The scene is this:
A customer and rep are having a convo. The customer responds and a rep doesn't respond. I want to make sure I have an SLA around "going dark".
Let me know!
The scene is this:
A customer and rep are having a convo. The customer responds and a rep doesn't respond. I want to make sure I have an SLA around "going dark".
Let me know!
Best answer by Teodora
When creating the SLAs you can choose to apply them not only for the 1st reply but also for every next reply. This will help you to always have an SLA even if the conversation is ongoing.
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