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Product Tours

Show your customers the way to success with Intercom's interactive Product Tours

  • 245 Topics
  • 656 Replies
245 Topics
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El Hlioui RabiiNew Participant
asked in Product Tours
My designed product tour is not loading

Hi support,I’m having a problem with my product tour, i design it and i can see it in the preview working fine but when i check it on the site i cannot find anyhting no matter what i do, the tour does not appear !By the way, i’m using an angular application, i installed intercom in my app and i’m calling its service.Inside the app component ngOnInit i call the boot method and i pass my intercom user ID    this.intercom.boot({      app_id: this.APP_ID    }); On the live production, i can see the messenger and i can interact with my help desk in my intercom account.I’ve created a product tour and it should appear when i login and i set the time for it to appear as “last seen” and i configured everything else but it still does not appear when i login and even when i wait for an amout of time nothing happens.Could someone help me !!!

911
aykut.aydin
Employee
10 months ago
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Jodi HinkleNew Participant
asked in Product Tours
Tour everywhere issues

We are creating product tours for customers with different URLs. We are having an issue where we create the tour in one account, and it is not working for another account.Some of the tours won't even start on another account; some get stuck a couple of steps later. We created all of them the same way and see inconsistencies.Has anyone encountered this, and what solution did you find to the problem?

503
Jacob Cox
Intercom Team
10 months ago
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AyaanNew Participant
asked in Product Tours
Intercom Product Tour does not load

Hi, I've been using Intercom Messenger on our Angular web app, and it seems to be working perfectly fine so far. However, we decided to also use the new Product Tour feature for new users, since we already have Intercom Messenger, but when I try using the Product Tour builder and entering the address to the prod site (with the Intercom Messenger integrated) it loads the page up but then shows an alert that says "Sorry, we can't load the tools to build Product Tours on your website. Please make sure the Intercom Messenger is installed on the URL you have chosen to build your tour".This is odd because when the page loads I can see the Intercom Messenger icon on the bottom left of the screen. Any help would be much appreciated. Thank you. 

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10 months ago
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JenNew Participant
asked in Product Tours
Can the carousels of your design be visible on mobile or iPad?

Hi, I am working on the design of the Intercom carrousels for our mobile application, my question is that it would be nice to be able to visualise our carrousel on mobile and iPad in the future before clicking on "Live".

241
Jacob Cox
Intercom Team
10 months ago
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Marie P11Connector
asked in Product Tours
Product Tour for website on mobile phone

HelloWe schedule a product for onboarding 28k users. At the end only 4K saw the product tour, the problem is all the other register on the website but on mobile phone. Product Tour does not work mobile ?Is the only way to reach those people is to create e mobile carroussel ? Bur for me mobile carrousel is for SDK et non responsive website right ? How to handle those people ? Thanks 🎈

3618
bernice
Intercom Team
10 months ago
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Hardy HNew Participant
asked in Product Tours
Is it possible to create a Product Tour with 2 changing parameters? (dynamic)

Hello, I'm trying to build a product tour like this www.domain.com/path : post "how to" www.domain.com/path/#/step1 : pointer Awww.domain.com/path/#/step2 : pointer Bwww.domain.com/path/#/step3 : pointer Cwww.domain.com/path/#/step4 : post "congrats" where # is a different number each time & where step1 changes name at each step Is is feasible with Intercom? Thanks,Best Hélène 

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10 months ago
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Justin JActive User
asked in Product Tours
Is it possible to wild card dynamic URLs for product tours?

Our app has a lot of dynamically generated identifiers that fill portions of our URLs. These IDs change depending on the user, the project, the company, etc. So what I'm trying to figure out is how I can make this example URL: domain.com/projects/38918-3891-38939/company/492389183 ...work for everyone no matter which project or company they're in. I've seen the concept of wildcarding before in other apps where the above URL would be reflected as: domain.com/projects/*/company/* So that no matter what ID comes in the place of the *, the URL will trigger the action. Any input on this would be fantastic. Thanks!

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10 months ago
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talfNew Participant
asked in Product Tours
How long does it take for a user to complete a tour?

Is there a way to know how long did it take the user to complete a tour? We want to better understand if the users just click “next next next” to finish with it  

291
bernice
Intercom Team
11 months ago
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User2397New Participant
asked in Product Tours
I can't select the drop-down on a product tour

Here is what I'm trying to do: Select the box for the pop up optionsSelect an option Here's a video, and I'm not sure why I can't figure this out?    

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11 months ago
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Lior Bar-DovNew Participant
asked in Product Tours
Issue with Page Reload on Product Tour Link Click

I've integrated a Product Tour link into a banner using Intercom. However, I've encountered an issue where clicking on the Product Tour link causes the page to refresh itself before initiating the tour. Ideally, the tour should start seamlessly since the banner appears on the same page where the tour begins. Is there a method to prevent this page from reloading upon clicking the link? Thanks!

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11 months ago
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Bri MilkerNew Participant
asked in Product Tours
User Error in Product Tour

Our team noticed as testing our product tour that on one of the steps if the user clicks the wrong element or step it then messes up all of the following steps and reverts from elements to just having a message pop up in the middle of the screen. Any solution? 

433
Jacob Cox
Intercom Team
11 months ago
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Amaan BadruddinNew Participant
asked in Product Tours
Guided Users for Product Tours - Overages

I see that the base plan includes 1,000 guided users using our product tours. But what happens when we exceed 1,000? I can’t seem to find any pricing information around what it looks like at 2,000, 5,000 or 10,000 guided users in a month?

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Intercom Team
11 months ago
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Howard ChanNew Participant
posted in Product Tours
Product Tour Does not Loaded on Axure Cloud Server as plugin, but Intercom Messenger do successfully installed

Hi all, I have installed successfully Intercom Messenger as Plugin on Axure Cloud Server workspace.Most of the function from Intercom work perfectly ie: checklist,tasks, messages But just [product tour] does not load , and after I selected the destination pages, nothing happened.I have attached a few error print screen I have found in “developed mode - console”Can any expert can give me a hand please? I have trying to solve this issue with Intercom and Axure both support team for more than a week, but still don’t have clue on solutionI will be much thankful to hear any suggestion. Thank you so much Really appreciated from your help.It does not load, but Intercom Messenger do succesfully installed on the webpage                                                         product tour destinated URL page, but cannot loadup errorI suspest is due to this error, but have no idea on how to fix it 

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bernice
Intercom Team
1 year ago
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ZenoConnorNew Participant
asked in Product Tours
Tours set to Live don't trigger under listed conditions

My organization has Intercom installed in our platform. We’ve attempted a number of different configurations of settings for how the tour would initiate but we can’t get it to run once it’s set live. Example tour: https://app.intercom.com/a/apps/w5ij9e6h/outbound/tour/35642964

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bernice
Intercom Team
1 year ago
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HenryNew Participant
asked in Product Tours
Product Tour Missing CSS Selector Problem

Hi, I’m having a problem setting up a product tour.One of my steps asks users to download our plugin, however, a small set of our users might have already installed it, meaning the “Download Plugin” button won’t exist.Here’s the info I saw in another post:“If the pointer step in a tour is unable to identify the correct element on the page because the CSS selector associated with the tour step and the CSS selector associated with element on your site do not match, the pointer step will instead show as a “post” step.”I’m facing an issue here - this post step that defaults has no option for customers to press Next or Skip.Meaning if the CSS selector isn’t there, there’s no “if” logic for a user to be able to manually move onto the next step.Is there a way to allow users to move onto the next step if the above occurs? 

981
aykut.aydin
Employee
1 year ago
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Oleksii LazarenkoNew Participant
asked in Product Tours
Product tour - trigger on hovering elements

Product tour - trigger on hovering elementsIn my application i have expandable elements while hovering. There i have a button which should be clicked after hoveringHow hovering on elements can be implemented in Product Tour? Thanks

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1 year ago
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Kate BrooksNew Participant
asked in Product Tours
The 'insert image' option is not working for product tours

When using the ‘Insert image’ option into the ‘welcome’ product tour step and then selecting an image locally into the step, no image shows, only paragraph blank space. I’m trying to upload images/giffs into the product tour so users can see the interaction I’m highlighting.  Why is not working as it should be and can someone please advise me on a resolution? Thanks!

1233
Jacob Cox
Intercom Team
1 year ago
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Sulamita IvanovActive User
asked in Product Tours
Trigger tooltip after a flow is completed on the same page

How do I make sure a tooltip only shows up after a user has completed a product tour on the same page? 

1045
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1 year ago
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Mor MeirNew Participant
asked in Product Tours
Using Intercom product tour inside iframe

Is it possible to use product tour inside iframe? If not, can we get the steps using API and implement them as a tour in our iframe? 

3741
Jacob Cox
Intercom Team
1 year ago
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Bri MilkerNew Participant
asked in Product Tours
Product Tours Clicking Link

Every time I click on an element in my product tour, this element leads to a new page instead of just letting me add a pointer to the button itself. Any tips to just grab the element and not have it click me through to the next page? Thanks!

711
Eden
Employee
1 year ago
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Derk ZomerNew Participant
asked in Product Tours
Cannot use double braces in product tour

I am trying to add double braces into a pointer inside of Product Tours. Unfortunately it appears this may already have been used as an internal method to show personalised data, as when I test the tour the value within the double braces does not show. See the two images below.Is there a way to escape these characters? It’s quite important for the functioning of our application to show to correct way to add variables into your app, and without us being able to use these characters it becomes difficult to effectively showcase how our application work.Product Tour ConfigurationProduct Tour Test  

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1 year ago
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Harold LarrimoreNew Participant
asked in Product Tours
How can I get a product tour to preview?

I am able to use the tools to specify the URL and add tour steps to test the feature, but the preview does not show up. I’ve tried changing the audience, even making it available to everyone (Users, Visitors, and Leads), but the preview still does not display. Is there perhaps a setting on my user profile, a permission or role, that needs to be adjusted?Thanks!

691
Eden
Employee
1 year ago
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Emma SpencerNew Participant
asked in Product Tours
Customising triggers

Hi, I’m new to Intercom so apologies if this one is obvious.I would like to trigger a banner or post as a prompt for users who either:Closed a product tour on a page without completing the tour Remain on a page without action for an extended periodEssentially I want to create reminder prompts when it looks like the user is having trouble on a page. Thanks

3642
Nathan Sudds
Expert User ✨
1 year ago
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Lisa CowgillNew Participant
asked in Product Tours
Can I create a test user that can be used to test a product tour?

While testing a product tour in a test environment, I found the most frequently I could send a tour to any user was once a day. Can it be made possible to create a test user, or an audience called ‘Test’ that can be sent a product tour more frequently than once a day?  It makes it very hard to test otherwise, and I have had to create many user accounts to test more than once a day. Or is there a way to do this with the current configuration?

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1 year ago
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Elwin HuangNew Participant
asked in Product Tours
Dynamic URL that are not on the first page of the Product Tour.

I’ve checked the previous asked questions, but can’t find a proper way to do it.While creating a Product tour for multiple pages, how can I add steps that should showing up on after navigating away from the first page(ex: abc.com/home), the URL of the second page is generated dynamically, like this: abc.com/project/1234, 1234 is the project id.Scenario: In my tour I ask user to create a new project and this takes the user to new page. Now on the new page, we have the projectId as the url parameter. So when I create a tour and user clicks on the New Project button, I want to show the following steps when the user navigate to abc.com/project/1234Is there a way that I can input the dynamic URL for the second or even the third page in a tour? 

1142
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1 year ago
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