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ChelseaRentPrepNew Participant
asked in Conversations

Can closed conversations show in the team inbox?

Hello, Here is how our support currently operates: Conversations are routed to the appropriate team inbox, and teammates “pick up” the conversations as they come in. The team inbox is set to manually assign and we use the setting that auto-assigns a conversations to the teammate who sends a reply.When a teammate closes the conversation, it remains in their individual closed inbox. We would like any closed conversations to appear in the teams closed inbox instead. Is there a way to configure this? 

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aykut.aydin
29 days ago
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david meakinActive User
asked in Post-Event Q&A

Multiple participant CSAT

Hi we have just implemented CSAT ratings and are doing surprisingly well from the customers who have rated us, however it doesn’t tell us the whole picture. Are you able to tell me whether it is possible to add CSAT to the creator of a message or ticket when there are multiple participants. I don’t want it sent to all participants just to the creator of the message. We often get messages with multiple people are CC’d into the conversation on first contact.If this cant be achieved currently are there any plans to include this?

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aykut.aydin
29 days ago
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El Hlioui RabiiNew Participant
asked in Product Tours

My designed product tour is not loading

Hi support,I’m having a problem with my product tour, i design it and i can see it in the preview working fine but when i check it on the site i cannot find anyhting no matter what i do, the tour does not appear !By the way, i’m using an angular application, i installed intercom in my app and i’m calling its service.Inside the app component ngOnInit i call the boot method and i pass my intercom user ID    this.intercom.boot({      app_id: this.APP_ID    }); On the live production, i can see the messenger and i can interact with my help desk in my intercom account.I’ve created a product tour and it should appear when i login and i set the time for it to appear as “last seen” and i configured everything else but it still does not appear when i login and even when i wait for an amout of time nothing happens.Could someone help me !!!

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aykut.aydin
29 days ago
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Cecilia Bjerring KnudsenNew Participant
asked in Article Help Center

How are article views in messenger recorded?

Hi team! Help Center articles that have been viewed through the messenger - will those views count when looking at reporting on article views?  Thanks! 

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30 days ago
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Carlos062New Participant
asked in Apps & Integrations

Call URL endpoint when button is pressed

Hi there! I am building an app to be used in Inbox using Glitch. In this app I need two buttons:   - One to call my endpoint API address.  - Another button to call my another endpoint API address.Obs: I don't want to open a link when button is pressedHow could I build this?

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30 days ago
Jennifer K
Jennifer KCustomer Support Specialist
posted in Getting started with Intercom

Guidance on how to set up different workflow triggers with rules and conditions and understand their prioritisation

When creating a Workflow, there are multiple Triggers to choose from and it's important to note that once you chose a Trigger and set the Workflow live, you cannot change the Trigger type.Each Trigger has a different purpose and there are 14 Triggers that can be used depending on if you are creating a Workflow for a Conversation or for a Ticket.This article goes into more detail on what each trigger does and their common use cases 📄- https://www.intercom.com/help/en/articles/7434613-introducing-triggers-for-workflowsYour Workflows always run in sequential order. Customers only experience the first customer facing Workflow they match which is why we recommend having different audience rules in your targeting if you have multiple Workflows with the same trigger as if you have the same audiences and same triggers, only the first Workflow will fire.You can read more on how to manage the order of your Workflows in this article below 👇https://www.intercom.com/help/en/articles/7857645-manag

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Jennifer K
30 days ago
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SepidehNew Participant
asked in Article Help Center

Can I insert a search bar into an article?

I want to have one article in which I list a collection of FAQs. However, I would like the reader to be able to search for what they need. I tried the "insert code" option to create a search bar but it didn't work. Is there a way to insert a search bar into an article?

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30 days ago
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Natasha GazvodaNew Participant
asked in Messages & Series

Feature request: can we remove the CSAT survey from sending entirely for a certain team

Hi all,We would like to have the possibility of removing the CSAT survey from sending entirely for a certain team.Our team doesn’t really need this and it feels weird to send feedback to certain partners we are talking to when we are in constant comms with them. !-->Thank you!

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Sam M13
1 month ago
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