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Answered

Why is the Product Tours builder telling me that the Messenger is not installed?

  • November 19, 2020
  • 2 replies
  • 33 views

hello! I have an error message when I try to set-up a new product tour. It says to check that Messenger is set-up on the URL but it should be normally.

Thanks

Best answer by User488

@roy s11​  hi!

Thanks for your answer.

Yes I confirm. I've been in the loop with Intercom's support team. It seems to be a bug on their side as it's working well with some of my co-workers!

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2 replies

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  • Expert User
  • 1152 replies
  • November 19, 2020

Hi @user488​ , Can you confirm that Intercom messenger installed on this web-site?


  • Author
  • New Participant
  • 1 reply
  • Answer
  • November 23, 2020

@roy s11​  hi!

Thanks for your answer.

Yes I confirm. I've been in the loop with Intercom's support team. It seems to be a bug on their side as it's working well with some of my co-workers!


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