Skip to main content

Mobile SDKs

Engage users of your mobile app with an onboarding and support experience powered by Intercom

  • 431 Topics
  • 1,432 Replies
431 Topics
M
Matias TebeleConnector
asked in Mobile SDKs
Latest version of intercom-android breaks API 34 RN apps

In the last version 15.15.0 of Android you updated androidx.activity:activity-compose to 1.10.1, which now requires to compile against version 35 of the Android APIs. Error below: ```Execution failed for task ':app:checkDebugAarMetadata'.> A failure occurred while executing com.android.build.gradle.internal.tasks.CheckAarMetadataWorkAction > 3 issues were found when checking AAR metadata: 1. Dependency 'androidx.activity:activity-ktx:1.10.1' requires libraries and applications that depend on it to compile against version 35 or later of the Android APIs. :app is currently compiled against android-34. Also, the maximum recommended compile SDK version for Android Gradle plugin 8.2.1 is 34. Recommended action: Update this project's version of the Android Gradle plugin to one that supports 35, then update this project to use compileSdk of at least 35. Note that updating a library or application's compileSdk (which allows newer APIs to be used) can be done separately from updating targetSdk

2011
Shaq Payne
Intercom Team
J
JuanFragaNew Participant
asked in Mobile SDKs
Android SDK - Uploaded videos to Intercom chat lose audio during processing

Hello Intercom team, I’m reaching out regarding an issue where videos uploaded to chat lose their audio during processing. The preview of the video shows sound, but once uploaded, the audio is missing. The issue occurs consistently, regardless of the video source (recorded directly or uploaded from the gallery). Could you please help us investigate if this is a known issue or if there’s something we’re missing? Any guidance or steps to resolve this would be greatly appreciated. Thank you in advance for your support!

271
Jacques Reynolds
Intercom Team
I
irisrNew Participant
asked in Mobile SDKs
content-available = 1 so we can add badge count

I need "content-available": 1 added to the payload, so we can handle the badge counter at our application

121
conor
Innovator ✨
M
Mai DevelopmentNew Participant
asked in Mobile SDKs
Intercom React Native unread message count not updated

Hi, We are developing a React Native app with Intercom integration using the https://www.npmjs.com/package/@intercom/intercom-react-native package. We want to get the unread message count for a user to show a notification when the app is open and the user receives a new Intercom message.We have tried using the addEventListener with IntercomEvents.IntercomUnreadCountDidChange but the passed in callback does not get invoked when new messages are received. We also tried calling the getUnreadConversationCount method and that returns the initial count of messages when our app starts and the user is logged in into Intercom, but subsequent calls always returns the initial value event when new messages are received in Intercom. Calling logout and login again in Intercom and then calling getUnreadConversationCount returns an updated count, so it looks like a bug in your code, or are we doing something wrong on our end? Thank you,Mikael Amborn

642
R
A
AdnanNew Participant
asked in Mobile SDKs
Deep links on Intercom push notifications for iOS do not send the user to the correct page.

Package: @intercom/intercom-react-native: ^3.0.3 When a push notification is sent via Intercom, with a deep link, the deep link opens correct on android (it opens to the correct in-app page when the app is in the background and the notification is clicked, as well as when the app is closed and the notification is clicked). However, on iOS, if the notification is clicked while the app is closed, the notification does not send the user to the correct page, it simply sends them to the home page (the page they would have landed on if they had simply opened the app by itself). If the notification is clicked while the app is backgrounded however, it does send them to the correct page. Anyone have any idea why this behaviour might be happening?

3825
M
O
olegmikhailovNew Participant
asked in Mobile SDKs
Issue with Language Override Not Updating in Intercom SDK

Hello, I am experiencing an issue with the Intercom SDK on Android. When I initialize Intercom at app startup, I set the current language using: UserAttributes.Builder().withLanguageOverride(currentLanguage) After changing the system language and reinitializing Intercom with the updated language, most of the content updates correctly. However, the "Send us a message" text remains in the original language. It seems that this specific text does not update after reinitialization. Is there a way to ensure that all content, including this text, is fully updated after a language change? Thank you for your help.

211
E
Intercom Team
R
ryan.payneConnector
asked in Mobile SDKs
Version 15.9.1 of the Android SDK broke our Sentry config

We upgraded the Android Intercom SDK from version 15.7.1 to 15.9.1. After pushing out a new release of our app, we noticed that we were not getting crash reports from Sentry. We use Sentry as well as Firebase Crashlytics to analyze crash reports. After investigation, we determined that the Intercom Android SDK also uses Sentry. Updating the Intercom SDK had overwritten our configuration. This resulted in Sentry being turned off for our app. Manifest merger failed : Attribute meta-data#io.sentry.auto-init@value value=(true) from AndroidManifest.xml:45:55-75 is also present at [io.intercom.android:intercom-sdk-base:15.10.3] AndroidManifest.xml:25:13-34 value=(false). Suggestion: add 'tools:replace="android:value"' to <meta-data> element at AndroidManifest.xml to override. Sentry discourages usage in third-party SDKs (e.g. the Intercom Android SDK). “It's considered bad practice to use Sentry SDKs in third-party plugins, packages, and libraries (such as payment SDKs or embeddable widgets)

2123
mateusz.leszkiewicz
Intercom Team
F
Fergus FarrellNew Participant
asked in Mobile SDKs
User custom attributes with @intercom/messenger-js-sdk

I am using the @intercom/messenger-js-sdk SDK. It successfully records new users. The problem is that I cannot find how to set custom attributes for that user. I have the custom attribute `is_admin`. Here are the approaches I’ve tried: Basic object Intercom({ app_id: APP_ID, api_base: process.env.NEXT_PUBLIC_INTERCOM_API_BASE_URL, user_id: user.id, email: user.email, user_hash: hash, is_admin: user.role.includes('admin'),}); Object with custom_attributes Intercom({ app_id: APP_ID, api_base: process.env.NEXT_PUBLIC_INTERCOM_API_BASE_URL, user_id: user.id, email: user.email, user_hash: hash, custom_attributes: { is_admin: user.role.includes('admin'), }}); Post instance update method Intercom({ app_id: APP_ID, api_base: process.env.NEXT_PUBLIC_INTERCOM_API_BASE_URL, user_id: user.id, email: user.email, user_hash: hash,}); update({ user_id: user.id, email: user.email, is_admin: user.role.includes('admin'),}); None of these approaches work. `is_admin` is always unknown. Please let me know t

1785
E
J
jatinmishraNew Participant
asked in Mobile SDKs
-[IntercomSDK_IntercomNexusSocket isConnected] crash Intercom SDK 17.0.1

Hello Team, We recently updated to the Intercom iOS SDK 17.0.1 and started getting a crash in the SDK with the following stacktrace. Crashed: nexus.reachability0 libobjc.A.dylib 0x4e30 lookUpImpOrForward + 881 libobjc.A.dylib 0x34c4 _objc_msgSend_uncached + 682 Intercom 0x50cf4 -[IntercomSDK_IntercomNexusSocket isConnected] + 201563 Intercom 0x50ef8 -[IntercomSDK_IntercomNexusSocket reconnect] + 206724 Intercom 0x4db48 -[IntercomSDK_IntercomNexusConnection reconnectSockets] + 74405 Network 0x83844c __nw_path_necp_update_evaluator_block_invoke + 3166 libdispatch.dylib 0x213c _dispatch_call_block_and_release + 327 libdispatch.dylib 0x3dd4 _dispatch_client_callout + 208 libdispatch.dylib 0xb400 _dispatch_lane_serial_drain + 7489 libdispatch.dylib 0xbf30 _dispatch_lane_invoke + 38010 libdispatch.dylib 0x16cb4 _dispatch_root_queue_drain_deferred_wlh + 28811 libdispatch.dylib 0x16528 _dispatch_workloop_worker_thread + 40412 libsystem_pthread.dylib 0x4934 _pthread_wqthread + 28813 libsystem_p

682
W
M
Mikhail DavydovNew Participant
asked in Mobile SDKs
Unable to Upload Photos Taken with Camera in Intercom Chat Widget on iOS + React-Native + Expo

Hi Intercom Support Team, We're currently experiencing an issue with the Intercom chat widget in our React Native application built with Expo. While most functionalities are working seamlessly, our iOS users are unable to upload photos taken directly with the camera through the chat interface (specifically the camera option within the chat buttons). Here are the details of our setup: Platform: iOS Expo Version: 52.0.29 React Native Version: 0.76.6 Intercom React Native SDK Version: @intercom/intercom-react-native 8.1.0 and tested with 8.2.0 New Architecture: Disabled We've ensured that the necessary permissions are set as per your documentation: "NSCameraUsageDescription": "This app uses the camera to scan payment cards and take photos for support messaging." Despite upgrading to @intercom/intercom-react-native version 8.2.0, the issue persists. Our customers can access other features without any problems, but the inability to use the camera for uploading photos is causing some confusi

291
E
Intercom Team
J
JérémieConnector
asked in Mobile SDKs
SwiftUI application using Intercom SDK cause slow launch time

We’re experiencing a slow launch time in our SwiftUI app, about 35% of the slow launch time is caused by Intercom initialization. The stack trace indicates that multiple functions within the Intercom SDK, especially the initialization processes involving IMCCrashHandler, IMCConfig, HomeConfig, and HomeHeader, are contributing significantly to app launch latency. The UIKitCore and CoreImage components (like UIGraphicsImageRenderer and CIImage) invoked through ICAssets.backgroundImageViewWith also add processing overhead, which may impact the performance during launch. Here is the full stack trace given by XCodes tools: dyld start 1. App.main() - SwiftUI2. AppDelegate.application(_:didFinishLaunchingWithOptions:) - SwiftUI3. IMCCrashHandler swizzleDidFinishLaunchingWithOptions - Intercom └ IMCCrashHandler sharedConfig - Intercom4. IntercomSDK_SentrySDK startWithConfigureOptions - Intercom5. IMCCrashHandler configureTags - Intercom6. IMCConfig sharedConfig - Intercom7. IMCConfig configFro

907
N
A
androidcodetransformerNew Participant
asked in Mobile SDKs
[Android] Since version 15.5.1 (introduction of Media3) there are R8 errors preventing builds

Hey! We updated our Intercom Android SDK and noticed that since version 15.5.1 (the one that uses Media3, Release notes), our minifyReleaseWithR8 Gradle task fails. In 15.5.0 it still worked. The error output is: Missing classes detected while running R8. missing_rules.txt contains this: # Please add these rules to your existing keep rules in order to suppress warnings.# This is generated automatically by the Android Gradle plugin.-dontwarn com.google.android.exoplayer2.ExoPlayerLibraryInfo-dontwarn com.google.android.exoplayer2.ParserException-dontwarn com.google.android.exoplayer2.decoder.DecoderException-dontwarn com.google.android.exoplayer2.extractor.ExtractorInput-dontwarn com.google.android.exoplayer2.extractor.FlacStreamMetadata-dontwarn com.google.android.exoplayer2.extractor.SeekMap$SeekPoints-dontwarn com.google.android.exoplayer2.extractor.SeekPoint-dontwarn com.google.android.exoplayer2.util.LibraryLoader-dontwarn com.google.android.exoplayer2.util.Util We use the newest m

431
Jacques Reynolds
Intercom Team
O
Osama TahaNew Participant
asked in Mobile SDKs
[iOS 17.0+] App crashes once the Intercom "Post" popup shows up

Intercom SDK version: 16.0.3 Xcode: 15.0 UIGraphicsBeginImageContext() failed to allocate CGBitampContext: size={0, 0}, scale=3.000000, bitmapInfo=0x2002. Use UIGraphicsImageRenderer to avoid this assert. 0 CoreFoundation __exceptionPreprocess 1 libobjc.A.dylib objc_exception_throw 2 Foundation -[NSMutableDictionary(NSMutableDictionary) initWithContentsOfFile:] 3 UIKitCore _UIGraphicsBeginImageContextWithOptions -[Ullmage(ICM|mageUtils) icm_resizelmageToSize:]_51-[ICMReactionsViewController displayOption:inView:]_block_invoke_2

23307
O
Brian B11
Intercom Team
Brian B11Intercom Team
posted in Mobile SDKs
iOS SDK Release 18.6.2

Release Date: 25-02-2025 🐛 Bug Fixes Fixed a bug where some users were unable to add a phone number in the attribute collector.

330
Brian B11
Intercom Team
S
Siarhei LeushunouNew Participant
asked in Mobile SDKs
iOS crash randomly on saveMetrics

iOS crashed randomly (18.5 version of SDK).Stacktrace: Thread 25 name:Thread 25 name:Thread 25 Crashed:0 libsystem_kernel.dylib 0x00000001e3b572d4 __pthread_kill + 8 (:-1)1 libsystem_pthread.dylib 0x000000021d08d59c pthread_kill + 268 (pthread.c:1721)2 libsystem_c.dylib 0x000000019a2a0b08 abort + 128 (abort.c:122)3 libsystem_malloc.dylib 0x00000001a2a54b74 malloc_vreport + 896 (malloc_printf.c:251)4 libsystem_malloc.dylib 0x00000001a2a7dc00 malloc_zone_error + 100 (malloc_printf.c:319)5 libsystem_malloc.dylib 0x00000001a2a72c30 nanov2_guard_corruption_detected + 44 (nanov2_malloc.c:2496)6 libsystem_malloc.dylib 0x00000001a2a53c6c nanov2_allocate_outlined + 460 (nanov2_malloc.c:2989)7 libsystem_malloc.dylib 0x00000001a2a53a18 nanov2_calloc_type + 568 (nanov2_malloc.c:1247)8 libobjc.A.dylib 0x000000018f9a8b04 class_createInstance + 72 (objc-runtime-new.mm:9183)9 CoreFoundation 0x000000019243d670 __CFAllocateObject + 20 (NSObject.m:706)10 CoreFoundation 0x000000019243d2b8 __NSDictionaryM_

361
mateusz.leszkiewicz
Intercom Team
U
User834New Participant
asked in Mobile SDKs
Is it possible to change the details of the push notifications payloads in order to increase the app badge count accordingly to the chat pending messages?

We did implement the intercom Integration with our mobile app and everything works like a charm BUT we realised we are sending communications to our clients over the chat but they don't seem to realise messages are waiting for them since the app badge count is zero. I'd tried to increase the value over the AppDelegate methods but can't make it increase the count when the app is not running or in background. Also tried to create a Notification Extension for the app but the criteria for the modifications won't meet since the payload of the notifications has the value mutable content set to false (mutableContent: NO) Another way to make this work would be to send notifications as silent ones but don't know if the payload from Intercom's notifications is customisable. Any help with this subject would be much appreciated. Bests.

50714
A
N
NitinNew Participant
asked in Mobile SDKs
Universal link keeps opening in safari from chat

In our app, when I type a link in the intercom chat (https://example.com/list), it opens in the Safari browser. However, when the same link is triggered from a notification or from another app like WhatsApp or Messages, it works fine. Based on the article about deep linking (https://developers.intercom.com/installing-intercom/ios/deep-linking/), I added the following configuration: <key>IntercomUniversalLinkDomains</key><array> <string>example.com</string> <string>https://example.com/help</string> <string>https://www.example.com/help</string> <string>https://example.com</string> <string>https://www.example.com</string></array> Additionally, in my AppDelegate I have implemented: func application(_ application: UIApplication, continue userActivity: NSUserActivity, restorationHandler: @escaping ([UIUserActivityRestoring]?) -> Void) -> Bool { print("breakpoint here!") return true} However, this does not seem to work, as the console never prints "breakpoint here!" when I tap on the link. In

921
N
J
Jean MeloNew Participant
asked in Mobile SDKs
Mobile onboarding

Hello everyone, I see that there are several possibilities for Intercom onboarding on the web. Among them is a checklist. For mobile, we basically have the carousel, which makes the experience very limited. Is there any plans to add more mobile onboarding features to Intercom or could someone recommend tools to add a better onboarding experience on mobile? Thank you.

291
Emilygav
Intercom Team
L
Lydia GollandNew Participant
asked in Mobile SDKs
intercom-react-native and RN 0.77.0 Swift support

Hi there, The latest version of React Native, 0.77.0, migrates the iOS AppDelegate to Swift. Currently the intercom-react-native module only seems to support set up in Objective C, will this be changing soon? Many thanks, Lydia

1911
Emilygav
Intercom Team
M
Matthew AdetoyeseNew Participant
asked in Mobile SDKs
push notification

mpty input (after ) at line 1, column 1 [parse.c:1062] in '<HTML> <HEAD> <TITLE>INVALID_KEY</TITLE> </HEAD> <BODY BGCOLOR="#FFFFFF" TEXT="#000000"> <!-- GSE Default Error --> <H1>INVALID_KEY</H1> <H2>Error 401</H2> </BODY> </HTML>

801
Jacques Reynolds
Intercom Team
R
Ronak DesaiNew Participant
asked in Mobile SDKs
Android Intercom Push Notification handling issue

I'm having trouble with handling push notifications from Intercom. When a push notification is received and selected, it opens the message conversation view momentarily, but then immediately redirects to the app's home screen. I am calling Intercom.client().handlePushMessage() in onResume() of the HomeActivity, but it seems like the Intercom SDK is not waiting for this method call. The issue is reproducible on the latest version (15.10.3) and the previous version (v15.9.1). Here’s the code snippet: Firebase Messaging Service class: override fun onMessageReceived(remoteMessage: RemoteMessage) { val extras = remoteMessage.data if (intercomPushClient.isIntercomPush(extras)) { intercomPushClient.handlePush(application, extras) } else { … } } HomeActivity class: override fun onResume() { super.onResume() Intercom.client().handlePushMessage()} It is reproducible using latest version 15.10.3 and previous v15.9.1 as well. Has anyone encountered a similar issue? Am I missing something in the wa

34010
mateusz.leszkiewicz
Intercom Team
H
Hisham NimriNew Participant
asked in Mobile SDKs
React Native Expo setup - AppDelegate

Has anyone set up intercom in a react-native app built with expo without having to eject? In the instillation guide, there is a section that says you must edit your AppDelegate: @import UIKit;#import <IntercomModule.h> @implementation AppDelegate - (BOOL)application:(UIApplication *)application didFinishLaunchingWithOptions:(NSDictionary *)launchOptions { [IntercomModule initialize:@"ios_sdk-500cd3ead0b8b44660787a98816eddbf36a36945" withAppId:@"j1flec5a"]; return YES;} If I do not want to eject from the app, can I still use the react-native-expo plugin on IOS?

831
N
A
Adam S12New Participant
asked in Mobile SDKs
iOS SDK - Logout, Login causes 100% CPU Usage

Since the Intercom iOS SDK began utilizing WebSockets, we have noticed that on occasion, CPU usage jumps to over 100% and there are deadlocks resulting from the Intercom SDK. When this happens, the lock is due to: `[IntercomSDK_IntercomNexusSocket sendWebSocketMessage:]` as seen here: I am now able to reproduce this reliably with the latest release (and previous), 16.4.0, of the Intercom iOS SDK. To reproduce on an app set up with the Intercom iOS SDK (I’m doing this on iOS 17.2.1 but it happens on other versions): Login a user with `Intercom.loginUser(with:)` Logout the user with `Intercom.logout()` Login again using the same call in #1 CPU usage will jump up over 100%. If you pause the debugger at this point, you’ll see a stack trace like the image above. Please let me know if I can send other information about this issue. Best, Adam

1023
F
S
Samar AcharyaNew Participant
asked in Mobile SDKs
Intercom SDK Crashing on IOS

Hi everyone, I’ve reached out via support but in the meantime wanted to ask if anybody is experiencing this same issue in the community. Platform: iOS (expo react-native) Package: @intercom/intercom-react-native v. 8.1.0 Lately, we are seeing spike in the error `App Hanging +[ICMHTTPBridge submitMetrics] This seems to be happening in intercom-ios. Below is a portion of stacktrace: ``` CoreFoundation 0x187de7518 -[NSDictionary isEqualToDictionary:] CoreFoundation 0x187de7514 -[NSDictionary isEqualToDictionary:] CoreFoundation 0x187de75b4 -[NSDictionary isEqualToDictionary:] CoreFoundation 0x187dfe538 ____NSSetI_new_block_invoke CoreFoundation 0x187dfe4a0 __NSSetI_new Foundation 0x186a7ba88 -[NSSet(NSKeyValueCoding) valueForKey:] Intercom 0x1037f3e34 +[ICMHTTPBridge submitMetrics] CoreFoundation 0x187e0a474 __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ CoreFoundation 0x187e0a390 ___CFXRegistrationPost_block_invoke CoreFoundation 0x187e08f04 _CFXRegistrationPost CoreFoundation 0x

1591
Jacques Reynolds
Intercom Team
Y
yd-theraNew Participant
asked in Mobile SDKs
UI Issue with Close Button in Intercom SDK on Android 15

We are currently working on our upcoming release to the Google Play Store, ensuring compatibility with Android 15. As part of this effort, we have recently updated our app to use the latest version of the Intercom SDK (15.9.1).During our testing phase, we encountered an issue specific to devices running Android 15. The problem pertains to the UI when attaching a video or image in the Intercom messenger.The "X" close button overlaps with the status bar, making it difficult to close the attachment preview.This behavior is observed only on Android 15 and seems related to the new edge-to-edge enforcement introduced in this version of Android. Here are the steps to reproduce the issue: 1. Open the Intercom messenger in our app. 2. Click on the attachment icon and choose Gallery. 3. Select an image or video. 4. Observe that the close ("X") button overlaps with the status bar, making it difficult to close the preview. You can view a screen shot of the issue here: Intercom UI Issue android 15

36217
mateusz.leszkiewicz
Intercom Team
Ask a question

Most helpful members this week

Popular tags

Terms & ConditionsCookie settings

Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings