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Can I set custom keyboard shortcuts in the Inbox?

  • January 7, 2021
  • 1 reply
  • 407 views

Is it possible to send messages by just hitting enter, rather than ctrl + enter. I would rather be able to just send a message without holding two buttons, by just pressing enter. Then, if I need to add a new line, I will just press ctrl + enter to do so

Best answer by Roy

Hello @hannah w12​ , Afraid it's not possible to customize shortcuts in Intercom. You can request this feature in @Product Wishlist​ Group.

Meantime, some softwares/extensions allow you to customize shortcuts on your own (Like you can trigger CTRL + Enter when you actually hit enter).

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  • Expert User
  • 1152 replies
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  • January 8, 2021

Hello @hannah w12​ , Afraid it's not possible to customize shortcuts in Intercom. You can request this feature in @Product Wishlist​ Group.

Meantime, some softwares/extensions allow you to customize shortcuts on your own (Like you can trigger CTRL + Enter when you actually hit enter).


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