Mobile SDKs

Engage users of your mobile app with an onboarding and support experience powered by Intercom

  • 234 Topics
  • 815 Replies

234 Topics

T
Tom DorozenkoNew Participant
asked in Mobile SDKs

Push notification React Native Android build failing

I’ve followed the react native android push notification setup (https://developers.intercom.com/installing-intercom/docs/react-native-push-notifications) however I am receiving the following build error when building my app.  android:exported needs to be explicitly specified for element <service#<<my package name>>.MainNotificationService>. Apps targeting Android 12 and higher are required to specify an explicit value for `android:exported` when the corresponding component has an intent filter defined.Has anyone experienced this and what is the fix?

1
Jacob Cox
1 month ago
M
Martin Hochenwarter
asked in Mobile SDKs

React Native Intercom.displayMessenger API

After upgrading from an older Intercom React Native version to the latest version (see details below) we’re no longer able to use the Intercom.displayMessenger() API to open the message composer with the logic mentioned in the docs here, which says:Then we’ll ensure the Messenger opens in the best place for each user.For example:If a user has one unread conversation, we open that conversation. If a user has no conversations, we open the composer. If a user has more than one unread conversation, we open the conversations list. If a user has no unread conversations, we open the last screen they were on when they closed it.The docs still mention the Intercom.displayMessenger() API, but according to comments in the code it’s deprecated and will be removed in the future. Currently calling the function seems to simply do the same as the Intercom.present() API. Our customer support team really likes the old Intercom.displayMessenger() UX and messenger display logic and would prefer to keep it

1
Racheal
1 month ago
D
David SrunConnector
asked in Mobile SDKs

Using intercom with Expo

Hi IntercomI installed @intercom/intercom-react-native with my expo sdk, working on iOS.I used expo prebuild to be able to add intercom following the installation instruction provided for iOS, and it’s working correctly using iOS simulator or a dev environment.But when we distributed the release using Testflight, the app crash while initializing Intercom. It is not happening when we deactivate intercom.Please find below my settings : Package.json{ "dependencies": { "@expo/webpack-config": "^0.17.2", "@gorhom/bottom-sheet": "^4", "@hookform/resolvers": "^2.9.10", "@intercom/intercom-react-native": "^5.1.0", "@notifee/react-native": "^7.8.0", "@react-native-async-storage/async-storage": "^1.17.11", "@react-native-community/datetimepicker": "6.5.2", "@react-native-firebase/app": "18.0.0", "@react-native-firebase/messaging": "18.0.0", "@react-navigation/material-bottom-tabs": "^6.2.15", "@react-navigation/native": "^6.1.1", "@react-navigation/native-sta

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D
1 month ago
A
alex.ionicNew Participant
asked in Mobile SDKs

Cannot register device token in Ios

We use @capacitor/intercom plugin to use Intercom in Ionic app. According to logs device token is passed inside the plugin. And user is registered in Intercom. But without device token. So it is unable to send push notification to it

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Racheal
1 month ago
L
leoleoNew Participant
asked in Mobile SDKs

Users have reported that they are unable to send pictures on the Android devices

Hi Intercom:When using Intercom, some users have provided feedback that they are unable to send pictures on the Android system. when trying to send pictures, it prompts an error: unable to send.However, we can still receive text messages.we use @intercom/intercom-react-native, here is the dependencies:{ "react-native": "0.64.4", "@intercom/intercom-react-native": "3.0.0", "expo": "^44.0.4"}android/build.gradle information:buildscript { ext { buildToolsVersion = "30.0.3" minSdkVersion = 24 compileSdkVersion = 32 targetSdkVersion = 31 multiDexEnabled = true readerSdkVersion = "1.5.6" }}here is the information collected from users.Android Device: SM-A426UAndroid OS version: 13Could you please take a look, Thanks in advance!

1
Jacob Cox
1 month ago
S
SebNew Participant
asked in Mobile SDKs

Android SDK crashes when clicking on email from Article

Getting reports of crashes. It’s pretty explicit, the SDK tries to launch an app to handle `mailto` but none are found on the device.Intercom Android SDK version: `15.0.0`android.content.ActivityNotFoundException: No Activity found to handle Intent { act=android.intent.action.VIEW dat=mailto:xxxxxxx@xxxx.xxx } at android.app.Instrumentation.checkStartActivityResult(Instrumentation.java:1945) at android.app.Instrumentation.execStartActivity(Instrumentation.java:1620) at android.app.Activity.startActivityForResult(Activity.java:4541) at androidx.activity.ComponentActivity.startActivityForResult(ComponentActivity.java:754) at android.app.Activity.startActivityForResult(Activity.java:4499) at androidx.activity.ComponentActivity.startActivityForResult(ComponentActivity.java:735) at android.app.Activity.startActivity(Activity.java:4860) at android.app.Activity.startActivity(Activity.java:4828) at io.intercom.android.sdk.articles.ArticleWebViewClient.shouldOverrideU

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Eden
1 month ago
H
hossamnassser938Connector
asked in Mobile SDKs

Error: Failed to register user. We already have a regsitered user. If you are attempting to register a new user, call logout () before this

Using React Native SDK, I see this error each time I open the app. Here is my codeIntercom.loginUserWithUserAttributes({ userId: `${authData.id}` }).then(() => { this.updateUser(authData, onUpdate)}) Even when I wrap this inside logout then callback, I get the same error.Intercom.logout().then(() => {  Intercom.loginUserWithUserAttributes({ userId: `${authData.id}` }).then(() => {    this.updateUser(authData, onUpdate)  })})Note: This happens only on Android. 

3
C
1 month ago
P
Peter M13
asked in Mobile SDKs

Error when calling loginIdentifiedUser()

We're getting an error in our Android app when we attempt to call loginIdentifiedUser() The code is very simple and we can't work out why we're seeing this error. Here's the logs from logcat: D/IntercomAPI: login identified.. I/Intercom: Dispatched Action: SOFT_RESET: No Value I/Intercom: Successfully reset the user. To resume communicating with Intercom, you can register a user I/Intercom: Dispatched Action: HARD_RESET: No Value I/Intercom: We already have a registered user. Updating this user with the attributes provided. E/Intercom: Failed to register or update user: A network request was made with no user registered on this device.Please call registerUnidentifiedUser() or registerIdentifiedUser(Registration). D/IntercomAPI: login identified failed: 1001 : ERROR - [HTTP -1] - Something went wrongThe log seems to be stating that the network call to loginIdentifiedUser is failing because we haven't logged in. That doesn't really make sense. Here's the code

2
A
1 month ago
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User1873New Participant
asked in Mobile SDKs

Loading of Intercom SDK via Swift Package Manager takes very long on CI

Hi everyone, since SPM loads a full mirror of the repository it needs to fetch ~1.5GB of data before a build can start. On a developer machine I don't care to much about that. A lot of it is cached, so its not like I have to pull the repo every time.​BUT:​The loading of the Intercom SDK SPM on our CI takes a very long time, since it needs to pull a fresh repo mirror everytime it runs. By far the most time of any of our packages which we load. And since we pay per minute this really increases our costs. Other SDKs like Stripe (https://github.com/stripe/stripe-ios-spm and Klarna (https://github.com/klarna/klarna-mobile-sdk-spm have created lightweight mirrors of the SDK that just contain the Sources and Binaries in tagged releases. Would this be a something you could consider?​This would save us a lot of time and money during our CI runtime.

9
B
2 months ago
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Bruno Ribeiro da SilvaNew Participant
asked in Mobile SDKs

Survey Triggered by Event Issue with ProGuard - Android SDK v15.1.0

Hello, I am an Android Kotlin developer, and I am using your SDK's automatic survey feature, which is triggered by an event. Everything is working fine when I test it in my environment because minify and shrink are disabled. However, when I generate a release version where this scenario changes (minify and shrink are enabled), the survey stops working.I am using the ProGuard configuration provided in your GitHub documentation, as well as the ProGuards for OkHttp, Okio, and Retrofit (these last ones have been working in production for a long time in the code, it's not something recent, only Intercom is). Could you please assist me with this issue?Intercom SDK: 15.1.0 (Without push messaging)Compile SDK: 33Min SDK: 21Target SDK: 33Our logging is not throwing any type of errors.

2
Eden
2 months ago
V
VenkyNew Participant
asked in Mobile SDKs

iOS: On dismissing ``MessengerView, white background view appears for a fraction of seconds

iOS Intercom SDK: 15.0.3Steps: - Present the messenger view from source app `Intercom.present()`- Dismiss the Messenger viewIssue:  - When we dismiss the `Messenger View`, we see a white background for a second.We’ve been investigating this issue for past few days and require your support to close it.Note: Attaching the video for your reference. Thanks! 

1
Eden
2 months ago
S
SeanAtFuseNew Participant
asked in Mobile SDKs

App crashes on user entering Intercom interface (iOS 17)

App crashes on user entering Intercom interface, here is crash logs from Crasklytics. Fatal Exception: NSInternalInconsistencyException0 CoreFoundation 0xc7bc __exceptionPreprocess1 libobjc.A.dylib 0x18ea0 objc_exception_throw2 Foundation 0x6aac24 _userInfoForFileAndLine3 UIKitCore 0x7aa458 -[UICollectionView _Bug_Detected_In_Client_Of_UICollectionView_Invalid_Batch_Updates:]4 UIKitCore 0x2fec4c -[UICollectionView _endItemAnimationsWithInvalidationContext:tentativelyForReordering:animator:collectionViewAnimator:]5 UIKitCore 0x25ef54 -[UICollectionView _updateRowsAtIndexPaths:updateAction:updates:]6 UIKitCore 0x25eda4 -[UICollectionView insertItemsAtIndexPaths:]7 Intercom 0x139d30 (Missing UUID 97c5fb2d3c3d3fe5b90a2180a2c2ccbc)8 CoreFoundation 0x414b8 __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__9

1
Racheal
2 months ago
A
amyoultonNew Participant
asked in Mobile SDKs

[SDK] [iOS] Text size in chat aren't dynamically sizing

I am curious about how whether this is intentional or not with the iOS SDK. I am currently using 14.0.0. Everything is responding great to the larger dynamic text option, except for the actual messaging and text history. I recorded a screen capture of demonstrating what I mean with a much larger text size! Is it not updating the actual chat text a conscious choice?https://vimeo.com/844336751?share=copy  

1
Eden
2 months ago
G
gleb.pregerNew Participant
asked in Mobile SDKs

[SDK] [iOS] [Swift] [Crash] Intercom 13 and 14 crashes

Hello, Intercom team.I've encountered a serious problem when using Intercom ios sdk on the latest versions of ios 16.4 and higher, the application began to crash with an error when trying to open a conversation from the list of conversations in Intercom. (1)After that, I tried to update Intercom version to 14.1.0 but faced an even more serious problem, the application began to crash when opening the Intercom screen (after calling Intercom.presentMessenger()), including on older iOS versions. (2)Are you aware of these problems and can you suggest a solution?1)Xcode Version 14.3 (Swift)iPhone iOS versions 16.4 and 16.4.1 Intercom iOS SDK version 13.0.0 (installed with cocoapods)Error description:Thread 1: "Invalid batch updates detected: the number of sections and/or items returned by the data source before and/or after performing the batch updates are inconsistent with the updates.\nData source before updates = { 1 section with item counts: [1] }\nData source after updates = { 1 section

5
H
2 months ago
A
Adnan
asked in Mobile SDKs

Deep links on Intercom push notifications for iOS do not send the user to the correct page.

Package: @intercom/intercom-react-native: ^3.0.3 When a push notification is sent via Intercom, with a deep link, the deep link opens correct on android (it opens to the correct in-app page when the app is in the background and the notification is clicked, as well as when the app is closed and the notification is clicked). However, on iOS, if the notification is clicked while the app is closed, the notification does not send the user to the correct page, it simply sends them to the home page (the page they would have landed on if they had simply opened the app by itself). If the notification is clicked while the app is backgrounded however, it does send them to the correct page. Anyone have any idea why this behaviour might be happening? 

3
P
2 months ago
A
Anup DebBarmaNew Participant
asked in Mobile SDKs

not receiving notifications on iOS app for react-native.

At the moment even after passing the token, we are unable to recieve push notifications sent via intercom into our iOS apps.a confusing thing which i could not clarify on the docs was does intercom needs the apns token or fcm token for the ios app. since we use firebase am not sure what intercom requires as its not clear on the documentation. the end result is we are not receiving any notifications, when a agent replies or chat is intitiated.react-native sdk version :"@intercom/intercom-react-native": "^5.1.1",have successfully added the right apns key and bundleId to the settings.

1
Eden
2 months ago
S
Simon B
asked in Mobile SDKs

Error when trying to update to Intercom iOS SDK 15.0.2 via Swift Package Manager

Started getting the following error recently when trying to update packages in our Xcode iOS project with Intercom’s 15.0.2 release:x-xcode-log://3FB75066-095F-4338-BB55-70D7B84D9276 invalid URL 'https://github.com/intercom/intercom-ios/releases/download/<INTERCOM_VERSION>/Intercom.xcframework.zip' for binary target 'Intercom' Looks like it isn’t rendering the “INTERCOM_VERSION” properly there? This is preventing all packages from updating in our project, so I had to temporarily force it to stop at 15.0.1 (which has been working fine).Any idea how to fix?

3
S
2 months ago
U
User2200
asked in Mobile SDKs

Increased app file size after updating to recent Intercom Android SDK's

We are trying to keep our Intercom Android SDK up-to-date and therefore update it every few months. Unfortunately, the last two updates increased the app size by nearly 7 MB, which is a no go in such a competitive market where app size matters a lot. Therefore I would like to know if there are (1) plans to decrease the Android SDK size and (2) active monitoring about file size over the last few months. We will need to downgrade to an older Intercom SDK for now, so a fix would be appreciated!

2
L
2 months ago
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User831
asked in Mobile SDKs

Long time to fetch intercom-ios repository with SPM

I noticed that adding intercom-ios takes an awfully long time to fetch repository. Upon further inspection it looks like the repo is ~1.5GB in size. Swift package manager for some reason chooses to fetch the entire directory and therefore it takes an inordinate amount of time to download (over 8minutes).

9
B
2 months ago
U
User458
asked in Mobile SDKs

Are you planning to add support for Swift Package Manager for your iOS SDK?

https://swift.org/package-manager//p>

10
B
2 months ago
R
Roman KamyshnikovConnector
asked in Mobile SDKs

Android Intercom SDK crash (FocusRequester is not initialized)

Hi!We started seeing this crash in the Android Intercom SDK (stack trace below). This was on version 15.1.0, we’re updating to 15.1.1., but the release notes for it only mention "Fixed an issue that causes image upload to fail when Identity Verification is turned on”, which seems like an unrelated issue, is it?Could you please let the team know about this and provide any timeline for a fix of the issue? ava.lang.IllegalStateException: FocusRequester is not initialized. Here are some possible fixes: 1. Remember the FocusRequester: val focusRequester = remember { FocusRequester() } 2. Did you forget to add a Modifier.focusRequester() ? 3. Are you attempting to request focus during composition? Focus requests should be made in response to some event. Eg Modifier.clickable { focusRequester.requestFocus() } at androidx.compose.ui.focus.FocusRequester.findFocusTarget$ui_release(FocusRequester.kt:90) at androidx.compose.ui.focus.FocusRequester.requestFocus(FocusRequester.kt:0

4
R
2 months ago
T
TomMoranNew Participant
asked in Mobile SDKs

React Native [HTTP 401] - Failed Identity Verification check

We have recently updated to 4.0.1Based on the docs, it appears we are using the correct flow of calls when we wither get a new sign-up or a log-inawait Intercom.setUserHash(userHash)await Intercom.loginUserWithUserAttributes({ email, userId })await Intercom.updateUser({...}) With the above, we get [HTTP 401] - Failed Identity Verification check, after the sign-up call. Interestingly it only occurs for a new user sign up. Login works fine. I have tried adding in await Intercom.loginUnidentifiedUser() before I call loginUserWithUserAttributes but oddly I then get the verification error on the updateUser call. Is this a bug or am I missing something from the docs?  

4
R
2 months ago
N
NickNew Participant
asked in Mobile SDKs

Intercom iOS SDK (14.0.6) crash

Hey Intercom Team,We are experiencing this warning in Xcode 14.2 including 2 type of crashes on Firebase with Intercom SDK version 14.0.6 [tried with latest 14.1.0 version as well but still getting debugger warning].We hope you guys take a look this issues and give us possible solution.Thanks. Firebase crash 1:Crashed: com.apple.NSURLSession-delegate0  CoreFoundation                 0x30f4 -[__NSCFString isEqualToString:] + 1761  Intercom                       0x122a60 shouldRenderOnNewLine + 3159322  Intercom                       0xb7f6c IntercomSDK_PINRemoteImageManagerSubclassOverridesSelector + 2596563  Intercom                       0xb7e6c IntercomSDK_PINRemoteImageManagerSubclassOverridesSelector + 2594004  Intercom                       0xb009c IntercomSDK_PINRemoteImageManagerSubclassOverridesSelector + 2271925  Intercom                       0xaa4e0 IntercomSDK_PINRemoteImageManagerSubclassOverridesSelector + 2037086  Intercom                       0xd3be0 IntercomSDK_PINRem

3
N
2 months ago
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manfredxu99New Participant
asked in Mobile SDKs

React-Native problem building android - intercom-react-native:generateDebugRFile failed

Been getting this error since upgrading react-native, an ideas? * What went wrong:Execution failed for task ':intercom-react-native:generateDebugRFile'.> A failure occurred while executing com.android.build.gradle.internal.res.GenerateLibraryRFileTask$GenerateLibRFileRunnable   > /Users/manfredxu/Documents/project/node_modules/@intercom/intercom-react-native/android/build/intermediates/local_only_symbol_list/debug/R-def.txt Above I also see this:> Task :intercom-react-native:generateDebugRFile FAILEDExecution optimizations have been disabled for task ':intercom-react-native:generateDebugRFile' to ensure correctness due to the following reasons:  - Gradle detected a problem with the following location: '/Users/manfredxu/Documents/project/node_modules/@intercom/intercom-react-native/android/build/intermediates/local_only_symbol_list/debug/R-def.txt'. Reason: Task ':intercom-react-native:generateDebugRFile' uses this output of task ':intercom_intercom-react-native:parseDebugLocal

7
A
2 months ago
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Warren McInnesNew Participant
asked in Mobile SDKs

Specific user targeting with push notifications

Hi, I’m working with a client that wants to use Intercom to send push notifications.Their users are connected to one another, ie. user x is connected to user y, but user y could be connected to user a, b & x.Can you help with these questions:Is it possible to target specific users for push notifications? Are push notifications sent to a user when they trigger an event if no audience is configured?   Are Intercom push notifications only designed for generic groups of users (audiences?)

1
Eden
3 months ago
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