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Conversations

Intercom's blazingly fast next-gen Inbox

  • 536 Topics
  • 1,514 Replies
536 Topics
I
Inter C12New Participant
posted in Conversations
Can I reassign replies to auto messages based on keywords?

Can I reassign a reply to an auto message automatically if a customer’s reply contains certain keywords?

1
Eric Fitz
4 years ago
I
Inter C12New Participant
posted in Conversations
Can I prioritise a conversation based on keywords?

Can I mark a conversation as priority automatically if a customer’s reply contains certain keywords?

1
Eric Fitz
4 years ago
I
Inter C12New Participant
posted in Conversations
Can I auto reassign a conversation based on keywords?

Can I reassign a conversation automatically if a customer’s reply contains certain keywords? 

1
Eric Fitz
4 years ago
I
Inter C12New Participant
posted in Conversations
Can I prioritise conversations that have been waiting for a reply?

Can I mark a conversation as priority if it hasn’t been replied to within a certain time frame?

1
Eric Fitz
4 years ago
I
Inter C12New Participant
posted in Conversations
Can I auto reassign a conversation that hasn't received a reply?

Can I reassign a conversation if it hasn’t been replied to within a certain time frame?

1
Eric Fitz
4 years ago
I
Inter C12New Participant
posted in Conversations
Can I tag a conversation that's been waiting for a reply?

Can I tag a conversation if it hasn’t been replied to within a certain time frame?

1
Eric Fitz
4 years ago
I
Inter C12New Participant
posted in Conversations
Can I get reports emailed to me automatically?

Can I set up my reports in such a way that I am regularly emailed a PDF version?

1
Eric Fitz
4 years ago
I
Inter C12New Participant
asked in Conversations
How can I tag a conversation?

How do I add a tag to a conversation? I can’t find the option.

2
T
4 years ago
T
Super User
TithoSuper User
posted in Conversations
Live Reporting

Keen for commentary on how y'all approach live reporting - our only major gripe with the Inbox experience is the lack of live reporting that you would want from a traditional 'live' engagement channel.  How do you approach live reporting?What metrics do you focus (obsess) on?How you you link this back to the OOTB reporting Inbox offers? NB: Have been on the recent reporting BETAs, which are a small step in the right direction but still not live.

1
Eric Fitz
4 years ago
I
Inter C12New Participant
asked in Conversations
How can I automatically assign new conversations?

I want new conversations to be automatically sent to a specific person or team, how can I set that up?

1
Eric Fitz
4 years ago
I
Inter C12New Participant
asked in Conversations
How can I get notified of new conversations?

How can I know when new conversations come in from my customers?

1
Eric Fitz
4 years ago
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