Product Tours

Show your customers the way to success with Intercom's interactive Product Tours

  • 238 Topics
  • 632 Replies

238 Topics

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Support T16New Participant
asked in Product Tours

Why are the page rules for our Product Tour not working?

We have been building out Product Tours to give our customers a full onboarding tour through our software. To initiate the tours in the right place, we have used a lot of 'current page rules'. However, they do not want: the tours are not triggered at all. To provide you with a little more detail, our tours should trigger on each new URL that ends with a specific parameter. This tour should then be shown once to this user. Although the preview within the Intercom interface works fine, and some older tours do too, these new ones are never triggered. An example can be found in the screenshot.  

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S
2 years ago
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Krzysztof TNew Participant
asked in Product Tours

How can I trigger different Product Tours on a static URL?

Hi, our web app has a static URL, which does not change even if users navigate to various sub-pages/features. Could you please advise how to trigger different product tours depending on the feature, not the URL?

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K
2 years ago
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AnnelieseNew Participant
asked in Product Tours

Can I select CSS classes within an iframe when designing a Product Tour?

When designing a product tour using Intercom, I have found that CSS classes and ID's for elements contained within an iframe are not visible to the tour bot. I have tried using the advanced css ID callout in the product tour but to no avail. Please help!

4
Milan
Top Expert
2 years ago
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Samantha FNew Participant
asked in Product Tours

Getting the product tour on the right URL

Hey, I'm creating an onboarding tour for our app that's scheduled for when a user creates an account and logs on to their company dashboard for the first time.I have a rule saying that a user needs to have "/company/" in the URL to launch the tour however when I preview the tour it starts at sign-in and not on the dashboard.I've attached what happens. Has anyone experienced this? Is there a way to ensure that this doesn't happen?

1
Kevin Bendixen
Top Expert
2 years ago
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Florencia SNew Participant
asked in Product Tours

How can I visualize the issues in my tour before setting it live?

Hey there, I am making some product tours, but I can't set them live. The product displays a message saying that I need to fix issues in "create tours.". All my connectors seem fine. But, I don't know what could be the source of the problem.

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R
Top Expert
2 years ago
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Marie P11Connector
asked in Product Tours

Rating product tour

HelloIs it possible at the end of a product tour to ask the user to rate it, or do like a CSAT of this ? Thank you !

2
R
Top Expert
2 years ago
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GreerNew Participant
asked in Product Tours

I am trying to create an interactive product tour but not sure if Usetiful has what I am trying to do?

I am trying to create an interactive product tour (click and drag, etc) for a webform builder. Does Intercom support this? From what I have seen and tried so far, it looks like Intercom can't do this? Thanks,Greer

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Kevin Bendixen
Top Expert
2 years ago
P
PrathanNew Participant
asked in Product Tours

Why is the product tour hide ?

More detail in video below.

2
R
Top Expert
2 years ago
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EabhaNew Participant
posted in Product Tours

Hey Connectors!

Hey Connectors!  I thought I'd share a blog post with you I discovered the other day that looks like it would be useful to our community.  Proactive support is a big buzz word at the moment and I've heard lots of people chatting about it! I wasn't sure what proactive support was at first so wanted to share it with you as well; it's providing help before it's needed. 👥 You can read all about it here. I love the idea of using proactive support to alert customers if there is any delay in shipping or delivery, this way you have happier customers as they know what to expect!  Do you have proactive support in place? I'd love to hear more if you do 😊

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E
2 years ago
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AnyaConnector
asked in Product Tours

Can you code extra complexity into product tours?

We're looking to build out some more complex tours with our product team. Is there a way to add another layer of complexity to the current product tours, including code?Would be helpful if there was a developers guide to product tours.

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S
2 years ago
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User790New Participant
asked in Product Tours

How can I show a Product Tour for users only on a URL displayed for both users and visitors?

We need the product tour to be displayed on the homepage when a user is logged in. But since the page URL is the same for both logged in and non-logged in users, what would be the best workaround for this?

2
U
2 years ago
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LudwigNew Participant
asked in Product Tours

Add Product tour to chrome extension

Hi!  I am trying to set up an Intercom product tour inside a chrome-extension. When I add the chrome-extension URL to the product tour builder i.e chrome-extension:/...../page.html the forward button, "open website" is disabled. Does anyone has an idea if it is possible to add a product tour to a chrome-extension?  Best,  Ludwig

2
Milan
Top Expert
2 years ago
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ToddleNew Participant
asked in Product Tours

Can we use Product Tours with dynamic URLs?

We have unique URLs for every page for a user. For example, User A home page URL is: toddleapp.com/platform/32476/unitPlansUser B home page URL is: toddleapp.com/platform/99172/unitPlans Will product tour work here?

1
Kevin Bendixen
Top Expert
2 years ago
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Ryan G11Connector
asked in Product Tours

Tour Targeting: Can we initiate a tour based off a web element being present?

One of our Product's key selling points is dynamic in terms of when it will first appear. It could be weeks, or it could be months. Or if it's a new user for an existing client, it will be as soon as they log in the first time.  Once it hits, it is a BIG DEAL and we want to trigger right then a congratulatory/explanatory Product Tour so they recognize and understand how to shift their workflow for these specific items. The issue is that this is a web element. It doesn't live in the URL, and it doesn't appear as a User/Company attribute in Intercom.  Any thoughts or is this a Product Enhancement? 

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R
Top Expert
2 years ago
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Rodrigo M12Connector
asked in Product Tours

Connect product tours.

Hello, I'm creating my product tours and I have the following question: I have a logical path that my end-users should engage with my product tours: First they must do the product tour A, then the B and then the C. I've write them in a way that at the last step of the product tour A, a post type step, I give a link that directs the end user to start the product tour B ( the url with the product tour code at the end: "?product_tour_id=217376"). And at the product tour B, just like the A, I created the same last step, but giving the product tour C url. In that way, when finishing the product tour A, the end-user clicks on the link to the B, and when finishing it, clicks on the link to do the C, just the way I want. But I noticed that when clicking in the product tour B link, at the end of the A, the last step of the A stills appears on the screen of the URL of the product tour B, instead of starting the tour B. How can I get this done? I'd really like to make this w

5
Kevin Bendixen
Top Expert
2 years ago
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Shyam PNew Participant
asked in Product Tours

User Segmentation in Product tours

Hi There! I was wondering if advanced user segmentation is available in product tours. I will explain my use-case here.  We have specific URLs for each customer say customer1.mycompany.comcustomer2.mycompany.com.. etc.  Each URL is different. Customer1 will not have access to pages in Customer2.  In such a case, is there a scope of creating groups to which we can assign a product tour? I want only those specific users to view that tour. Also, in the URL to automatically start a tour, is there a support for wildcards? Will using "*.mycompany.com" or something else instead of "*" automatically make the tour available for the mentioned websites?

4
Brent
Super User
2 years ago
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Shyam PNew Participant
asked in Product Tours

Can I create branched Product Tours?

Hi. New to Product Tours. I am trying to create a branched tour to explain my rather complicated workflow in the product. Is this possible? Product tour seems very linear.

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S
2 years ago
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Victor INew Participant
asked in Product Tours

Is there a way to show the product tour to a user each time the user goes into a page?

Hi, I know that Product Tours are only showing once to a user. IS there a way to trigger the tour over and over again for the same user?

2
V
2 years ago
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Marie P11Connector
asked in Product Tours

How and when product tours button are translated in different langages ?

Hello !  I would like to know how and when product tours button are translated in different langages ? For exemple, when I build one, on preview I see "Next" but when it is really played, as I am in France, the Next button is "Suivant". I have to build product tour for Brazil, how can I be sure that the Next button will be translate in "Próximo" ? Thank you !

2
M
2 years ago
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Theo B11New Participant
asked in Product Tours

Product Tours not saving Step actions properly. Just show up in the middle of the screen.

Hi I am having difficulty with creating my product tour. I have designed it with the 'pointer' feature that allows a message to pop up next to a part of my online platform. The majority of the time, once I save the steps and press 'save and close', when I go to run a preview, the steps just come up in the middle of the screen and not the way they should. Any advice or solutions to this would be very helpful.  Thanks

2
Kevin Bendixen
Top Expert
2 years ago
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User746New Participant
asked in Product Tours

It is possible to prevent the closing of my product tour before it was completed?

It is possible to prevent the closing of my product tour before it was completed?

2
U
2 years ago
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Michelle C11New Participant
asked in Product Tours

Is it possible to conditionally show a product tour based on a presence of an element?

I would like to have the Product Tour show up only if we have a particular element on the screen (e.g. start it only if we have a particular box on the screen).  The solutions that I can think of are:Trigger a JS event once the box has shown up and then filter if the event has a count of greater than 0. However, that doesn't seem to always work for us. Once the event gets trigger, the product tour doesn't show up. We seem to have to always refresh the page in order for the tour to show up.Do something like this - Intercom('startTour', tourId) - aka trigger this event once the element shows up. However, this requires us to create the product tour first and find the tour id. Are there better ways of doing this? Ideally, I would like to just have something in the product tour setup to specifically say "if this named element is present, start this tour". For context, we have a React based application that has a lot of interactivity.

1
R
Top Expert
2 years ago
A
Austin CNew Participant
asked in Product Tours

Is there a way to A/B test Product Tours?

I am trying to see if there is a way that I can A/B a product tour using Series. I know that you can A/B test posts, but I am not seeing the same functionality in the Product Tours portion of my series. Has anyone else run into this or know if there's a solution. I would also be open to a workaround using an Intercom integrated app.

1
Eric Fitz
3 years ago
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User729New Participant
asked in Product Tours

Can I display a pointer message on hover only?

Hello, I would like to know if it's possible to get a pointer on button which is available only by hover and where is it possible to click on it then to go to the next step ?Thank you

1
Eric Fitz
3 years ago
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Tom W13New Participant
posted in Product Tours

I need a bit of help understanding something in my series when using product tours and tagging users based on whether they've completed the tour or not.

I need a bit of help understanding something in my series when using product tours and tagging users based on whether they've completed the tour or not.  I'm noticing that the tours are being delivered (44 in the screenshot within 30 days of coming online), but the next step of my series is confusing me... I want to tag someone if they completed the tour, and tag someone if they didn't complete the tour, so I've got a step in the series to see if the user completed the tour (the tour is 4 steps long btw, it's short) within 30 days of seeing it (This was the default value and I thought that was plenty of time to run the check). BUT the series tells me that 28 people are still trying to match which looks like they are not moving through my series fast enough... Is that because the 30 days must elapse before the user can continue through the series? So actually I was this number to be as small as possible...  Can someone help me understand what settings to use here and

0
T
3 years ago
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