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169 Topics

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Michael L12New Participant
asked in Article Help Center

Why isn't there a way to embed an inframe in the help center? This seems like a must-have!

Why isn't there a way to embed an inframe in the help center? This seems like a must-have!

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Jacob Cox
13 days ago
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IbroNew Participant
asked in Messenger

forward email

Is there a method for forwarding an email from Outlook to Intercom? Despite my attempts and following the FAQ, I have not been successful

3
Jacob Cox
14 days ago
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Ben S11Connector
asked in Apps & Integrations

Does anyone use the Bump by Userfeed app within their inbox? I really like the look of it but can't see to contact them! I think their calendly integration is broken and they don't reply to my messages.

Does anyone use the Bump by Userfeed app within their inbox? I really like the look of it but can't see to contact them! I think their calendly integration is broken and they don't reply to my messages.

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Jacob Cox
14 days ago
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Amin Ahcene DjaballahNew Participant
asked in Apps & Integrations

Intercom /Salesforce Task field mapping

Hello , I wish to synch new created salesforce task field with intercom automated task, But i cannot find the mapping of the tsk object in intercom.Best  

3
Jacob Cox
14 days ago
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Kristine M12New Participant
asked in Tickets

Auto-convert conversations to tickets

Has anyone been able to create all chats to tickets automatically when they are submitted AND also transfer the required conversation fields and company specific data to the ticket this way? We would like to introduce the Customer Portal to our customers, and they would like to see all their interactions with us. Since the Customer portal ony supports Tickets, this means that we would like to automate the process of changing the chat into a ticket once they are submitted. Unfortunately, currently, when you automate this, the conversation data required fields are not taken into account and also company data in not synched over.Anyone has found a workaround or solution? Thank youKristine

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Jacob Cox
14 days ago
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Karlis LapsinsNew Participant
asked in Mobile SDKs

Crash on iOS 17 when opening a post from a push notification (Intercom version 17.0.0)

Whenever we schedule a post from Intercom, user receives a push notification and opening it leads to a crash.It was working before we updated Intercom to 17.0.0, previous version we were on was 16.5.5. We are wondering if it's related to the change introduced in 16.6.0.iOS version we tested with: iOS 17.3.1, 17.4.1, 17.5Here's the stack trace: Last Exception Backtrace:0 CoreFoundation 0x1949cbf24 __exceptionPreprocess + 164 (NSException.m:249)1 libobjc.A.dylib 0x18c862018 objc_exception_throw + 60 (objc-exception.mm:356)2 Foundation 0x193897fe8 -[NSConcreteMutableAttributedString initWithString:attributes:] + 356 (NSAttributedString.m:1029)3 Intercom 0x105be84fc -[ICMActionButton initWithTitle:style:backgroundColor:foregroundColor:] + 3764 Intercom 0x105be82c4 -[ICMActionButton initFilledButtonWithTitle:] + 1405 Intercom 0x105c3cd24 -[ICMClosedConversationVie

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15 days ago
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Anthony P12New Participant
asked in Surveys

Is there a way to be notified when a survey response is submitted?

We are using surveys to collect user feedback - is there a way to receive an email notification or send responses to Slack when new responses are submitted by users?  (we have a low volume of responses and are missing customer's reaching out) Thanks

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15 days ago
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Welltech AppsNew Participant
asked in Mobile SDKs

[Bug] [Android] App open Intercom chat Activity after push-notification click before launch of app MAIN/LAUNCHER activity

We migrated the SDK version from 15.0.0 to 15.5.0 and then saw the error described in the header. In 15.0.0, our MAIN/LAUNCHER activity, which processes information about clicks, was initially opened, than it opens Intercom Chat. After migrating to 15.5.0, this behavior broke. The problem is that our activity opens immediately after the intercom chat activity opens. This leads to confusion for the user. For example, if the user clicks on the "Back" button from our application, they are taken to the intercom chat, which is not expected.The service for processing looks like this:@AndroidEntryPointclass CloudService : FirebaseMessagingService() { private val intercomPushClient = IntercomPushClient() override fun onNewToken(token: String) { super.onNewToken(token) intercomPushClient.sendTokenToIntercom(application, token) } override fun onMessageReceived(message: RemoteMessage) { super.onMessageReceived(message) val remoteMsg = message.data if

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16 days ago
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Colin L11Active User
asked in API & Webhooks

Intercom Webhook IPs

Two questions on the Intercom webhooks (https://developers.intercom.com/building-apps/docs/webhooks - Are they all located the USA? - Are canvas kit webhooks from the same IPs? 

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16 days ago
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mikeariyoNew Participant
asked in Intercom Community

RN iOS pod install error

Hi guys, I’m currently setting up on my react native project. And after going through the Android steps, I’m attempting to run `pos install` in my ios folder. (Since I’m running a React Native version of 0.70.5, the package should be linked automatically according to docs. However i keep getting this error, ~ which suggests that the package. Would appreciate some support on this.  

1
aykut.aydin
17 days ago
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thisisntjonNew Participant
asked in Fin AI Agent

Leveraging FIN for Analyzing Large Sets of Emails That Aren't in Intercom

Hello,I am lucky enough to be sitting on a lot of emails around 100,000 from conversations that we have had through email. My main goal is to figure out how we've been solving our customers' problems. I’m thinking about using FIN to help make sense of all this data and hopefully teach it to understand how we resolve different issues so that it can make suggestions and learn.I am wondering if anyone has attempted to feed FIN conversations and how that has worked out or if there is a better way of doing this. I may just take the previous year’s worth of emails and attempt to upload as a PDF. I know this data is useful.I have been looking for a way to import the conversations into Intercom but it does not seem possible. If anyone has been in this situation before I would love to hear how you tackled it.I’m really open to suggestions on how to pull this off or if there’s a better way I haven’t thought of.Thanks,Jon

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aykut.aydin
17 days ago
E
Ethan PatrickNew Participant
asked in API & Webhooks

API: Recent Page Views?

Are there any endpoints in the API that would pull the Recent Page Views for a user? 

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17 days ago
Diana Tripac
Diana TripacSenior Community Program Manager

Announcing Fin AI Copilot - Join the waitlistNews

In our first Built for You broadcast, we unveiled our latest AI breakthrough, Fin AI Copilot. Fin gives every support agent a personal AI assistant in the inbox, that provides instant accurate answers so your team can stop wasting time and focus on what really matters: forging deeper relationships with customers! You can be one of the first to experience this breakthrough feature. Find out more about Fin AI Copilot here and join the waitlist automatically by clicking this link. To learn more about Fin AI Copilot, join the upcoming webinars.

1130
Diana Tripac
17 days ago
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Ebenezer.LaleyeCommunity Manager
posted in Tips for Developers

How to Pass a Company ID over in a Conversation.

Hey there! Ebenezer here from Engineering Support👋.We get a lot of questions on how to “Pass a Company ID over in a Conversation”. While Company data doesn't get stored in the Conversation Object, there is a way to do this!☝😎First, you'll need to create a Conversation Data Attribute that stores the specific value that you're looking to access.Next, Your team will need to perform several calls to our REST API to get the ball rolling. Initially, they would Retrieve a conversation and then locate the value for  source.author.id. This value will contain the ID of the person who initiated the conversation.A little side note; You’ll want to verify that the source.author.type is "user" for those conversations. If it's "admin" then that ID will be for a team member on your workspace who started the conversation. In these situations, you will want to dig into the conversation_parts attribute to see who the actual customer is.Once you have the ID of the User, you will then want to make a call

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17 days ago
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DamianDanielczykNew Participant
asked in Mobile SDKs

CRITICAL: iOS xcframework invalid signature

All xcFrameworks on Intercom github have invalid signature hence apps using Intercom SDK can not compile at all  

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18 days ago
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User1204Active User
asked in Apps & Integrations

Anybody achieved to transfer Intercom conversations to a Hubspot Company's profile?

Anybody achieved to transfer Intercom conversations to a Hubspot Company's profile?

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18 days ago
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Nathan BlinnNew Participant
asked in Workflows

How can I access the conversation ID in a workflow?

Hello, I am currently working on a project wherein we want to add a note whenever a customer starts a conversation. The note will contain a URL based off the conversation ID. So if a customer creates conversation 1234, we will leave a note example.com/whatever/1234.It does not appear that the workflow “add a note” action allows me to populate the note with the value {{conversation.id}}.Is this something that would be possible to add support for? The only workaround I can think of is to create a custom action which POSTs the conversation ID to some API endpoint which responds with the ID, store the ID as a custom attribute, and then use that custom attribute in the note. This is less than straightforward and seems more difficult than simply referencing the ID directly from the “add a note” action.Is this something that Intercom can support?

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mateusz.leszkiewicz
18 days ago
D
darshanhiranandaniNew Participant
asked in Conversations

Darshan Hiranandani - How do I configure the default contact for an inbound email to utilize the reply-to address?

Hello everyone, I’m Darshan Hiranandani, I'm seeking assistance with configuring the default contact for inbound emails to use the reply-to address. Does anyone have experience with this or know how to set it up? Any suggestions, tips, or step-by-step instructions would be greatly appreciated. Thank you for your help!

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mateusz.leszkiewicz
18 days ago
F
Francisco GomesNew Participant
asked in Article Help Center

Is it possible to style (CSS) my Help Center?

I’m developping for my company and we wanted to adapt the colors and styling of the help center, and chatbot.Is there a way to do it? Is it even supported?Thank you so much in advance.

1
mateusz.leszkiewicz
19 days ago
J
Joseph Van Der WeeNew Participant
asked in Mobile SDKs

Intercom for Android crash when user does not have browser installed

Fatal Exception: android.content.ActivityNotFoundException: No Activity found to handle Intent { act=android.intent.action.VIEW dat=https://example.com/... } at android.app.Instrumentation.checkStartActivityResult(Instrumentation.java:2031) at android.app.Instrumentation.execStartActivity(Instrumentation.java:1686) at android.app.Activity.startActivityForResult(Activity.java:4506) at androidx.activity.ComponentActivity.startActivityForResult(ComponentActivity.java:780) at android.app.Activity.startActivityForResult(Activity.java:4464) at androidx.activity.ComponentActivity.startActivityForResult(ComponentActivity.java:761) at android.app.Activity.startActivity(Activity.java:4829) at android.app.Activity.startActivity(Activity.java:4797) at io.intercom.android.sdk.blocks.messengercard.MessengerCardWebViewInterface.openUrl(MessengerCardWebViewInterface.java:141) at io.intercom.android.sdk.blocks.messengercard.MessengerCardWebVie

1
mateusz.leszkiewicz
19 days ago
C
CassieNew Participant
asked in Workflows

Is there a way to make a conversation exempt from a “Customer has been inactive” workflow

Is there a way to make a conversation exempt from a “Customer has been inactive” workflow with snooze features used? Often, we have customers with a resolution that may take several hours to complete. While they are waiting, I don’t want our Snooze and “checking in” messages to fire. I thought manually snoozing them would keep them exempt from the workflow but they get pulled out of the manual snooze and the workflow forces them into the snooze and checking in message cycle, leaving our customers confused! Any suggestions? 

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mateusz.leszkiewicz
19 days ago
C
Christopher RobischNew Participant
asked in Conversations

Several Users experience "There was a problem starting this conversation, please try again"

I am wondering why this error would occur for different users attempting to send messages via Intercom Chat to different customers. Trying to find out some troubleshooting steps for our end-users getting this error when messaging customers.   

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mateusz.leszkiewicz
19 days ago
K
Keti BosikashviliNew Participant
asked in Messages & Series

Can I use event metadata as parameter in e-mails

I tried to send personalised email to my user and used event metadata with some parameters into email.I created data attributes, new event with metadata  Triggered series on this event Created email, and inserted event parameters there, but the problem is that when I receive email, value from event metadata custom_attributes are always empty.Is there any way to fix it?Thank you

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mateusz.leszkiewicz
19 days ago
G
Gideon TNew Participant
asked in Fin AI Agent

Can Fin perform actions based on the user?

Can Fin AI bot authenticate a user and allow the user to perform certain actions specific to the user?  I’ve explored custom objects and actions but it seems to me that anyone using the Fin AI chatbot would be able to ask questions related to it. For example: Retrieving order info, requesting refunds, listing all my orders/products specific to the logged in user. Thanks 

3
mateusz.leszkiewicz
19 days ago
A
Alejandro NarmonaNew Participant
asked in Apps & Integrations

Translate incoming messages

Hi, we want to translate the incoming messages (manually or automatically) with our custom API. We already have a translations API on our system, and we want to use it. I don’t know which is the right approach. Should be using Custom Actions? should we create a Custom Intercom App? The initial idea is to translate a selected incoming message to English calling our API and generating (if it’s possible) a new message that is only visible the atender (no customer visibility). I know we can use the auto-detect language from Intercom to get the source language.Could you give me some guidance of how we can do that?

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M
19 days ago
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