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Mark T11Active User
asked in Messages & Series
What exactly happens with the Page Rule in Series Entry Rules?

I want to trigger entry to a Series only after a user has visited a certain URL. If I enter that as a Page Rule in the Entry Rule, it still shows below ALL my users as in the "audience" for this series. I'm thinking that means they are just eligible, but still won't enter unless they visit the designated page. Am I correct?

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User855Connector
asked in Product Tours
How to fire product tour with a staged feature rollout?

I have a product tour for a new feature announcement which I don't want to fire on the entire customer base, because we will launch the feature to 10%, then 30%, then 100% of the customer base. I know that Intercom can track usernames but 10% means 10,000 users and I can't manually specify all 10,000 to Intercom or upload a file to Intercom. At this time, I think I will turn off automatic product tour firing and our UI layer will have to see if a user is in the 10% and then fire the product tour on the page. Unfortunately, it shall need to remember who has vs. has not seen the tour. Or is there another way possible? Even on the option above, when the feature is rolled out to ALL users - if I turn on the automatic product tour firing, it will fire a 2nd time for ALL users; correct? I wish for that to not happen. Unless I delete the tour and then build a new one for the next feature rollout.

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Innovator ✨
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AnyaConnector
asked in Workflows
Can you add an open text field to a custom bot?

Hey everyone ✋ I'm creating a NPS question custom bots, and I wanted to know if it was possible to have an open text field?I want to be able to ask customers why they selected a specific score, and then from there, follow up with thank you message in the next (and last) path. Thanks in advance,Anya 

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EileenActive User
asked in Contacts & Companies
Is there a way to sync emails sent to users from gmail?

 Right now we are using Intercom for support and Pipedrive (CRM) for general account management. I'd like for our Customer Success team (who does support and AM) to move to using Intercom solely and leave Pipedrive for our sales team mainly.  The reason for this is that at this point our CS team has moved so much of what we do out of pipedrive and into Intercom. The only real lingering thing we use Pipedrive for is to have a viewable record of emails sent to our users in case any of them emailed us directly (which happens on occasion).  I know there's the option to have our emails forwarded into Intercom, but that's not ideal either because there are plenty of emails we all get personally that don't need to be managed through intercom (and shouldn't necessarily be public).  Basically I'd love to find an app that plugs right into a Intercom user's contact page and shows a record of any emails sent to that user's email address through gmail so that we have

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Patrick L11New Participant
asked in Messenger
I am need to setup a general number in intercom to allow me to chat with my customer, how can i do that

Hi, My Name is Patrick Leow, I am the Assistant Operation Manager located in Malaysia company name FoodMarketHub, I would like to get urgent help on how to transition my WhatsApps to intercom live chat to allow my 4 to 8 agents (Sunset WhatsApps) and import all my clients to intercom and allow 4 to 8 agents who can assist and support the customer at the same time I need urgent help on this. If can please call or message me in intercom

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Patrick L11New Participant
asked in Messenger
How to i import and chat with my users in intercom

How to i import and chat with my users in intercom

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User924New Participant
asked in Product Tours
If I want to add tours to my support bot, so if someone asks a question I can direct them to launch a tour. Is it possible to do this?

I'm asking because an Intercom support person mentioned that tours only fire once based on the targeting criteria, but if you can add a tour to a bot, it seems like they should be able to be manually initiated by the member/user.  Thanks!

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Jessica W11Active User
asked in Contacts & Companies
Leads are not merging into users

Hello, I have created a Zap to do the following: 1) User creates Calendly appointment2) Filter: Calendly appointment must have X event name3) Lead is created in Intercom However, when I then sign up properly on our side, it is creating a separate user despite the emails being the same and we have then have a lead and a user both with the same email. Is there something we are doing wrong?

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Joe D12Active User
asked in Messages & Series
I've recreated a Campaign afresh in Series, rather than duplicating it, and now I want to put the Series live and stop people entering the old campaign. How do I do this?

As unlike when you duplicate the Campaign into Series, you are not given the option to stop people from entering the old Campaign as it does not automatically recognise that the Series is a like-for-like. Would you add a 'signed up before' date to the old Campaign and a 'Signed up after' date to the new campaign to do this perhaps? Any help greatly appreciated.

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Anthony ANew Participant
asked in Messages & Series
Issues migrating a campaign to Series

Hello ! I am migrating my Campaigns to Series and I have some issues : 1) Why can't I use Segments as Series' and Emails' Goals anymore ?2) Why can't I select "Event is increased" anymore in the Exit Rule of a Serie ?3) When is the starting point of "Match within X days" when we talk about Series Goal ? The entry in Serie ? The exit ? Or the last email ?4) How bad is to link two entry rules one after the other ? Thanks for your insights

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Eric Fitz
Employee
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User673New Participant
asked in Workflows
How can I fond out what users went down a particular path?

I sent out a custom bot and I'd like to know the user responses

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Eric Fitz
Employee
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User917New Participant
asked in Messenger
The messenger can't be initialized with my own app id ******

The messenger can't be initialized with my own app id ****** I tried with a test workspace app_id it works. but my main workspace app_id ****** doesn't work. Check from here https://www.pinticks.com

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Eric Fitz
Employee
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Marianne MNew Participant
asked in Workflows
Can a specific event trigger a custom bot as soon as it is detected ?

Hi,  We created an event called "Analyse_error", in order to detect every time one of our users encounters an error while using our solution. This events is well detected by Intercom and appears in the "rules" that determine when to launch the bot. For example, I can choose to send the bot to every users that encountered an error in the last 2 days.  However, I would like to launch the bot AS SOON AS the user encounters an error. That means, EVERY TIME, and AS SOON AS the event is detected.  How can I do so ?  Thank you for your help.

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Eric Fitz
Employee
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Mark T11Active User
asked in Messages & Series
How can I send an email only to users who have visited a certain page on my site recently?

I want to send an email only to users who have visited a certain URL on our site in the past 7 days, but can't find any way to create such a group in either email rules or User filters. There is no Page Visited option as there is for some other messages. Am I missing a way to do this?

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medlNew Participant
asked in Product Tours
When setting up a product tour, I select all the elements and create the tour, however on attempting to preview, it states that "The element being pointed to isn't visible here".

Could this be a settings issue with my web page or URL? Any help would be great.

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Innovator ✨
KeerthiSuper User
asked in Contacts & Companies
Is there some way to create leads in Intercom from Hubspot?

The current HubSpot integration works the other way round where leads from Intercom can be used to create contacts on Hubspot.

130
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Innovator ✨
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Jessica W11Active User
asked in Messages & Series
Collecting free text through a banner

Hi all! Is there any way currently to ask a question in a banner and have a user answer with a free text field?

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User556New Participant
asked in Conversations
How to create inboxes with complexity levels ?

Redirection of conversationsHello everyone 👋 How do you disperse conversations at customer cares? 🙂  I would love to be able to create different inboxes by level of complexity 💪  🙅 Natively with Intercom it seems complicated or even impossible💡 With a custom bot that sorts, it requires asking a lot of questions to redirect👯 With one entry point and one or two customer cares that redirect all day to the right inboxes🏃 With auto tags + previous point... Does anyone have this kind of use? What did you set up?If you have other ideas as well, I’m interested in 😇  Thank you 🙏

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Chris C11Active User
posted in Workflows
We use the bot inbox and I just found a number of auto closed conversations that, IMO, should not be closed.

We use the bot inbox and I just found a number of auto closed conversations that, IMO, should not be closed. My resolution bot was set to close if the bot already answered the question. If you look at the flow of the conversation above it seems as if Intercom is taking a null response from the customer as an assumption that the answers helped and then closing the conversation. This is dangerous and I would ask that the conversation only be closed if a customer clicks 'that helped' or some other confirmation screen Intercom would send.

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User888New Participant
asked in Conversations
Searching by mention?

Hey y'all, hope you're having a great weekend! :) Has anyone found a way to search by mentions other than your own? For example, if Sally handles all tour requests, I'd like to be able to search "@Sally" to pull up every time she's been mentioned. I've tried this in search, but didn't have any luck. Any advice would be so appreciated! Thank you!

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User401New Participant
asked in Messenger
What has happened to our Intercom Messenger icon?

What happened to the intercom icon? we now have a magnifying glass and it looks like we need to pay in order to choose our own icon. Is anyone experiencing the same issue?

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Eric Fitz
Employee
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Cris M11Connector
asked in Messages & Series
When I copy a campaign to series, it comes up empty!

Hi there, When I open one of my campaigns to "copy to series", I wait for it to load in the series feature, refresh the page and it it comes up with no blocks whatsoever.I've managed to do this for other campaigns, in fact the other campaigns it worked for were the same as this one, just in another language. Any ideas on what could be causing this? Thanks in advance!Cris

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ReedConnector
asked in Article Help Center
Help troubleshooting setting up Google Tag Manager with User ID

Hi, I'm Reed, I can user GTM to set up intercom to work using the logged out users method. This also works when users are logged in. In both cases the messenger loads as expected.  But when I try to set it up designating the User ID, the messenger doesn't load. Looking at the GTM preview, the Tag Details show the firing status is Succeeded, and the User ID is what I expected, as is the Workspace ID. Firing Triggers is Window Loaded Trigger By the way, I'm using a Dev account to test this before loading on our live site. I've also tried using a custom javascript method to convert the User ID to an integer. Again the preview Tag Details shows the same results except this time the User ID is an integer (as planned.) Does this work? or is our only option to use an email? We'd rather not. But if we must is it possible to use the identity verification w/ GTM? Thanks in advance...

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SaritaActive User
asked in Article Help Center
I have set up Google Analytics for Help Centre. I want to track the Source from where I get maximum traffic, No of users, and articles with the most views. Any recommendations?

I have set up Google Analytics for Help Centre. I want to track the Source from where I get maximum traffic, No of users, and articles with the most views. Any recommendations?

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Maisie MNew Participant
asked in Messages & Series
Should an entry rule apply to the entire series?

If you set an entry rule, I'm finding this only applies to the first email/chat/post scheduled immediately after that rule. To have rules apply to each message, I have to create a new rule before each one. Is this correct, or should the entry rule apply to all messages in the series?

40
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