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Conversations

Intercom's blazingly fast next-gen Inbox

  • 541 Topics
  • 1,525 Replies
541 Topics
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Erika DNew Participant
asked in Conversations
Missing Inbound Support Email in Inbox: A client emailed our support email address and the message did NOT make it into our Inbox! How can this be?

What is worse is we don't know how many more there may have been that we missed! I only learned this because the client sent a follow up email to my email address. Anyone experience this before? How can I troubleshoot and resolve the issue? Waiting on Intercom support but with 24 hour plus wait for a reply..I thought maybe someone here could help??? NOTE: I have tested the support email address and my emails are being delivered. I am at a loss! Help!

2461
T
4 years ago
Z
Zarina ZNew Participant
asked in Conversations
Can I group my Saved Replies into folders?

Hi! Could you help me please? I'm looking for the possibility to combine my saved replies into folders. Do you have such functionality?

61
Eric Fitz
4 years ago
I
Inter C12New Participant
posted in Conversations
Does Intercom have any ticketing workflows?

How can I help my team get as much context on a conversation as possible before it’s assigned to them?

191
Eric Fitz
4 years ago
I
Inter C12New Participant
posted in Conversations
Can I group conversations by attribute or tag?

Can I view certain kinds of conversations, grouped together, in real time in the Inbox?

91
Eric Fitz
4 years ago
I
Inter C12New Participant
posted in Conversations
Can I prioritise a reply to an auto message based on keywords?

Can I mark a reply to an auto message as priority automatically if a customer’s reply contains certain keywords?

191
Eric Fitz
4 years ago
I
Inter C12New Participant
posted in Conversations
Can I reassign replies to auto messages based on keywords?

Can I reassign a reply to an auto message automatically if a customer’s reply contains certain keywords?

1041
Eric Fitz
4 years ago
I
Inter C12New Participant
posted in Conversations
Can I prioritise a conversation based on keywords?

Can I mark a conversation as priority automatically if a customer’s reply contains certain keywords?

251
Eric Fitz
4 years ago
I
Inter C12New Participant
posted in Conversations
Can I auto reassign a conversation based on keywords?

Can I reassign a conversation automatically if a customer’s reply contains certain keywords? 

71
Eric Fitz
4 years ago
I
Inter C12New Participant
posted in Conversations
Can I prioritise conversations that have been waiting for a reply?

Can I mark a conversation as priority if it hasn’t been replied to within a certain time frame?

211
Eric Fitz
4 years ago
I
Inter C12New Participant
posted in Conversations
Can I auto reassign a conversation that hasn't received a reply?

Can I reassign a conversation if it hasn’t been replied to within a certain time frame?

621
Eric Fitz
4 years ago
I
Inter C12New Participant
posted in Conversations
Can I tag a conversation that's been waiting for a reply?

Can I tag a conversation if it hasn’t been replied to within a certain time frame?

61
Eric Fitz
4 years ago
I
Inter C12New Participant
posted in Conversations
Can I get reports emailed to me automatically?

Can I set up my reports in such a way that I am regularly emailed a PDF version?

1671
Eric Fitz
4 years ago
I
Inter C12New Participant
asked in Conversations
How can I tag a conversation?

How do I add a tag to a conversation? I can’t find the option.

2692
T
4 years ago
T
Super User
TithoSuper User
posted in Conversations
Live Reporting

Keen for commentary on how y'all approach live reporting - our only major gripe with the Inbox experience is the lack of live reporting that you would want from a traditional 'live' engagement channel.  How do you approach live reporting?What metrics do you focus (obsess) on?How you you link this back to the OOTB reporting Inbox offers? NB: Have been on the recent reporting BETAs, which are a small step in the right direction but still not live.

471
Eric Fitz
4 years ago
I
Inter C12New Participant
asked in Conversations
How can I automatically assign new conversations?

I want new conversations to be automatically sent to a specific person or team, how can I set that up?

1751
Eric Fitz
4 years ago
I
Inter C12New Participant
asked in Conversations
How can I get notified of new conversations?

How can I know when new conversations come in from my customers?

91
Eric Fitz
4 years ago
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