Skip to main content

Conversations

Intercom's blazingly fast next-gen Inbox

  • 520 Topics
  • 1,480 Replies
520 Topics
H
HaneenNew Participant
posted in Conversations
Can Operator gather conversations and user attributes from an inbound email?

Is there a way to allow customers that are contacting us via email to get an auto response and have them somehow fill the conversation attributes we need? We have customers that use an on premise not SaaS product. They reach out to us mainly via email. Can we send an auto response back only to conversations inbound via the email channel?

10
A
3 years ago
U
User307New Participant
asked in Conversations
How is median response time computed?

We have agents wherein they are on Away status and yet their median response time is high?

1
R
Top Expert
3 years ago
J
Jack B11New Participant
asked in Conversations
How to upload 100+mb video from iPhone

How to upload 100+mb video from iPhone

1
R
Top Expert
3 years ago
D
David P13New Participant
asked in Conversations
Im looking for a way to get the inbox view when i click a lead/user.

 We offer phonesupport and when a customer is calling in i would love to have the same view in order to use for example quicklinks and see the lead/user in the same way as i do when they are chatting or emailing with us. How is this possible?

3
Eric Fitz
4 years ago
E
Erika DNew Participant
asked in Conversations
Missing Inbound Support Email in Inbox: A client emailed our support email address and the message did NOT make it into our Inbox! How can this be?

What is worse is we don't know how many more there may have been that we missed! I only learned this because the client sent a follow up email to my email address. Anyone experience this before? How can I troubleshoot and resolve the issue? Waiting on Intercom support but with 24 hour plus wait for a reply..I thought maybe someone here could help??? NOTE: I have tested the support email address and my emails are being delivered. I am at a loss! Help!

1
T
4 years ago
Z
Zarina ZNew Participant
asked in Conversations
Can I group my Saved Replies into folders?

Hi! Could you help me please? I'm looking for the possibility to combine my saved replies into folders. Do you have such functionality?

1
Eric Fitz
4 years ago
I
Inter C12New Participant
posted in Conversations
Does Intercom have any ticketing workflows?

How can I help my team get as much context on a conversation as possible before it’s assigned to them?

1
Eric Fitz
4 years ago
I
Inter C12New Participant
posted in Conversations
Can I group conversations by attribute or tag?

Can I view certain kinds of conversations, grouped together, in real time in the Inbox?

1
Eric Fitz
4 years ago
I
Inter C12New Participant
posted in Conversations
Can I prioritise a reply to an auto message based on keywords?

Can I mark a reply to an auto message as priority automatically if a customer’s reply contains certain keywords?

1
Eric Fitz
4 years ago
I
Inter C12New Participant
posted in Conversations
Can I reassign replies to auto messages based on keywords?

Can I reassign a reply to an auto message automatically if a customer’s reply contains certain keywords?

1
Eric Fitz
4 years ago
I
Inter C12New Participant
posted in Conversations
Can I prioritise a conversation based on keywords?

Can I mark a conversation as priority automatically if a customer’s reply contains certain keywords?

1
Eric Fitz
4 years ago
I
Inter C12New Participant
posted in Conversations
Can I auto reassign a conversation based on keywords?

Can I reassign a conversation automatically if a customer’s reply contains certain keywords? 

1
Eric Fitz
4 years ago
I
Inter C12New Participant
posted in Conversations
Can I prioritise conversations that have been waiting for a reply?

Can I mark a conversation as priority if it hasn’t been replied to within a certain time frame?

1
Eric Fitz
4 years ago
I
Inter C12New Participant
posted in Conversations
Can I auto reassign a conversation that hasn't received a reply?

Can I reassign a conversation if it hasn’t been replied to within a certain time frame?

1
Eric Fitz
4 years ago
I
Inter C12New Participant
posted in Conversations
Can I tag a conversation that's been waiting for a reply?

Can I tag a conversation if it hasn’t been replied to within a certain time frame?

1
Eric Fitz
4 years ago
I
Inter C12New Participant
posted in Conversations
Can I get reports emailed to me automatically?

Can I set up my reports in such a way that I am regularly emailed a PDF version?

1
Eric Fitz
4 years ago
I
Inter C12New Participant
asked in Conversations
How can I tag a conversation?

How do I add a tag to a conversation? I can’t find the option.

2
T
4 years ago
T
Super User
TithoSuper User
posted in Conversations
Live Reporting

Keen for commentary on how y'all approach live reporting - our only major gripe with the Inbox experience is the lack of live reporting that you would want from a traditional 'live' engagement channel.  How do you approach live reporting?What metrics do you focus (obsess) on?How you you link this back to the OOTB reporting Inbox offers? NB: Have been on the recent reporting BETAs, which are a small step in the right direction but still not live.

1
Eric Fitz
4 years ago
I
Inter C12New Participant
asked in Conversations
How can I automatically assign new conversations?

I want new conversations to be automatically sent to a specific person or team, how can I set that up?

1
Eric Fitz
4 years ago
I
Inter C12New Participant
asked in Conversations
How can I get notified of new conversations?

How can I know when new conversations come in from my customers?

1
Eric Fitz
4 years ago
Ask a question
Terms & ConditionsCookie settings