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Product Tours

Show your customers the way to success with Intercom's interactive Product Tours

  • 244 Topics
  • 646 Replies
244 Topics
J
JeannNew Participant
asked in Product Tours
Product tour not detecting the data-intercom-target key

For some reason the Product Tour build is not recognizing the data-intercom-target key in the right place, as you can see the pink line on the top left corner of the screen shot. Any ideas? I added the key in other places and works fine, I have the problem only when adding the key to the items inside the menu, on the left side, where the background color is black. 

1123
Milan
Expert User ✨
2 years ago
I
ImaNew Participant
asked in Product Tours
why is my product tour showing as inactive???

51
Kevin Bendixen
Top Expert ✨
2 years ago
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Jay K12New Participant
asked in Product Tours
How to allow a drop-down selection within a Product Tour?

I'm trying to walk users through a fairly simple process and am getting stuck with a drop-down selection that is required. Is there a way to either use an equivalent to the complete text field option or at least provide users the space to completing prior to moving on.

3015
L
2 years ago
L
Lee RNew Participant
asked in Product Tours
Why does my tour not show in my website?

I created a tour to link from a feature announcement post. The post will send. However, when I use the "use tour everywhere" link for the tour, it takes me to the correct page, but I don't see the tour. However, the tour in Intercom will count the view. Settings Are: Show your tour automatically: Turned OffUse your tour everywhere: on and there's a copy-able link. (I've triple checked the URL - copied from the website as well as copied it from the Post that works) Frequency and scheduling:Send once, first time the person matches the rulesStart sending immediately Never stop sending Any day, any timeI checked to ensure the settings were the same as another "linked tour" (that works) that we've used in the past. 

1312
L
2 years ago
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Nik PNew Participant
asked in Product Tours
When I set up a pointer and choose "click on an element" with dynamically created links in my app (kinda like individual emails in a gmail), I can set it all up, but when I re-open my tour I'm told Intercom can't find the element. Advice?

It seems like the Tour code from Intercom loads before my page So, when the pointer looks for the element to point to, it's not there yet.  This can't be a unique situation. Every SaaS has dynamic content.  Please help? :-)

1481
Daniel M15
Employee
2 years ago
N
Nathan W13New Participant
asked in Product Tours
Can you create multiple product tours? Then show different product tours based on audience segmentation?

My company offers a free, ungated product demo tour. I'd like to show a different product tour for different audiences. For example, strategic partnerships that enter our demo through a unique landing page would see a customized version of a tour.

261
Kevin Bendixen
Top Expert ✨
2 years ago
C
Colin L12New Participant
asked in Product Tours
Trying to expand a youtube video in a pointer returns a 'full screen not available' message. How do I expand it?

I have a pointer, highlighting one of our products. In the pointer, I give a quick two sentence description and have a demo youtube video embedded. When I view it, it only shows in the little thumbnail. Clicking full screen comes back with a 'full screen not available' message. How do I get it to show larger?

451
P
Employee
2 years ago
U
User1933New Participant
asked in Product Tours
The tour builder overlays an area I need to click during a tour (even when minimised), can I reposition the tour builder so that I can click on the element I need to? Thanks!

The tour builder overlays an area I need to click during a tour (even when minimised), can I reposition the tour builder so that I can click on the element I need to? Thanks!

122
U
2 years ago
I
ImaNew Participant
asked in Product Tours
what do each of these rules mean after receiving the tour? especially 'have viewed tour'

what is the difference between 'have viewed tour' and 'has completed tour'also, is it possible that someone who has completed a tour has also encountered failure with a tour step

181
Oseas
Employee
2 years ago
U
User1904New Participant
asked in Product Tours
Is the tooltip feature available for apps?

Is the tooltip feature available for apps?

191
Shauna
Intercom Team
2 years ago
J
Jon A12Connector
asked in Product Tours
How to create new product tour goals?

The list of goals don't meet my needs for my Product Tour, how can i add new goals to the list?

61
Shauna
Intercom Team
2 years ago
C
Colin L12New Participant
asked in Product Tours
I would like the user to check several appropriate check boxes across several different elements.

The pointer will not let me select the whole page allowing the user to have free reign of what to select. The pointer comes up and I cannot select anything past it.

181
Daniel M15
Employee
2 years ago
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User2448New Participant
asked in Product Tours
Product tour didn't automatically launch unless refresh

Hi, I have a web app that upon user sign up, I am expecting product tour to launch.However, upon sign up, a browser refresh is needed to trigger the product tour. It's a Next JS app and when I received sign up user data, I have called Intercom('update', userData)upon user sign up but I am not able to trigger the product tour unless doing a browser refresh. I have suspected it's because of throttling, but I have confirmed I was making less than 30 update calls in the flow so it shouldn't be throttling issue.https://developers.intercom.com/installing-intercom/docs/intercom-javascript#intercomupdate/p> Can you please help?

1261
Racheal
Intercom Team
2 years ago
M
Michael H15New Participant
asked in Product Tours
Click on element does not advance tour

I know the selector is correct because its highlighted in the tour. Then when I click on it it stays on that step and does not advance. The next step is a post so its not related to the selector on that step. Any ideas?

221
Racheal
Intercom Team
2 years ago
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Lauren SNew Participant
asked in Product Tours
What is the best way to develop automated onboarding for our users?

I am looking to use the bot and our online articles to develop a workflow triggered when a new user logs in or a user who hasn't completed the articles logs back in. I'm relatively new to Intercom. Is there a guide to assist me with this?I'm also open to other ways of doing it so I welcome comments if you have suggestions!

441
Racheal
Intercom Team
2 years ago
TJ B12
TJ B12Active User
asked in Product Tours
Is there an easy way to build a categorized list of Product Tours that can be presented to customers in an App in Messenger?

Would be great to be able to build a few 'sets' of product tours, i.e., one set geared to each different 'user type', or 'skill level' etc, and present the grouped product tours in an App based on criteria. Is there any way to do this without custom code?

152
TJ B12
2 years ago
J
Jessica W12New Participant
asked in Product Tours
Is there a limitation on how many Product Tours can be created and/or set Live?

Our company uses Intercom for Marketing, Sales, and Support. I am wanting to create some product tours for internal training purposes but don't want to risk going over a limit if there is one.

562
J
2 years ago
I
ImaNew Participant
asked in Product Tours
what is considered as “when user encounter failure” in a tour.

i’m creating series which has a path where user completes tour then a custom bot comes up. however, if the user cancels the tour, I want the bot to still come up after they cancel. i don’t see a rule that caters to this. is this simply 'when user viewed tour'?

432
I
2 years ago
M
Marie P11Connector
asked in Product Tours
How can I do to make that my product tour follow me in 2 different websites ?

Hi I need to do a product starting on a website A and during the tour I have to do the user clic on an item that show you a feature in an other wbesite B (websites A & B have two different urls). I did mention "navigate somewhere" to set up all my pointer, but when I test it on preview when I click on the item to show the new website it reload itself to and stay on the first website and the product tour closes.

1027
C
2 years ago
A
Andrew H12New Participant
asked in Product Tours
Is it possible to fire a JS event when the product tour has been completed?

We are adding a new product tour and want to show a custom Complete modal view (our app would be responsible for the code of the modals ) when the tour has been completed with some CTA buttons inside it. Is this possible?

511
Racheal
Intercom Team
2 years ago
N
Neil S11New Participant
asked in Product Tours
I've set up a PT but all the pointer boxes are not aligning to the elements.

Hi, I've set up a PT but all the pointer boxes are not aligning to the elements. Even if i narrow or widen the css selector fields. It always sits below the element.  Any ideas on why this would be happening? Thanks

111
A
Employee
2 years ago
I
ImaNew Participant
asked in Product Tours
I want to create a tour across multiple pages. i read your article which explains that when i click save step, it automatically takes to the page of clicked element. but I do not see the 'save step' functionality in my tour builder.

281
Brent
Super User ✨
2 years ago
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User1363New Participant
asked in Product Tours
Why does modal window appear before the page is loaded?

I have designed a multi page tour which guides users to different pages within the application to show them important features and what they can do. However, when a user traverses from one page to another page, the modal window (as part of the product) tour appears even before the actual page is loaded. For end users the tour appears as a very wonky experience as a modal window/tooltip appears even before the page is loaded. Any ideas why this may be happening or how this can be resolved?

262
U
2 years ago
N
NoamNew Participant
asked in Product Tours
Is the a way to know when a post is open?

I've tried to use getElementByClassName('intercom-post') but its not good enough selector. Is there an api like Intercom('onShow', f()) for posts (not the messenger)?

1302
N
2 years ago
U
User643Connector
asked in Product Tours
Onboarding checklist integration?

I've been on the lookout for a way to include a checklist of sorts with our new user onboarding. A co-worker shared this from what I believe was Kajabi. It looks like they're Intercom users as well. Anyone know what this app/integration could be?

23925
A
2 years ago
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