Skip to main content

Product Area

2904 Topics
U
User226New Participant
asked in Article Help Center
Troubleshooting Intercom on Ghost site

Hi all! I inserted the code exactly as listed but instead of showing up with "Hi there" at the top it says "Hi <%=". Please advise on how to change this message to logged out visitors. Thank you in advance.

2
U
4 years ago
J
Jakub KNew Participant
asked in Product Tours
How can I test my Product Tour?

How can check if `intercome product tour` is active on my site, to for example hide a modal which overlaps that tour?

5
J
4 years ago
B
Brian NActive User
asked in Messenger
Messenger Product Wishlist: ability to click on an already-added app to modify it versus having to delete it and create a new one.

1
Eric Fitz
4 years ago
I
IANDNew Participant
asked in Article Help Center
How do I change the text colour in the header?

I have a light background colour as my header, however the text is white and illegible. How do I change the colour of this text?

1
Eric Fitz
4 years ago
T
Super User
TithoSuper User
asked in Workflows
Real world experience and bot training

As per question, the article and help is all well and good but it is not really landing our bots conversion.  Our DesignWe reviewed 200K cases and distilled answers down to a few hundred to cover core needs and built the first 100 (then adding 50 per cycle)Custom bot paths all ending with a resolution bot answer150+ answers all with at least 10 variations of the question (trained)Some answers having key words to limit where they applyWe are refining the each resobot answer as we go (we have a weekly review process) Current PerformanceWe are seeing a small number of resobot answer sends on the end of the the custombotOur product is such that a request to add something could look like a request to remove something - but neither of these answers is being sent200 of 4000 conversations covered which seems low for 150 answers that cover our core business Would be interested in how y'all have approached this and what has moved the needle for your org.

9
Eric Fitz
4 years ago
J
Jon GNew Participant
asked in Article Help Center
I am looking for a help article timer option.

I am looking for information on how to initiate a timer if a customer is looking for something on our platform and can't find it. I.E. We release a new feature and the customer can't locate that. We created a help article, but they haven't clicked on Intercomm to find that yet. Ideally intercomm would understand they are looking for something and prompt a "Do you need help?" message. Is that available?

3
T
Super User
4 years ago
E
Edward KNew Participant
asked in Messages & Series
I'm creating an outbound message. I want it to show on non-mobile devices only. How would I do that? Is there an easy way or do I have to filter on various "OS" fields?

I'm creating an outbound message. I want it to show on non-mobile devices only. How would I do that? Is there an easy way or do I have to filter on various "OS" fields?

1
T
Super User
4 years ago
A
Ashutosh SNew Participant
asked in Product Tours
Dynamic Url on Second page of the Product Tour.

While creating a Product tour for multiple pages, how can I add rules on the second page which I am able to put on the first page from where I start the tour.Scenario: In my tour I ask user to create a new project and this takes the user to new page. Now on the new page, we have the projectId as the url parameter. So when I create a tour and user clicks on the New Project tab, it is always redirected to the project which I created while making the product tour.Can you suggest how to achieve this ?

1
B
4 years ago
B
Brian NActive User
asked in Messenger
How can I find the article that the Messenger directs me to? The pics in Messenger are too small for humans to read.

I'd be okay with reading through a response in the Messenger window, but I can't click on photos to expand them...and, thus, they are pointless as an aid to understanding. Thanks

4
B
4 years ago
R
Rob M11New Participant
asked in Messages & Series
Dynamic URL for images in outbound emails

I'm looking to dynamically place images in outbound messages. Each user has a different image associated (as an intercom custom attribute), and I want to use this in outbound emails.

1
K
4 years ago
K
Kim TConnector
asked in Messages & Series
I want to send an email to people based on content of an event

I am trying to set up a smart campaign based on the NPS scores (entered as events in Intercom). E.g. nps_score: 10  Currently I cannot see an "is" option for events, only a count or before and after dates.

5
K
4 years ago
M
Melanie KNew Participant
asked in Article Help Center
I am running emailcampaigns in mailchimp which include links directly to our articles. The mailchimp campaign report says that one article got 69 clicks, but when i check the report in intercom that article shows only "10" users watching.

Why is there a difference between both reports and how do I ensure all of the clicks show up on the HC article tally/report?

1
Eric Fitz
4 years ago
D
David P13New Participant
asked in Conversations
Im looking for a way to get the inbox view when i click a lead/user.

 We offer phonesupport and when a customer is calling in i would love to have the same view in order to use for example quicklinks and see the lead/user in the same way as i do when they are chatting or emailing with us. How is this possible?

3
Eric Fitz
4 years ago
B
Brian NActive User
asked in Article Help Center
Additional Help Center customization possible - namely, the header info and social media add-ons?

When just starting off with our Help Center customization, it started off reading "SIMTICS Help Center", but that text in the banner was entirey replaced when I uploaded our logo...so now I've got a blank logo with no words beside it. And then, the looks-to-be-standard "Advice and answers from the SIMTICS Team" doesn't look to be modifiable. Can I not change that? Also, I'd like to be able to add another social media button (Instagram). Can I do that, please?  

3
Eric Fitz
4 years ago
B
Brian NActive User
asked in Messenger
Added apps not showing - ?

What I'm seeing in my Messenger setup for Users is not what my colleagues are seeing.  I've added an app to include a link to our Help Center and things looked and works fine for me in Firefox. But then, when I sent them the update, they said they can't see the added app in Messenger? It still worked fine for me in Firefox, so I then went to an entirely new browser (Chrome) to try to see what they're seeing...I, too, couldn't see the added app. My Messenger preview shows that they should be there, though - ?? I added it to both User and Visitor to no avail. Again, it worked fine for me - but only me. Side note: I don't think I actually added the right app in the way that Intercom intended, but it "worked" for me. To add a URL for our Help Center, I added an app....chose Content Showcase...Flexible List...customize...then just left most of it blank after adding a title and URL. Here's my view regardless of whether I'm logged in or not...my assum

4
Eric Fitz
4 years ago
T
ToniNew Participant
asked in Messages & Series
Is it possible to recover conversations of a user you have blocked and unsubscribed?

Recently had to block a user for verbally accosting chat support. Now I'm in need of recovering those conversations for the sake of "receipts". I searched the user but the conversations have been deleted from her history. Is there a way to recover those conversations? They're only 24 hours old.

1
Eric Fitz
4 years ago
C
Chris T11New Participant
asked in Product Tours
Why is my Product Tour step disassociating itself from the UI element?

When I set up my product tour (for a logged in user), I associate each step to an element (& it looks great). Once I click on preview, the steps are no longer associated to any of the elements.

1
K
4 years ago
E
Erika DNew Participant
asked in Conversations
Missing Inbound Support Email in Inbox: A client emailed our support email address and the message did NOT make it into our Inbox! How can this be?

What is worse is we don't know how many more there may have been that we missed! I only learned this because the client sent a follow up email to my email address. Anyone experience this before? How can I troubleshoot and resolve the issue? Waiting on Intercom support but with 24 hour plus wait for a reply..I thought maybe someone here could help??? NOTE: I have tested the support email address and my emails are being delivered. I am at a loss! Help!

1
T
4 years ago
I
Inter C12New Participant
asked in Messages & Series
Why is my workspace under review?

I'm seeing the notification "Email can't be sent right now as your workspace is being reviewed", what's going on?

1
Eric Fitz
4 years ago
K
KhizerNew Participant
asked in Messages & Series
I've been getting this message - "Email can't be sent right now as your workspace is being reviewed" and Intercom chat support has been unresponsive for over a week. How can I resolve this?

I've been getting this message - "Email can't be sent right now as your workspace is being reviewed" and Intercom chat support has been unresponsive for over a week. How can I resolve this?

2
K
4 years ago
N
NikolaiNew Participant
asked in Messenger
ERR_NAME_NOT_RESOLVED error message in console

Hi team,I tried to add Intercom to our single page web application with the instruction but got ERR_NAME_NOT_RESOLVED in the console. I searched in Help Center but not found the same issue.How can I resolve the issue?

8
Eric Fitz
4 years ago
U
User685New Participant
asked in Messages & Series
Workspace under review

Our workspace has been under review since we verified our domain for outgoing emails. This has been 3 BUSINESS DAYS with no response after I immediately provided the information Intercom requested. It's hindering our business to not be able to communicate with customers about their orders. It says it should take less than a day and yet my message are still Not Seen to support. How long does it take to get any help?

1
Eric Fitz
4 years ago
M
Michael S11New Participant
asked in Contacts & Companies
How do I copy all user data from one Intercom workspace to another?

I am merging two intercom platforms into one. How do I ensure all of the data columns of an intercom csv export, is imported into the new Intercom? I exported the full data of a single user onto a CSV file. I IMPORTED the same CSV file after changing the email address as a test.  Most of the data did not import, like "First Seen" etc. The 6 that the imported asked for worked fine (ID, email etc) It is critical that all of the data is imported. How? Thanks!

1
Eric Fitz
4 years ago
H
Han PNew Participant
asked in Article Help Center
Why is my copied text pasting as an image into an Article?

I'm trying to paste text into an article and it is only going in as an image that cannot be edited. Anyone else experiencing this? This is a new issue, I've been able to paste test in the past.

1
Eric Fitz
4 years ago
U
User199New Participant
posted in Messages & Series
Hello, is it possible to send individual outbound to individuals, without importing a list of users? Or would these have to be imported one by one to send individually?

Hello, is it possible to send individual outbound to individuals, without importing a list of users? Or would these have to be imported one by one to send individually?

1
Eric Fitz
4 years ago
Ask a question
Terms & ConditionsCookie settings