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Answered

Question about addresses and domains.


Hello folks!🙋

I have a question about addresses and domains!

 

How to create other email address with default outbound address?

Right now, we're using "support@xxxxxxxxx.intercom-mail.com". But we wanna use other email for a webinar or other services.

Like webinar@xxxxxxxxx.intercom-mail.com, service@xxxxxxxxx.intercom-mail.com...etc

Is there anyway to create those email?

Best answer by Roy

Hello @user873​ , I don't think that it's a good idea to create a webinar@XXXX.intercom-mail.com e-mail address to contact your customers.

 

How about connect your existing domain to Intercom and create webinar@yourcompany.com?

 

Still, if you want to create webinar@XXXX.intercom-mail.com, you can invite a fake teammate to your Intercom account and set-up following:

InviteTeamMember 

If you want to add your company domain to send e-mails, here the guide for that.

 

Let me know if you have any further questions, happy to help you.

 

🦄

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3 replies

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  • Expert User
  • 1152 replies
  • Answer
  • February 3, 2021

Hello @user873​ , I don't think that it's a good idea to create a webinar@XXXX.intercom-mail.com e-mail address to contact your customers.

 

How about connect your existing domain to Intercom and create webinar@yourcompany.com?

 

Still, if you want to create webinar@XXXX.intercom-mail.com, you can invite a fake teammate to your Intercom account and set-up following:

InviteTeamMember 

If you want to add your company domain to send e-mails, here the guide for that.

 

Let me know if you have any further questions, happy to help you.

 

🦄


  • Author
  • New Participant
  • 4 replies
  • February 8, 2021

Hi Roy!

 

Thank you for telling me that! Finally I could do it that you told me, fake teammate thing!

If something happen, I might ask something!


Forum|alt.badge.img+5
  • Expert User
  • 1152 replies
  • February 8, 2021

Hello @user873​ , Glad to hear that it helped.

🦄 Feel free to ping me if you have any questions.


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