Why Speed Alone Isn’t Enough?
Show your customers the way to success with Intercom's interactive Product Tours
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Hi support,I’m having a problem with my product tour, i design it and i can see it in the preview working fine but when i check it on the site i cannot find anyhting no matter what i do, the tour does not appear !By the way, i’m using an angular application, i installed intercom in my app and i’m calling its service.Inside the app component ngOnInit i call the boot method and i pass my intercom user ID this.intercom.boot({ app_id: this.APP_ID }); On the live production, i can see the messenger and i can interact with my help desk in my intercom account.I’ve created a product tour and it should appear when i login and i set the time for it to appear as “last seen” and i configured everything else but it still does not appear when i login and even when i wait for an amout of time nothing happens.Could someone help me !!!
We are creating product tours for customers with different URLs. We are having an issue where we create the tour in one account, and it is not working for another account.Some of the tours won't even start on another account; some get stuck a couple of steps later. We created all of them the same way and see inconsistencies.Has anyone encountered this, and what solution did you find to the problem?
Hi, I've been using Intercom Messenger on our Angular web app, and it seems to be working perfectly fine so far. However, we decided to also use the new Product Tour feature for new users, since we already have Intercom Messenger, but when I try using the Product Tour builder and entering the address to the prod site (with the Intercom Messenger integrated) it loads the page up but then shows an alert that says "Sorry, we can't load the tools to build Product Tours on your website. Please make sure the Intercom Messenger is installed on the URL you have chosen to build your tour".This is odd because when the page loads I can see the Intercom Messenger icon on the bottom left of the screen. Any help would be much appreciated. Thank you.
Hi, I am working on the design of the Intercom carrousels for our mobile application, my question is that it would be nice to be able to visualise our carrousel on mobile and iPad in the future before clicking on "Live".
HelloWe schedule a product for onboarding 28k users. At the end only 4K saw the product tour, the problem is all the other register on the website but on mobile phone. Product Tour does not work mobile ?Is the only way to reach those people is to create e mobile carroussel ? Bur for me mobile carrousel is for SDK et non responsive website right ? How to handle those people ? Thanks 🎈
Hello, I'm trying to build a product tour like this www.domain.com/path : post "how to" www.domain.com/path/#/step1 : pointer Awww.domain.com/path/#/step2 : pointer Bwww.domain.com/path/#/step3 : pointer Cwww.domain.com/path/#/step4 : post "congrats" where # is a different number each time & where step1 changes name at each step Is is feasible with Intercom? Thanks,Best Hélène
Our app has a lot of dynamically generated identifiers that fill portions of our URLs. These IDs change depending on the user, the project, the company, etc. So what I'm trying to figure out is how I can make this example URL: domain.com/projects/38918-3891-38939/company/492389183 ...work for everyone no matter which project or company they're in. I've seen the concept of wildcarding before in other apps where the above URL would be reflected as: domain.com/projects/*/company/* So that no matter what ID comes in the place of the *, the URL will trigger the action. Any input on this would be fantastic. Thanks!
Is there a way to know how long did it take the user to complete a tour? We want to better understand if the users just click “next next next” to finish with it
Here is what I'm trying to do: Select the box for the pop up optionsSelect an option Here's a video, and I'm not sure why I can't figure this out?
I've integrated a Product Tour link into a banner using Intercom. However, I've encountered an issue where clicking on the Product Tour link causes the page to refresh itself before initiating the tour. Ideally, the tour should start seamlessly since the banner appears on the same page where the tour begins. Is there a method to prevent this page from reloading upon clicking the link? Thanks!
Our team noticed as testing our product tour that on one of the steps if the user clicks the wrong element or step it then messes up all of the following steps and reverts from elements to just having a message pop up in the middle of the screen. Any solution?
I see that the base plan includes 1,000 guided users using our product tours. But what happens when we exceed 1,000? I can’t seem to find any pricing information around what it looks like at 2,000, 5,000 or 10,000 guided users in a month?
Hi all, I have installed successfully Intercom Messenger as Plugin on Axure Cloud Server workspace.Most of the function from Intercom work perfectly ie: checklist,tasks, messages But just [product tour] does not load , and after I selected the destination pages, nothing happened.I have attached a few error print screen I have found in “developed mode - console”Can any expert can give me a hand please? I have trying to solve this issue with Intercom and Axure both support team for more than a week, but still don’t have clue on solutionI will be much thankful to hear any suggestion. Thank you so much Really appreciated from your help.It does not load, but Intercom Messenger do succesfully installed on the webpage product tour destinated URL page, but cannot loadup errorI suspest is due to this error, but have no idea on how to fix it
My organization has Intercom installed in our platform. We’ve attempted a number of different configurations of settings for how the tour would initiate but we can’t get it to run once it’s set live. Example tour: https://app.intercom.com/a/apps/w5ij9e6h/outbound/tour/35642964
Hi, I’m having a problem setting up a product tour.One of my steps asks users to download our plugin, however, a small set of our users might have already installed it, meaning the “Download Plugin” button won’t exist.Here’s the info I saw in another post:“If the pointer step in a tour is unable to identify the correct element on the page because the CSS selector associated with the tour step and the CSS selector associated with element on your site do not match, the pointer step will instead show as a “post” step.”I’m facing an issue here - this post step that defaults has no option for customers to press Next or Skip.Meaning if the CSS selector isn’t there, there’s no “if” logic for a user to be able to manually move onto the next step.Is there a way to allow users to move onto the next step if the above occurs?
Product tour - trigger on hovering elementsIn my application i have expandable elements while hovering. There i have a button which should be clicked after hoveringHow hovering on elements can be implemented in Product Tour? Thanks
When using the ‘Insert image’ option into the ‘welcome’ product tour step and then selecting an image locally into the step, no image shows, only paragraph blank space. I’m trying to upload images/giffs into the product tour so users can see the interaction I’m highlighting. Why is not working as it should be and can someone please advise me on a resolution? Thanks!
How do I make sure a tooltip only shows up after a user has completed a product tour on the same page?
Is it possible to use product tour inside iframe? If not, can we get the steps using API and implement them as a tour in our iframe?
Every time I click on an element in my product tour, this element leads to a new page instead of just letting me add a pointer to the button itself. Any tips to just grab the element and not have it click me through to the next page? Thanks!
I am trying to add double braces into a pointer inside of Product Tours. Unfortunately it appears this may already have been used as an internal method to show personalised data, as when I test the tour the value within the double braces does not show. See the two images below.Is there a way to escape these characters? It’s quite important for the functioning of our application to show to correct way to add variables into your app, and without us being able to use these characters it becomes difficult to effectively showcase how our application work.Product Tour ConfigurationProduct Tour Test
I am able to use the tools to specify the URL and add tour steps to test the feature, but the preview does not show up. I’ve tried changing the audience, even making it available to everyone (Users, Visitors, and Leads), but the preview still does not display. Is there perhaps a setting on my user profile, a permission or role, that needs to be adjusted?Thanks!
Hi, I’m new to Intercom so apologies if this one is obvious.I would like to trigger a banner or post as a prompt for users who either:Closed a product tour on a page without completing the tour Remain on a page without action for an extended periodEssentially I want to create reminder prompts when it looks like the user is having trouble on a page. Thanks
