Intercom crashes using Android SDK 15.11.2 on when attempting to open a chat or start a new chat | Community
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I recently updated my intercom version from v15.10.0 to v15.11.2 because my app started to crash whenever a user tries to type a message. After upgrading, my app crashes whenever a user opens a chat or tries to start a new chat

Error log for v15.10.0

java.lang.IllegalArgumentException: offset(1) is out of bounds [0, 0]
                                                                                                    	at androidx.compose.ui.text.MultiParagraph.requireIndexInRangeInclusiveEnd(MultiParagraph.kt:913)
                                                                                                    	at androidx.compose.ui.text.MultiParagraph.getCursorRect(MultiParagraph.kt:748)
                                                                                                    	at androidx.compose.ui.text.TextLayoutResult.getCursorRect(TextLayoutResult.kt:553)


Error log for v15.11.2

java.lang.IllegalArgumentException: no paragraph (layoutCache=ParagraphLayoutCache(paragraph=null, lastDensity=InlineDensity(density=2.8125, fontScale=1.0)), textSubstitution=null)
                                                                                                    	at androidx.compose.foundation.text.modifiers.TextStringSimpleNode.draw(TextStringSimpleNode.kt:418)
                                                                                                    	at androidx.compose.ui.node.LayoutNodeDrawScope.drawDirect-eZhPAX0$ui_release(LayoutNodeDrawScope.kt:110)
                                                                                                    	at androidx.compose.ui.node.LayoutNodeDrawScope.draw-eZhPAX0$ui_release(LayoutNodeDrawScope.kt:89)
                                                                                                    	at androidx.compose.ui.node.NodeCoordinator.drawContainedDrawModifiers(NodeCoordinator.kt:450)
                                                                                                    	at androidx.compose.ui.node.NodeCoordinator.draw(NodeCoordinator.kt:439)
                                                                                                    	at androidx.compose.ui.node.LayoutModifierNodeCoordinator.performDraw(LayoutModifierNodeCoordinator.kt:280)
                                                                                                    	at androidx.compose.ui.node.NodeCoordinator.drawContainedDrawModifiers(NodeCoordinator.kt:447)
                                                                                                    	at androidx.compose.ui.node.NodeCoordinator.access$drawContainedDrawModifiers(NodeCoordinator.kt:58)
                                                                                                    	at androidx.compose.ui.node.NodeCoordinator$drawBlock$1$1.invoke(NodeCoordinator.kt:469)
                                                                                                    	at androidx.compose.ui.node.NodeCoordinator$drawBlock$1$1.invoke(NodeCoordinator.kt:468)
                                                                                                    	at androidx.compose.runtime.snapshots.Snapshot$Companion.observe(Snapshot.kt:503)
                                                                                                    	at androidx.compose.runtime.snapshots.SnapshotStateObserver$ObservedScopeMap.observe(SnapshotStateObserver.kt:502)
                                                                                                    	at androidx.compose.runtime.snapshots.SnapshotStateObserver.observeReads(SnapshotStateObserver.kt:258)
                                                                                                    	at androidx.compose.ui.node.OwnerSnapshotObserver.observeReads$ui_release(OwnerSnapshotObserver.kt:133)
                                                                                                    	at androidx.compose.ui.node.NodeCoordinator$drawBlock$1.invoke(NodeCoordinator.kt:468)
                                                                                                    	at androidx.compose.ui.node.NodeCoordinator$drawBlock$1.invoke(NodeCoordinator.kt:466)
                                                                                                    	at androidx.compose.ui.platform.GraphicsLayerOwnerLayer.drawLayer(GraphicsLayerOwnerLayer.android.kt:271)
                                                                                                    	at androidx.compose.ui.node.NodeCoordinator.draw(NodeCoordinator.kt:434)
                                                                                                    	at androidx.compose.ui.node.LayoutModifierNodeCoordinator.performDraw(LayoutModifierNodeCoordinator.kt:280)
                                                                                                    	at androidx.compose.ui.node.NodeCoordinator.drawContainedDrawModifiers(NodeCoordinator.kt:447)
                                                                                                    	at androidx.compose.ui.node.NodeCoordinator.draw(NodeCoordinator.kt:439)
                                                                                                    	at androidx.compose.ui.node.LayoutNode.draw$ui_release(LayoutNode.kt:1000)
                                                                                                    	at androidx.compose.ui.node.InnerNodeCoordinator.performDraw(InnerNodeCoordinator.kt:196)
                                                                                                    	at androidx.compose.ui.node.NodeCoordinator.drawContainedDrawModifiers(NodeCoordinator.kt:447)
                                                                                                    	at androidx.compose.ui.node.NodeCoordinator.draw(NodeCoordinator.kt:439)
                                                                                                    	at androidx.compose.ui.node.LayoutModifierNodeCoordinator.performDraw(LayoutModifierNodeCoordinator.kt:280)
                                                                                                    	at androidx.compose.ui.node.NodeCoordinator.drawContainedDrawModifiers(NodeCoordinator.kt:447)
                                                                                                    	at androidx.compose.ui.node.NodeCoordinator.draw(NodeCoordinator.kt:439)
                                                                                                    	at androidx.compose.ui.node.LayoutModifierNodeCoordinator.performDraw(LayoutModifierNodeCoordinator.kt:280)
                                                                                                    	at androidx.compose.ui.node.NodeCoordinator.drawContainedDrawModifiers(NodeCoordinator.kt:447)
                                                                                                    	at androidx.compose.ui.node.NodeCoordinator.draw(NodeCoordinator.kt:439)
                                                                                                    	at androidx.compose.ui.node.LayoutNode.draw$ui_release(LayoutNode.kt:1000)
                                                                                                    	at androidx.compose.ui.node.InnerNodeCoordinator.performDraw(InnerNodeCoordinator.kt:196)
                                                                                                    	at androidx.compose.ui.node.NodeCoordinator.drawContainedDrawModifiers(NodeCoordinator.kt:447)
                                                                                                    	at androidx.compose.ui.node.NodeCoordinator.draw(NodeCoordinator.kt:439)
                                                                                                    	at androidx.compose.ui.node.LayoutModifierNodeCoordinator.performDraw(LayoutModifierNodeCoordinator.kt:280)
                                                                                                    	at androidx.compose.ui.node.NodeCoordinator.drawContainedDrawModifiers(NodeCoordinator.kt:447)
                                                                                                    	at androidx.compose.ui.node.NodeCoordinator.draw(NodeCoordinator.kt:439)
                                                                                                    	at androidx.compose.ui.node.LayoutModifierNodeCoordinator.performDraw(LayoutModifierNodeCoordinator.kt:280)
                                                                                                    	at androidx.compose.ui.node.NodeCoordinator.drawContainedDrawModifiers(NodeCoordinator.kt:447)


I am using the exact compose setup in my build.gradle just like in the sample app
 

    def composeBom = platform("androidx.compose:compose-bom:2024.10.01")
    implementation composeBom
    implementation "androidx.compose.ui:ui"
    implementation "androidx.compose.material3:material3"
    implementation "androidx.compose.ui:ui-tooling-preview"
    debugImplementation "androidx.compose.ui:ui-tooling"

 

​@michael_leap as this seems to be urgent issue I suggest going through the official Intercom support (chat) and stating how urgent this is for you. 

This is a very complex problem. you need official Intercom support. Contact them.

Have You got any solution for the above problem ?. iam facing similar issue ​@michael_leap 

Hi all!

This issue should have been fixed in the new versions of the Android SDK.

Could you update and see if the issue persists?

That sounds frustrating! 😬 Crashes like that can really break the user experience. Since the issue started after upgrading to v15.11.2, it might be related to a regression in that version. A good first step would be to check the crash logs (Logcat) for any specific error messages, often they’ll point to what’s causing the crash (e.g., a missing dependency or null reference).

Some developers have reported rolling back to v15.10.0 as a temporary fix while waiting for Intercom to release a patch. You could also try a clean build (invalidate caches and rebuild) and ensure all related dependencies are updated to compatible versions. For additional tips and solutions from apps and servers that handle updates smoothly, you can visit here.

If the issue persists, opening a ticket with Intercom support and sharing your logs usually helps speed up a fix. Hopefully they’ll release a stable hotfix soon!

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