Hello @jazmin j​ , What do you mean by sending notes to a team? Sending some private messages to team members is not possible in Intercom.

Or you want to send some note reply to all open conversations in a specific team?

Share more details please, I'll try to help.

Yeap, I meant the first case, sending private messages to team members. Thanks for your reply

@jazmin j​ , Yeap, It's not possible best way will be to reach teams in Slack. If you still want to send a notification in Intercom, the best way will be to create a new conversation and mention the specific team members in the note.

@jazmin j​ , Wishing you a very Happy New Year 🎄

BTW: If you need this feature, you can describe a use case and request it in @Product Wishlist​ Group.