android when displaying the messenger in release build with R8 enabled

Android app crashes on launching the messenger with following logLibrary versions used:implementation 'io.intercom.android:intercom-sdk:15.9.1'implementation 'com.google.firebase:firebase-messaging:24.0.0'coreLibraryDesugaring 'com.android.tools:desugar_jdk_libs:2.0.4' Process: org.secondfloor, PID: 2558                                                                                                    java.lang.IncompatibleClassChangeError: Class 'android.content.res.XmlBlock$Parser' does not implement interface 'o8.a' in call to 'int o8.a.next()' (declaration of 's0.a' appears in base.apk)                                                                                                        at s0.a.a(SourceFile:1)                                                                                                        at H0.e.c(SourceFile:41)                                                                                                        at H0.e.d(SourceFile:104)                   

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aykut.aydin
Employee
R
RenaudNew Participant
asked in Mobile SDKs
How can I get the currently logged in user?

I am using the React Native SDK and I would like to know the userId of the currently logged in user. Use-case: after updating to the latest SDK, loginUserWithUserAttributes throws an exception when the user is already logged in.But I have no way to know if the user is already logged into Intercom (after an app restart for example), and if logged it, if it is logged in using the correct user. I could store this in my app, but this makes the code much more complex. The best solution would be to have an Intercom method to return the currently logged user, if any.

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Nur Nahid
Super User ✨
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Jesús García MandayNew Participant
asked in Mobile SDKs
After upgrading Android sdk v15.11.0 I can't build from Unity

I want to use latest version of Intercom Android, it's 15.11.0 but I'm facing this issue when I try to build an Android application through Unity 2022> A failure occurred while executing com.android.build.gradle.internal.tasks.R8Task$R8Runnable> Compilation failed to complete, origin: /Users/Jesus.Garcia@productmadness.com/.gradle/caches/transforms-3/4a75e8b5239795acd12bc894c94ac93e/transformed/jetified-intercom-sdk-base-15.11.0-runtime.jar:io/intercom/android/sdk/Injector$1.classI'm using gradle version 7.6 and AGP 7.4.2 but I see how you are using a most recent versionhttps://github.com/intercom/intercom-android/blob/master/sample/build.gradlehttps://github.com/intercom/intercom-android/blob/master/sample/gradle/wrapper/gradle-wrapper.propertiesSo I was wondering if I would have to upgrade also to the same versions.Regards,Jesús.

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mateusz.leszkiewicz
Intercom Team
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User174New Participant
asked in Mobile SDKs
Intercom iOS SDK takes long time to load

Our investigation shows that Intercom iOS SDK is slowing app startup time. It accounts for 50% of our app startup time(350-600ms added). using this option when debugging: `DYLD_PRINT_STATISTICS` Total pre-main time: 942.46 milliseconds (100.0%)   dylib loading time: 321.59 milliseconds (34.1%)   rebase/binding time: 47.07 milliseconds (4.9%)   ObjC setup time: 211.68 milliseconds (22.4%)   initializer time: 362.10 milliseconds (38.4%)   slowest intializers :   libSystem.B.dylib : 7.52 milliseconds (0.7%)   libMainThreadChecker.dylib : 43.20 milliseconds (4.5%)   Intercom : 556.15 milliseconds (59.0%)   OurMainAppTarget : 28.28 milliseconds (3.0%)  

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Myles RNew Participant
asked in Mobile SDKs
Android app using SDK version 14.0.0 suddenly crashing when opening any collection of articles

Our Android app is suddenly crashing for any user that tries to open a collection of articles inside Intercom. SDK version 14.0.0. Opening individual articles seems to work fine, just not collections.We have a pre-release version with Intercom version 15.10.3 and this does not crash, but this is not helpful for the thousands of users on the old version. I don’t see anywhere saying SDK 14.0.0 is deprecated. Also, iOS is working fine. No changes have been made our side. Is there an issue Intercom’s side here?Crash details:Fatal Exception: java.util.NoSuchElementException: List is empty. at kotlin.collections.CollectionsKt___CollectionsKt.first(_Collections.kt:214) at io.intercom.android.sdk.m5.helpcenter.components.CollectionSummaryComponentKt.constructByAuthorsText(CollectionSummaryComponent.kt:108) at io.intercom.android.sdk.m5.helpcenter.components.CollectionSummaryComponentKt.CollectionSummaryComponent(CollectionSummaryComponent.kt:72) at io.intercom.android.s

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Jacques Reynolds
Intercom Team
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MuneebNew Participant
asked in Mobile SDKs
Fatal Exception: java.io.FileNotFoundException

Fatal Exception: java.io.FileNotFoundException: https://downloads.intercomcdn.com/i/o/139802627/c29e7134f9cd57088cf1d07b/blue+tear.png?expires=1729994400&signature=525d4a03fac180d11f7678691fbfa5f8ed5622dbd059a77c01227ffcc6b2a3a2&req=dSMuHsl8m4NYFb4f3HP0gIDAMfuWTACfTE0A7ru2V8zDHLslNtDMsv%2Fu0c%2Bq%0AXJ8eWqt3jD%2Bxi9f0GA%3D%3D%0A       The Above crash is reported in crashlytics, i am unable to reproduce the exception also i am using the latest release of intercom, the above crash is occurring for android 10Please help!

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Intercom Team
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CuraNew Participant
posted in Mobile SDKs
Compile issue when R8 shrinker is enabled

Hello, I am an Xamarin/Maui developer, and I am using intercom SDK for Android.I have created Xamarin Android binding for all required projects. Everything is working fine when I run the things without r8 shrinker. However, when I generate a release version where we have R8 shrinker enabled, I am getting compile time issues.Issues: 1>R8: Error  : A type variable is not in scope.1>R8: Error  : A type variable is not in scope.1>R8: Error  : A type variable is not in scope.1>R8: Error  : A type variable is not in scope.1>R8: Error  : A type variable is not in scope.1>R8: Error  : A type variable is not in scope.1>R8: Error  : A type variable is not in scope.1>R8: Error  : A type variable is not in scope.1>R8: Error  : A type variable is not in scope.1>R8: Error  : A type variable is not in scope.1>R8: Error  : A type variable is not in scope.1>R8: Error  : A type variable is not in scope.1>R8: Error  : A type variable is not in scope.1>R8: Error  

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CuraNew Participant
asked in Mobile SDKs
When will be the latest SDK 15.11.0 be available on https://mvnrepository.com/ ?

When will be the latest SDK 15.11.0 be available on https://mvnrepository.com/ ? Please update

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mateusz.leszkiewicz
Intercom Team
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AkmaralNew Participant
asked in Mobile SDKs
Intercom Push Notifications Not Working with Manual Handling on iOS (SDK 18.1.0)

Hi!I’ve encountered an issue with configuring push notifications in Intercom on iOS.I’m using the latest Intercom SDK (18.1.0). According to the documentation, I’ve added IntercomAutoIntegratePushNotifications with the value NO in Info.plist and am manually handling push notifications in the userNotificationCenter(_:didReceive:withCompletionHandler:) method as instructed: func userNotificationCenter(_ center: UNUserNotificationCenter, didReceive response: UNNotificationResponse, withCompletionHandler completionHandler: @escaping () -> Void) { let userInfo = response.notification.request.content.userInfo if Intercom.isIntercomPushNotification(userInfo) { Intercom.handlePushNotification(userInfo) } completionHandler(.noData)}However, Intercom notifications are not being handled correctly - it seems like the Intercom.handlePushNotification(_:) function is not being triggered at all. Has anyone faced a similar issue with manually handling push notifications on iOS? I’

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Emilygav
Intercom Team
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