I was discussing with my colleague whether it would be better to make the Intercom bubble always visible or have it pop up on-click only? My arguments for having it always visible:People expect to have a live chat functionality and it is the default locationHaving it there would increase the number of conversations His arguments against having it there:Takes up screen space(some elements or content might be hidden behind the button)Users can easily find the support button elsewhere What are your thoughts on this?

IMHO: Always show the bubble, if the designers know there is a bubble in the bottom right corner they can consider that while designing, so that shouldn't be a problem. Having a live chat functionality is a lot about convenience. If the user has to click through a menu, etc., to find the chat, you're doing yourself a disservice.

My two cents: Having the intercom bubble isn't only about incoming support - it also notifies the customer of the outbound information and responses you send. For the incoming - It always sits there as a reminder that help is only a click away.

Chat bubble visible vs not visible?

Chat bubble visible vs not visible? | Community

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