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Diana Tripac
Intercom Team
Diana TripacIntercom Team
published in Expert Users
Exclusive Swag for Our Expert Members! 🎁

 As a valued member of our Expert Program, we want to recognize your contributions with a special collection of branded merchandise just for you! 🎁 💡To qualify for swag, reach the Expert level in the Intercom Community. To get there, participate actively in the community, share your insights, help others with their queries, and participate in group discussions.  How to Redeem Your Swag 🏅Members will be notified via email when they qualify for swag rewards. Follow the instructions in the email to claim your swag. 📨Tip: The more active you are, the better your chances of earning exclusive rewards! How to claim your swag if you are already an Expert user? 👀 The Intercom Team will reach out to you to confirm your rank. To claim your rewards, ensure you show continuous activity over the last three months. Join the Expert Program 🚀 Visit the Expert Program Hub to learn more 🤩   Submit your application to express your interest in joining the program 🚀   Join the Expert Program Welcome

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Diana Tripac
Intercom Team
22 days ago
Diana Tripac
Intercom Team
Diana TripacIntercom Team
published in Expert Users
Expert Program Benefits 🎁

 Are you an active and passionate member of our community? If so, we have an exciting opportunity for you to elevate your experience through our Expert Program! 🎉 Unlock Exclusive Benefits with the Expert Program 🚀 Our Expert Program is designed to recognise and reward our most dedicated users. With each rank, you’ll unlock valuable benefits. See below the perks for each level: 1. Innovator 🧠Innovators kickstart their journey in the community. Here’s what you get:Invitation to join the Beta Group to get early access to product betas Featured Innovator badge on your profile to showcase your statusTo qualify for the Innovator Rewards:Reach Innovator rank: 500 points, min. 5 best answers, and 25 replies 2. Super User 🌟Super Users lead discussions and support peers. Here’s what you get:All benefits of Innovator level Invitation to be featured in the Community Spotlight To qualify for the Super User Rewards:Reach Super User rank: 1000 points, min. 25 best answers, and 50 replies 3. Expe

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Diana Tripac
Intercom Team
22 days ago
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L'équipeNew Participant
asked in Messenger
Is it possible to connect the Messenger on our wordpress website ?

We want to add a button on our website "Do you have any other questions?" and that this button opens the Messenger 

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Nur Nahid
Innovator ✨
22 days ago
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User2306New Participant
asked in Apps & Integrations
Does Intercom's WordPress plugin capture user details?

Hello guys, hope you're well. I'm currently using intercom in our WordPress site and we are using the official plugin version 2.6.5. I'm just wondering does it automatically capture users' email and name when I'm logged in or there is a special script I need to add to my site.

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Nur Nahid
Innovator ✨
22 days ago
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User1351New Participant
asked in Messenger
How to trigger intercom chat when a link or button is clicked on WordPress.

I want to assign a function to a button in Elementor that says Chat with us and when clicked, an intercom chat pops up

82294
Nur Nahid
Innovator ✨
22 days ago
V
ViratNew Participant
posted in Conversations
Why is my Inbox app throwing a generic error message on the conversation sidebar?

I created an intercom app and installed it on my workspace. The app working well in inbox. However on the right side, I am getting an error like the given screenshot Something went wrong If this problem persists, try contacting the developer of this app for help and support . Can you please help me as to why this error occurs and what do i need to do to fix this.?

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godofprogrammer
22 days ago
G
Geoffrey M11New Participant
asked in Messenger
How can I combine Kajabi with Zapier to tag contacts?

Hey all!  I am using Kajabi to identify logged in / logged out users. That is about it.  However, i want to tag them as they come in and this needs to be done on Zapier but I cannot get it to work properly.  Can someone possibly help?

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C
23 days ago
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User1424New Participant
asked in Apps & Integrations
Google page speed error suggests lazy loading the Intercom widget with a facade (Wordpress site)

Hello, we have Intercom on our WordPress site (installed via the plugin). We're getting a suggestion from Google Page Speed to lazy load the Intercom widget with a facade.Does anyone have experience with this?

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Nur Nahid
Innovator ✨
24 days ago
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Laura LinckeNew Participant
posted in Welcome Party
Hello everyone!

Just joined the comunitty! I work at KTO as Customer Experience Lead and work directly with intercom configuration. 

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Nur Nahid
Innovator ✨
26 days ago
U
User281Connector
asked in Apps & Integrations
how twitter integration in intercom?

I want to connect the Twitter channel with Intercome, but we need to see how it will happenhow the massaging appearhow will it reflect on the reportcan I send or receive massaging from it or not 

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26 days ago
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Manon STANGUENNECNew Participant
asked in Conversations
Blocking tab notification

Hi!I am oftenly using Intercom while browsing other Chrome tabs.When I am focused on one issue, and focused on another tab opened to find a solution to it, I find it very distracting to have the intercom tab name switching non-stop to tell me about notification from other conversations. The name of the tab moves every 10 seconds from the name of the open conversation to notification about other messages coming in. Is there a way to block it? I do not have preferences on what appears as the name of the tab, for as long as it stays still. NB : setting my status as away does not work. Thanks a lot for your help.   

651
godofprogrammer
27 days ago
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Blue KeleherNew Participant
asked in Conversations
Can I hide closed conversations on the Mentions page?

I want to be able to distinguish between mentions on conversations that have been resolved vs. conversations on tickets that are unresolved. Using the “unread” view doesn’t help me a lot because I want to be able to view and come back to mentions on open tickets (esp. given that tickets can’t be assigned to multiple people). I guess mentions on closed tickets will be visible on the “read” view forever?

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S
27 days ago
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User908New Participant
asked in Intercom Community
How to add a contact to 'CC' when sending an email using intercom php sdk ?

I am sending an email to a contact using intercom php sdk, i want to add one/multiple other contact(s) to 'CC' of this email. How i can do that?Also please guide me where to find these outgoing emails in intercom-dashboard ?

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27 days ago
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Rob B11New Participant
asked in Messenger
Does Intercom have a desktop app?

Hi, I am very new to Intercom and so far, so good. However, I'm having to use it via a tab in my Safari browser on desktop, whereas its an app on my iPhone.The browser version is really hit and miss for giving notifications and I keep missing customers.I'm used to using apps like Slack on my desktop which make staying in touch really easy. Is there not a way to have Intercom as a stand alone app on my desktop Mac?Thanks in advance for any help!Rob

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Nur Nahid
Innovator ✨
27 days ago
L
Laura LinckeNew Participant
asked in Tickets
Workflow on tickets issue

Hey, are we facing instabilities?  I raised on chat but no replies on this We send the tickets on intercom and they notify on slack, which was fine, but now the notification is taking 2 hours to go. Can someone please help? Thanks! 

241
Andrew R12
Employee
28 days ago
T
Tullio PersianiNew Participant
posted in Product Tours
Product tour preview only showing once

I am trying to create a prouct tour but I am unable to edit it because i only see the preview the first time, then nothing.How can I, for testing be sure it is displayed every time in my Intercom dashboard?

272
Nur Nahid
Innovator ✨
28 days ago
T
Tullio PersianiNew Participant
asked in Product Tours
Popup over intercom editor

I want to put a tooltip on a text inside a popup but if i open the popup i cannot add a tooltip, it seems like the popup goes over the tooltip editor of Intercom, how can i solve this

191
Nur Nahid
Innovator ✨
28 days ago
S
Steve KloekNew Participant
asked in Workflows
Slack Workflows Intercom "approval requested"

Hello, We’re working as a Slack org within as Slack Enterprise Grid. I’ve approved the Intercom app for our Slack org.  Status shows “approved”. When attempting to build a Workflow with Intercom, we see “approval requested” (screenshot below).  Our Slack Enterprise admin say they don’t see any pending approvals.  We’re stuck in this state with no obvious resolution.  I’m hoping experts here can provide some guidance.  Thanks! -Steve 

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mateusz.leszkiewicz
Intercom Team
29 days ago
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giangp2901New Participant
posted in Mobile SDKs
Issue with Intercom Android SDK 15.6.1

We are experiencing a few crashes with the following exception on Intercom Android SDK 15.6.1. Can you help handle the exception gracefully? Fatal Exception: java.net.MalformedURLException: no protocol: at java.net.URL.<init>(URL.java:601) at java.net.URL.<init>(URL.java:498) at java.net.URL.<init>(URL.java:447) at io.intercom.android.sdk.ui.preview.viewmodel.PreviewViewModel.prepareBitmap(PreviewViewModel.kt:114) at io.intercom.android.sdk.ui.preview.viewmodel.PreviewViewModel.access$get_state$p(PreviewViewModel.kt:33) at io.intercom.android.sdk.ui.preview.viewmodel.PreviewViewModel.access$prepareBitmap(PreviewViewModel.kt:33) at io.intercom.android.sdk.ui.preview.viewmodel.PreviewViewModel$saveImage$1.invokeSuspend(PreviewViewModel.kt:68) at kotlin.coroutines.jvm.internal.BaseContinuationImpl.resumeWith(ContinuationImpl.kt:33) at kotlinx.coroutines.DispatchedTask.run(DispatchedTask.kt:108) at kotlinx.corou

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mateusz.leszkiewicz
Intercom Team
29 days ago
sanjeevmansotra
sanjeevmansotraNew Participant
asked in Intercom Community
How can I integrate Intercom into my existing customer support system ?

Hello community people, I introduce myself as Sanjeev Mansotra core educator and engineer. Help with my query!How can I integrate Intercom into my existing customer support system to streamline communication, automate responses, and provide personalized assistance while tracking user interactions in real-time?    

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Nur Nahid
Innovator ✨
29 days ago
D
Innovator ✨
Denis TaranetsActive User
asked in Mobile SDKs
Mobile app. Attach file option

Hello, intercom community. It seems the messenger in the mobile app doesn't allow to attach the files inside the dialogue. I would like to provide this option to our customers. Could let me know if that's possible?

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M
29 days ago
3
360dialog TeamNew Participant
asked in Conversations
How to Calculate "Next Response Time" for SLAs via API?

Hi Intercom Community,I need help understanding a couple of things about  "Next Response Time" (NRT): How is NRT calculated? Is it based on each customer message and team response after the initial reply, and how does Intercom determine if it's "hit" or "missed"? Can I calculate NRT from the API? I don't see specific fields in the conversation object for NRT. Is there a way to derive it from available data (like time_to_admin_reply or median_time_to_reply)? Any insights on tracking NRT via the API or understanding the SLA logic would be greatly appreciated!Thanks,

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3
29 days ago
T
TofuNew Participant
asked in Article Help Center
Article search app in message doesn't show search results

 We're experiencing an issue with the Help Center search functionality in our embedded Intercom Messenger. The search works correctly when accessing the Help Center directly or Help tab in the messenger, but it's not returning any results when used within the chat. Please check the attached video.Here are the key details:Setup: Next.js application hosted on Google Cloud Run Using Cloudflare as our CDN Intercom Messenger embedded in our app (react-use-intercom) Article search is prompted in chat with automation Custom domain is mapped to help center Issue: Help Center search returns no results when used in the embedded Messenger The same search works fine when accessing the Help Center directly Troubleshooting steps taken: Verified Intercom integration settings Checked Cloudflare configuration for query string and cookie forwarding Reviewed Google Cloud Run settings Inspected network requests in browser dev tools Disabled custom domain for help center Switched help center in

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C
30 days ago
D
DusanNew Participant
asked in Conversations
Not tagget

We are seeing an increase of conversations that are not tagged, but i cannot see to find any reason to why this keeps happening. Nor do i have insight to why in the FAQ. Any tips?

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S
30 days ago
A
AdnanNew Participant
asked in Mobile SDKs
Deep links on Intercom push notifications for iOS do not send the user to the correct page.

Package: @intercom/intercom-react-native: ^3.0.3 When a push notification is sent via Intercom, with a deep link, the deep link opens correct on android (it opens to the correct in-app page when the app is in the background and the notification is clicked, as well as when the app is closed and the notification is clicked). However, on iOS, if the notification is clicked while the app is closed, the notification does not send the user to the correct page, it simply sends them to the home page (the page they would have landed on if they had simply opened the app by itself). If the notification is clicked while the app is backgrounded however, it does send them to the correct page. Anyone have any idea why this behaviour might be happening? 

3604
A
30 days ago
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