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Product Tours

Show your customers the way to success with Intercom's interactive Product Tours

  • 240 Topics
  • 634 Replies
240 Topics
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Bri MilkerNew Participant
asked in Product Tours
User Error in Product Tour

Our team noticed as testing our product tour that on one of the steps if the user clicks the wrong element or step it then messes up all of the following steps and reverts from elements to just having a message pop up in the middle of the screen. Any solution? 

3
Jacob Cox
7 months ago
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Amaan BadruddinNew Participant
asked in Product Tours
Guided Users for Product Tours - Overages

I see that the base plan includes 1,000 guided users using our product tours. But what happens when we exceed 1,000? I can’t seem to find any pricing information around what it looks like at 2,000, 5,000 or 10,000 guided users in a month?

1
E
7 months ago
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Howard ChanNew Participant
posted in Product Tours
Product Tour Does not Loaded on Axure Cloud Server as plugin, but Intercom Messenger do successfully installed

Hi all, I have installed successfully Intercom Messenger as Plugin on Axure Cloud Server workspace.Most of the function from Intercom work perfectly ie: checklist,tasks, messages But just [product tour] does not load , and after I selected the destination pages, nothing happened.I have attached a few error print screen I have found in “developed mode - console”Can any expert can give me a hand please? I have trying to solve this issue with Intercom and Axure both support team for more than a week, but still don’t have clue on solutionI will be much thankful to hear any suggestion. Thank you so much Really appreciated from your help.It does not load, but Intercom Messenger do succesfully installed on the webpage                                                         product tour destinated URL page, but cannot loadup errorI suspest is due to this error, but have no idea on how to fix it 

1
bernice
8 months ago
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ZenoConnorNew Participant
asked in Product Tours
Tours set to Live don't trigger under listed conditions

My organization has Intercom installed in our platform. We’ve attempted a number of different configurations of settings for how the tour would initiate but we can’t get it to run once it’s set live. Example tour: https://app.intercom.com/a/apps/w5ij9e6h/outbound/tour/35642964

1
bernice
8 months ago
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HenryNew Participant
asked in Product Tours
Product Tour Missing CSS Selector Problem

Hi, I’m having a problem setting up a product tour.One of my steps asks users to download our plugin, however, a small set of our users might have already installed it, meaning the “Download Plugin” button won’t exist.Here’s the info I saw in another post:“If the pointer step in a tour is unable to identify the correct element on the page because the CSS selector associated with the tour step and the CSS selector associated with element on your site do not match, the pointer step will instead show as a “post” step.”I’m facing an issue here - this post step that defaults has no option for customers to press Next or Skip.Meaning if the CSS selector isn’t there, there’s no “if” logic for a user to be able to manually move onto the next step.Is there a way to allow users to move onto the next step if the above occurs? 

1
aykut.aydin
8 months ago
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Oleksii LazarenkoNew Participant
asked in Product Tours
Product tour - trigger on hovering elements

Product tour - trigger on hovering elementsIn my application i have expandable elements while hovering. There i have a button which should be clicked after hoveringHow hovering on elements can be implemented in Product Tour? Thanks

2
O
8 months ago
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Kate BrooksNew Participant
asked in Product Tours
The 'insert image' option is not working for product tours

When using the ‘Insert image’ option into the ‘welcome’ product tour step and then selecting an image locally into the step, no image shows, only paragraph blank space. I’m trying to upload images/giffs into the product tour so users can see the interaction I’m highlighting.  Why is not working as it should be and can someone please advise me on a resolution? Thanks!

3
Jacob Cox
8 months ago
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Sulamita IvanovActive User
asked in Product Tours
Trigger tooltip after a flow is completed on the same page

How do I make sure a tooltip only shows up after a user has completed a product tour on the same page? 

5
A
9 months ago
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Mor MeirNew Participant
asked in Product Tours
Using Intercom product tour inside iframe

Is it possible to use product tour inside iframe? If not, can we get the steps using API and implement them as a tour in our iframe? 

1
Jacob Cox
9 months ago
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Anusha HemanthNew Participant
posted in Product Tours
How can I share product tours in checklists (as hyper link) if the product tour has a variable?

I'm trying to provide product tours as a choice in the form of hyperlink within a task of checklists, but because the workspace portion of the site is a variable, it isn't translating. Am I missing something, or is this just not possible as of now?From within the product tour settings:https://cloud.precisely.com/workspace/{{custom_data.workspace|fallback:"0"}}/data-observability/observers/observer-detail/?product_tour_id=423036 

4
S
9 months ago
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Bri MilkerNew Participant
asked in Product Tours
Product Tours Clicking Link

Every time I click on an element in my product tour, this element leads to a new page instead of just letting me add a pointer to the button itself. Any tips to just grab the element and not have it click me through to the next page? Thanks!

1
Eden
10 months ago
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Derk ZomerNew Participant
asked in Product Tours
Cannot use double braces in product tour

I am trying to add double braces into a pointer inside of Product Tours. Unfortunately it appears this may already have been used as an internal method to show personalised data, as when I test the tour the value within the double braces does not show. See the two images below.Is there a way to escape these characters? It’s quite important for the functioning of our application to show to correct way to add variables into your app, and without us being able to use these characters it becomes difficult to effectively showcase how our application work.Product Tour ConfigurationProduct Tour Test  

2
D
10 months ago
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Harold LarrimoreNew Participant
asked in Product Tours
How can I get a product tour to preview?

I am able to use the tools to specify the URL and add tour steps to test the feature, but the preview does not show up. I’ve tried changing the audience, even making it available to everyone (Users, Visitors, and Leads), but the preview still does not display. Is there perhaps a setting on my user profile, a permission or role, that needs to be adjusted?Thanks!

1
Eden
10 months ago
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Emma SpencerNew Participant
asked in Product Tours
Customising triggers

Hi, I’m new to Intercom so apologies if this one is obvious.I would like to trigger a banner or post as a prompt for users who either:Closed a product tour on a page without completing the tour Remain on a page without action for an extended periodEssentially I want to create reminder prompts when it looks like the user is having trouble on a page. Thanks

2
Nathan Sudds
Top Expert
10 months ago
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Lisa CowgillNew Participant
asked in Product Tours
Can I create a test user that can be used to test a product tour?

While testing a product tour in a test environment, I found the most frequently I could send a tour to any user was once a day. Can it be made possible to create a test user, or an audience called ‘Test’ that can be sent a product tour more frequently than once a day?  It makes it very hard to test otherwise, and I have had to create many user accounts to test more than once a day. Or is there a way to do this with the current configuration?

7
S
10 months ago
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Elwin HuangNew Participant
asked in Product Tours
Dynamic URL that are not on the first page of the Product Tour.

I’ve checked the previous asked questions, but can’t find a proper way to do it.While creating a Product tour for multiple pages, how can I add steps that should showing up on after navigating away from the first page(ex: abc.com/home), the URL of the second page is generated dynamically, like this: abc.com/project/1234, 1234 is the project id.Scenario: In my tour I ask user to create a new project and this takes the user to new page. Now on the new page, we have the projectId as the url parameter. So when I create a tour and user clicks on the New Project button, I want to show the following steps when the user navigate to abc.com/project/1234Is there a way that I can input the dynamic URL for the second or even the third page in a tour? 

2
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11 months ago
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Sebastien CoteNew Participant
asked in Product Tours
Inquiry about Non-Profit Discount, Multi-Language and multi Help Center

Hello,We are a small non-profit organization based in Canada with five employees. We have been exploring a client support solution for our multiple events.We have a few questions regarding your services and features. We are curious if your platform offers any discounts or special pricing for non-profit organizations based in Canada. Each of our events requires will need a dedicated Help Center to provide tailored support to our participants and attendees. Could you please confirm if it's possible to add multiple Help Centers under one account? Finally, Canada is a bilingual country, with both French and English being official languages. We will need the capability to publish articles and provide support in both languages. Can your platform accommodate this requirement?

1
Eden
11 months ago
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Sulamita IvanovActive User
asked in Product Tours
Product Tour showing on other pages

Hi, I launched a product tour twice and both times the issues are mostly that it’s appearing on other pages for some users. Is there something I’m missing when setting up the URLs?I’ve attached screenshots of my URL settings and a screenshot of the issues. The only solution I found is to add all the “does no contain” links to keep it from popping up on those pages. Is there another way around this?Thank you in advance,Sulamita 

5
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11 months ago
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Sulamita IvanovActive User
asked in Product Tours
If a user engaged with/completed a tour does it stop showing for them?

I want to make sure a tour stops showing when a user has completed the tour. Is this done manually everyday by tagging everyone who has completed? Would the best option be: “Send every time the person matches the rules”Thank you in advance!Sulamita

2
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11 months ago
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Sulamita IvanovActive User
asked in Product Tours
Product tour only showing after page refresh

Hi, a a product tour I built is only showing after page refresh. I added a “wait 3 seconds” rule to see if there needs to be a delay but that didn’t help. I’ve seen in another question that selecting an element “by text” may be a better option but I’m not seeing that option anywhere. 

2
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1 year ago
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User893New Participant
asked in Product Tours
Can I edit company attributes? I would like to display product tours based on company attibutes

Can I edit company attributes? I would like to display product tours based on company attibutes

4
A
1 year ago
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Sulamita IvanovActive User
asked in Product Tours
Deleting my user info so I can preview live multiple times

Hi, is there a way to preview live without having to duplicate the product tours so many times or creating multiple profiles? For example a way I can find myself as a user and just delete the user info each time so that I can continue testing?

2
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1 year ago
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Sulamita IvanovActive User
asked in Product Tours
Series not going live and how to preview?

I’ve tried using the series but nothing happens when I set it live (only for myself to preview). I tagged the tooltips and product tour then added them to the series. I’ve also tried setting the tooltips and product tour live then setting the series live but I can’t tell if that worked just because I set them live individually.  

5
S
1 year ago
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Lucas ArundellNew Participant
asked in Product Tours
Video upload fails on product tours. 

 I’m trying to upload a video in my product tour but it just hangs. The mp4 file is only 54kb. The console shows the below error:  

1
Jennifer K
1 year ago
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Sulamita IvanovActive User
asked in Product Tours
Tooltips not animated when set live

Tooltips appear but they are not animated when they are set live although they are set to be animated and I have triple checked that they are. 

1
Racheal
1 year ago
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