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2892 Topics
A
AnyaConnector
asked in Workflows
Can you add tags to reply buttons in a custom bot?

Hi team,We're using a custom bot to understand more about the type of content our clients would like to receive. We'd like to be able to assign tags to users based on which reply buttons they select (there are a series of 3 paths), is this possible?

2
A
3 years ago
N
NatalyaNew Participant
asked in Conversations
How can we efficiently filter out automated response emails?

We have filtered them out in spam but they are still getting through the filter to the inbox

1
R
Top Expert
3 years ago
U
User976New Participant
asked in Conversations
How can I create a user conversation for a website event?

Hi, How do a initiate a conversation from the users whenever they do certain action on our website so that our team will be notified and then follow up with them. For example, we have a assignment upload form on our website, where we would like to initiate a conversation at Intercom when the users uploaded their assignment, so that our team will be notified and resume their conversation with the users as they are reviewing their assignment. I tried to look for Javascript SDK to create conversation programatically so that I can trigger it after the users uploaded their assignment, but no luck.  Appreciate any thoughts and ideas to implement this. Thanks!

9
R
Top Expert
3 years ago
U
User934New Participant
asked in Conversations
Do team inboxes have associated email addresses?

Do teams have emails teamname@companyname.intercom-mail.com? 

1
Eric Fitz
3 years ago
M
MktActive User
asked in Messages & Series
How to show a post to all visitors that are not logged in?

Hello! I'm creating a series to send a promotional campaign. I send specific emails to users based on different factors but I'd also like to show a post "popup" to all visitors that aren't logged in.  Is there a way of achieving that? Thanks!

3
Kevin Bendixen
Top Expert
3 years ago
I
IntercomCustomerActive User
asked in Conversations
Who's looking at a conversation

Is there a way to view if someone else on the team is actively looking at the conversation? Other ticket/chat systems you can usually see someones profile picture icon somewhere to signify that someone is also viewing the same conversation. I know that a chat bubble shows up but that also doesnt tell you who is responding or show you what they're writing.

1
Eric Fitz
3 years ago
E
Ellen S11Active User
asked in Messages & Series
What are best practices for handling Lead/User automated out-of-office replies to emails?

We just launched a new feature and as part of our Series, we included an email. The replies were sent to our 1st Level Support team because any inquiries about the feature would go to them.  There were very few questions about the feature because it is pretty intuitive. (yay!) Unfortunately, they got hundreds of automated replies from our users who had their own out-of-office settings turned on. (booo!) Is there a better way to do this? As our user base continues to grow, the volume of out-of-office replies will increase.

2
E
3 years ago
U
User892Active User
asked in Product Tours
Is there a way to darken the background of the product tours? Our entire product design is in dark mode, so bright white product tour posts are a bit jarring.

Is there a way to darken the background of the product tours? Our entire product design is in dark mode, so bright white product tour posts are a bit jarring.

4
Eric Fitz
3 years ago
I
IntercomCustomerActive User
asked in Article Help Center
Article Searching Doesn't Work

For some reason the guy I'm speaking to in support believes this to be a "feature request'   So here is my question/issue/feature request. If I type in words of an article, nothing comes in: If I type in the entire title of the article (as if I can remember every articles exact title), then it finds it.So my request is that intercom make the search work normally.

11
I
3 years ago
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User441New Participant
posted in Conversations
I'm looking to drill into individual Support Rep reports in Intercom; specifically the time they spend in Intercom; time they assigned their first conversation, how many conversations they're handling per hour etc.

I know improvements have been made to reports but they still seem very basic, unless I'm missing something? Thanks

2
I
3 years ago
Milan
Top Expert
MilanTop Expert
asked in Messenger
Can Intercom work with Right-to-Left Arabic languages?

Hey guys, looking on to setup Intercom messenger to work with Arabic Right-to-Left languages. I thought I've seen it once but can not find any evidence now that it can work. Have anyone had any success with it or has any idea how to force it to do the RTL?

2
Milan
Top Expert
3 years ago
P
PiaConnector
asked in Workflows
How to set up a button bot for mobile browsing only?

Hi! I have a different layout of the website when browsing with desktop or mobile. I would like to use a button bot in mobile browsing. Am I able to do that? The same button doesn´t exist in the desktop version if that makes any difference 🙂 ​The situation is that the messenger won´t fit in the mobile layout and I should be able to hide the messenger when browsing with mobile and instead I would like to use button bot. Can anyone help?

1
Eric Fitz
3 years ago
P
Parth S11New Participant
asked in Workflows
[Android] Is it possible to launch a custom bot directly from a button ?

Hi, I wish to have a user interact with a specific intercom bot directly by clicking on a button. Is that possible? I am aware that we can launch Intercom from a custom button using ```Intercom.client().displayMessenger();``` This opens up the default messenger window based on the conditions mentioned in the docs (https://developers.intercom.com/installing-intercom/docs/android-configuration#section-create-a-custom-launcher  However, I wish to always open up a single custom bot whenever the user clicks on the button regardless of any other conditions.  Is that possible ?

2
K
3 years ago
E
ErneConnector
asked in Workflows
What are some phrasing suggestions for the resolution bot to ask, in order to encourage people to phrase their question in a succinct manner?

When incorporating the resolution bot into a custom bot, what's the question you ask in order to most optimally trigger the resolution bot answers? Any philosophies here? :)

2
E
3 years ago
Kevin Bendixen
Top Expert
Kevin BendixenTop Expert
asked in Workflows
What's your experience with the new looping feature?

I tried it yesterday because on paper it sounded really great. However, in our daily business, it made things more uncomfortable. Every chat in the Inbox just says "Talk to a person" (so you can't get an overview about open topics from customers).Does anybody use the new feature with an actual customer service team? It's probably a great addition for teams that are not doing live chat.

1
W
3 years ago
N
Nir BNew Participant
asked in Messenger
Hide Messenger on URL

I'm looking to hide the button to launch the messenger/operator on certain pages, by URL.Is there any way to achieve this?

4
N
3 years ago
L
LujoNew Participant
asked in Messenger
Can I know if user has tapped the send button in the messenger?

Hi, I have integrated intercom in my iOS app. Is it possible to know if user has tapped the send button? PFA Regards,Zahoor

4
L
3 years ago
L
LujoNew Participant
asked in Workflows
Can I show different notice message in the messenger for different kind of request?

Hi, We are using intercom on our iOS application and giving services to our customers like "Travel booking", "Dining table booking". When our customer want to contact us, before starting the chat we want to show a notice message to the users e.g if user want to book a dining table then we want to show a message like "Please provide restaurant name, number of guests and date time". And if user want to book a travel ticket then we want to show different notice e.g. "Please provide departing airport, datetime, Arriving airport, date and time" etc etc. If showing such notice at the top of the chat is not possible is it possible to ask these questions in a text field depending on the request type e.g. if dining request then showing different fields and if ticket request then different textfields/drop downs? Regards

3
L
3 years ago
U
User358Connector
asked in Messages & Series
Node to send an email to a specific address or to create a Trello card :)

Hi everyone, I have several onboarding series where each one tries to onboard a user in something. All series ends the same way: if the user hit the series goal -> tag ONBOARDED_Xelse -> tag NOT_ONBOARDED_X and send an email asking for feedback. This works really good, but I need something else :) If the customer doesn't reply the feedback email in a couple of days, I want to tell my CS team to contact her/him. The ideal would be to have a series node to create a Trello card, but I'm ok if I can send an email to cs@... with basic info, ie "Contact {name} of {company} that wasn't onboarded in X". I couldn't find a way to do this, is this possible? Thanks!

2
U
3 years ago
E
EileenActive User
asked in Contacts & Companies
How to "mass tag" users in Intercom?

I have a list of users in a spreadsheet that I'd like to all have tagged in intercom with a specific tag. Is there a way to do this?

6
E
3 years ago
S
Sanjeev NNew Participant
asked in Product Tours
What's the vision for product tours?

HI! I was evaluating other digital adoption platforms and I already like the direction Intercom is taking. I want to understand what's in store so that I can be confident that I made a decision for the long term.  What's planned for product tours? For example, are things like Tooltips and Checklists in plan?

8
Z
3 years ago
E
Ellen S11Active User
asked in Messages & Series
How do you preview a post?

I've set up a Series that includes a Post with an embedded video clip. I would like to see how it will all look when it's live, but I can't find a way to preview a post.  When I see it in the builder, the video clip does not consistently play. and when it does play, I don't hear sound even if I click.

2
E
3 years ago
I
IntercomCustomerActive User
asked in Conversations
Searching Conversations

Is there a way to search "full text" through the conversations? For example if I am looking for any conversations that include the word "circle" or something. I do not see much search options unless you explicitly tag something.

3
Kevin Bendixen
Top Expert
3 years ago
J
Jessica W11Active User
asked in Messages & Series
Is it possible to trigger a Series by recent page views? I can see the data in a user profile but not in the rules.

Is it possible to trigger a Series by recent page views? I can see the data in a user profile but not in the rules.

15
Eric Fitz
3 years ago
J
Joe D12Active User
asked in Messages & Series
Is there a way to manually sort your different Series flows?

We have around 25 different Series so it would be really nice to be able to group them together in the main Series overview page. i.e.Onboarding Series xOnboarding Series yOnboarding Series z Trial Expired Series xOnboarding Series yOnboarding Series z I can't see there's a way to do this, or am i missing something?

5
R
Top Expert
3 years ago
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