Product Area

2824 Topics

L
Leonard SNew Participant
asked in Messages & Series

Verify the e-mail address of a new subscriber

Hey, we are currently considering to implement all our automated emails in Intercom. Among others, there are for example emails to our new subscribers, that vary in their links, like an e-mail verification or sent login-data. How can I implement that into a Intercom series? All the best,Leo

6
Eric Fitz
3 years ago
S
Simon H11Connector
asked in Contacts & Companies

Are multiple leads/users with the same email de-duped on sending an email campaign?

If multiple leads/users have the same email address, and all these are enrolled in a Series/Email campaign, will the email be sent to that email address multiple times? eg. separate leads/contacts below would receive the email 3 times?Lead A - joe@bloggs.comLead B - joe@bloggs.comUser C - joe@bloggs.com

6
S
3 years ago
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User682Active User
asked in Messenger

Is there a way to schedule an answer?

Sometimes is better to have an answer scheduled to be sent in a specific time & day.I know I could just snooze the conversation to reply it latter, but if I could answer now and schedule to be sent in another time this would be great...

3
U
3 years ago
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Rachel H12New Participant
asked in Article Help Center

How do I view filtered articles?

I have filtered articles to specific users (me being one) to test this functionality however they aren't showing in our knowledge base when I search for them? Any ideas why not?

1
R
Top Expert
3 years ago
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User407Connector
asked in Messages & Series

How can I prevent people from replying to outbound Chat messages?

I want to prevent people from replying to outbound messages.I want all of them to use bots, but I'm getting irrelevant questions in reply to outbound messages. Is there any way to stop them from sending me direct messages?

3
Eric Fitz
3 years ago
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Molly M11New Participant
asked in Article Help Center

Can I include header links in my Help Center?

Is there a way to link the heads included in a Help section article? I want to include a table of contents with links to make it easier for a user to jump down if needed.

3
Eric Fitz
3 years ago
M
MishaActive User
asked in Contacts & Companies

Search by Date field return wrong items (e.g. contacts/search by "created_at")

Hello, looks like there is a bug in Search API. I've created a few contacts today and one of them have "created_at" equal to 1602494086.But when I try to search like this:  ```"query": { "field": "created_at", "operator": ">", "value": 1602494080}``` it returns nothing. According to docs (search-for-contacts) value from query will be interpreted as start of the day so it's still a valid query and should return this contact. What's strange: when I use operator "=" in query it return multiple items including the requested one, e.g. : { "field": "created_at", "operator": "=", "value": 1602494080} So, looks like there is a problem in operator logic Thanks in advance for any help! Attaching few screenshots from the postman:

10
V
3 years ago
W
Wendy KNew Participant
asked in Messenger

We received a chat today advising PASSWORD EXPIRING TODAY 1/11/21.

here is a screenshot of the chat. we have not received this before. what is this and why are we receiving this? Been on the platform for 3.5 years and never received this message before.

2
Eric Fitz
3 years ago
B
BreannaNew Participant
asked in Product Tours

How can I share product tours in articles if the product tour has a variable?

I'm trying to link product tours in an article, but because the domain portion of the site is a variable, it isn't translating.  From within the product tour settings:Copied into an article:{{custom_data.domain}}/pages/settings?product_tour_id=171721 Linking tours works everywhere else within Intercom, just not in the articles. Am I missing something, or is this just not possible as of now?

2
R
Top Expert
3 years ago
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Garima KNew Participant
asked in Messenger

Messenger > Salesforce {salesforce_lead_source}} Field - Where can I edit it?

I've been able to been able to edit Lead Source in Operator/Custom Bots, but can't find anywhere to edit this in Messenger. New Salesforce Leads from Messenger are all showing as Intercom - would like to change that.

2
Eric Fitz
3 years ago
H
Hannah W12New Participant
asked in Conversations

Can I set custom keyboard shortcuts in the Inbox?

Is it possible to send messages by just hitting enter, rather than ctrl + enter. I would rather be able to just send a message without holding two buttons, by just pressing enter. Then, if I need to add a new line, I will just press ctrl + enter to do so

1
R
Top Expert
3 years ago
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NancyNew Participant
asked in Contacts & Companies

Is it possible to show a customer's screen resolution as a user attribute?

Happy New Year everyone! You know how you can see what Browser and even what Browser version a user is using.. Is it possible to see their screen resolution? Now that everyone is using laptops when WFH, our app has issues showing correctly for users..

1
R
Top Expert
3 years ago
U
User572New Participant
asked in Workflows

Can we have custom bots (from a button) added to a Series?

On Series there only seems to be the option to add a normal custom bot. If it's created and I try and import it into the series, I can't find it in the search

1
R
Top Expert
3 years ago
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User530New Participant
asked in Workflows

Can't preview custom bot.

There are no error messages, the button is disabled. Any idea how to fix? I asked already in support chat but the reply may take a lot of time. 

2
U
3 years ago
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SureshNew Participant
asked in Contacts & Companies

Are archived users counted in Billing?

Even after archiving all our inactive users from Intercom Contacts, I still see those users counted under the billing. Can someone shed light on this, please? Thanks!

3
Eric Fitz
3 years ago
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User31New Participant
asked in Product Tours

How to make sure a user doesn't see more than one or two tours?

We're currently using product tours to inform logged in users about new features we've added. If a user hasn't logged in for a while, there's a chance there will be too many tours popping up and the tours might become annoying. I was thinking of adding the "Last contacted less than a day ago" but not sure if that also updates if a users sees a tour. So, for example, a user logs in, sees a tour, the "Last contacted less than a day ago" is updated, so they won't see the 2nd tour because they were contacted earlier that day. If they log in later that week, then they'll see the 2nd tour. I'm open for suggestions if there's another way to do this!

3
U
3 years ago
D
dave lNew Participant
asked in Messages & Series

Can I create multiple Series flows within a Series?

Can I, or should I create multiple series under one series? ie. I am using a series to introduce key features for first-time users. at the same time I want to a campaign reminding about the trial limitations and sign up. Can i do it under same series?

2
D
3 years ago
U
User570New Participant
asked in Workflows

Is it possible to automatically assign a lead to a team member from a custom bot based on the country?

Is it possible to automatically assign a lead to a team member from a custom bot based on the country?

2
Eric Fitz
3 years ago
U
User407Connector
posted in Contacts & Companies

Why can't I add certain tags to my users?

Why can't some people be user-tagged? I can't tag some people with tags that I could tag other people with, and I can't search for tags.

1
R
Top Expert
3 years ago
T
Tal CNew Participant
asked in Messages & Series

How to setup automated emails that will be triggered on a specific time once a week and will be sent only to new signed up users who registered on certain days?

Hi all,  I'm interested to send an automated email on a weekly basis to new users as follow:On Monday at 13:00 I want to send an email to all new users who signed up since Thursday. On Tuesday I want to send an automated email at 14:00 to all new users who signed up since Monday.On Thursday at 14:00, I want to send an automated email to all new users who signed up since Tuesday. At the moment, I tried to create the automated email that should be sent on Monday, I managed to select the email triggered time to Monday at 13:00, but I didn't find a rule to create a segment of signed by specific days or time, only dates or days. I though maybe if I'll trigger the first email on Monday and I'll choose 4 days backwards it may work, but I'm not sure it will work as planned.  Your thoughts?

3
R
Top Expert
3 years ago
L
Larry MNew Participant
posted in Contacts & Companies

Hi, I'm Larry with Skills Institute, we just set up Intercom for our launch in January 2021 of our mobile application.

Hi, I'm Larry with Skills Institute, we just set up Intercom for our launch in January 2021 of our mobile application. We need some help with customer data importing and mapping.

2
Eric Fitz
3 years ago
G
Geoffrey M11New Participant
asked in Messenger

How can I combine Kajabi with Zapier to tag contacts?

Hey all!  I am using Kajabi to identify logged in / logged out users. That is about it.  However, i want to tag them as they come in and this needs to be done on Zapier but I cannot get it to work properly.  Can someone possibly help?

7
G
3 years ago
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User556New Participant
posted in Workflows

How to export datas from bot ?

How to export datas from bot ?

2
U
3 years ago
D
David P11New Participant
posted in Conversations

Do Rules based on message content work correctly with Arabic characters?

i have set up multiple rules and i notice that sometimes they are not triggering, i believe the issue is if there are special arabic characters in the email. anybody else encountered this issue? potential workarounds?

3
R
Top Expert
3 years ago
J
Jazmin JConnector
asked in Conversations

Is it possible to send "notes" to a team" Im trying to send notes to a group of collaborators but I am not sure if it is possible. Thanks!

Is it possible to send "notes" to a team" Im trying to send notes to a group of collaborators but I am not sure if it is possible. Thanks!

4
R
Top Expert
3 years ago
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