Messenger on mobile & page performance

Question

Hi,I have two questions. 1. How can I disable Intercom on the mobile version of my website? 2. How can I enable Intercom to defer load only on my website - Prediko.io so that it doesn’t impact with Page perfomance loading timeTIA!

Nathan Sudds · Accepted Answer

​@Youri Moskovic For #1 you should be able to disable this no problem in the Messenger settings under Show Launcher -- create an audience filter that removes it for the mobile users based on certain criteria.Here’s more info on using the show launcher option:https://www.intercom.com/help/en/articles/1155368-control-who-can-see-the-messenger-launcher-on-your-siteIt may be possible to do based on browser or OS version, it would be great if there was an option specifically for mobile here but I don’t know if that option exists.For #2, in my experience because the messenger code doesn’t affect load times in any major way but if you are finding that, it could be worth exploring to see why. If you are noticing page performance issues, what are you seeing? Maybe the team can address those for you.

Youri Moskovic · Answer

Hi ​@Nathan SuddsThe #1 is resolved. Thank you for that. I used OS containsiOS &AndroidFor #2, please see thishttps://pagespeed.web.dev/analysis/https-www-prediko-io-blog-demand-forecasting-software/8gd87ariej?utm_source=search_console&form_factor=mobile&hl=en_UShttps://googlechrome.github.io/lighthouse/treemap/?gzip=1#Intercom JS has the maximum impact on the loading speed

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