Expo 50 With Official Plugin Realtime Chat Not Working

Hi there,

I've just installed the latest version of the Expo plugin (6.8.1). Everything is mostly working, but there are some issues. I've noticed problems with push notifications, and I'm unsure if they are related to the following:

1. We're unable to retrieve the unread message count correctly. The listener isn't working, and even when the app is open, new messages aren't being fetched.
2. In chat, replies from an "agent" aren't showing up in real-time. To see new messages, we have to close and reopen the conversation, which disrupts the chat experience.

Any advice on these issues would be appreciated.

Thank you

Be the first to reply!

Update on this. On Android the realtime chat is working but not on iOS.

Hey there @Axel !

Have you reached out to the community who built that Expo plugin? That would probably be your best bet for support if you haven’t done that yet!

@Jacob Cox you guys built the plugin: https://github.com/intercom/intercom-react-native?tab=readme-ov-file#expo that is why I am reaching out here as you have issues disabled in github.

Hey there @Axel !

My apologies for the confusion! I didn’t realize you were talking about our React-Native SDK. I do see that you chatted with my teammate, Aparna, and that things seemed to be working as expected in production.

Glad to hear you were able to get that resolved!

Hi @Jacob Cox, @Axel,

Could not figure out the resolution from this post. Where should I be looking? Thanks.

@Rolf did you find a solution for this problem? cc @Jacob Cox @Axel

@glenngijsberts There’s been a lot of updates to the Intercom React Native Library for Expo since this post. I think the problem has been fixed in more recent versions.

@Rolf hmm thanks for the reply! I’ve been using the most recent versions of Expo and the Intercom package, but still have this issue :/ Thanks anyway.

Having this issue with intercom-react-native 7.2.1 using Expo.

Push notifications enabled but no in-app updates with chat unless opening the launcher.
Any ideas @Jacob Cox ?

Any updates to this? Real time updates aren’t working with intercom-react-native 8.0.0 and Expo 51

Hi @Tim Tan, It’s Mat from the Support Engineering Team 😀

Are you still experiencing this issue with the latest Intercom SDK?

Any updates to this? Real time updates aren’t working on ios with intercom-react-native 8.3.0 and Expo 52

@idi lal
If you are referring to the Push Notifications - they are not currently supported with the Expo plugin.

Join the Intercom Community 🎉

Intercom Customers and Employees

Login to the community

Intercom Customers and Employees

Scanning file for viruses.

This file cannot be downloaded