Hello,
I faced with unexpected experience when I cannot to capture video in Intercom messenger using iOS SDK since 17.2.0. Could you please help me to resolve this issue?
My steps:
- Update iOS SDK to 18.2.0.
- Run the app, check that there is Intercom’s warning “Add NSMicrophoneUsageDescription...” in Xcode console.
- Add NSMicrophoneUsageDescription to Info.plist according to Installation guide, step 2.
- Run the app again, check the message is not printed.
- Open Intercom messenger, start a new conversation.
- Press a green plus icon. It opens an action sheet, choose Camera.
- The app asks only for camera permission, not microphone. Allow camera usage.
- Camera opens → only photo capturing is available, not video.
- Change SDK version to 17.1.2.
- Run the app, repeat step 5, press a grey camera icon.
- The app asks for microphone permission. Allow it.
- Camera opens. → Both options, Photo and Video, are available for choosing.
- Update SDK to 17.2.0, repeat steps 5-7. → Again, only photo capturing is available.
I tried also re-install the app, it didn’t help.
Is it possible that this behaviour is associated with the newly designed composer for the messenger that was mentioned in Release notes?
Given the nature of this query and that we’ll likely need some further details here, I’m going to pass this over to the support team to take further action on this issue for you. We’ll be in touch over the Messenger & will relay updates of this issue here 