Is it possible to send voice notes through the Messenger?

Question

how can i setup a recorder in masenger  if the customer has difficulty to type his question he can record it and send  like what's up chat

Roy · Accepted Answer

Hello @user281​&#128104;‍&#128640;, Currently, Intercom messenger doesn't support Voice messages, You can submit this feature request in @Product Wishlist​Group. In the meantime you can use following workaround: 1 - Use Video recorder apps and send customers videos directly from Intercom. Here app's for that: Hippo; Video messages; StoryXPress; 2- Use Aircall or Google Meet apps to directly start a call/video conversation with your customers.Keep in mind that Video/Voice conversation with your customers makes your support team slower but in some cases can increase customer experience.Hope this will be helpful, have a lovely day &#128104;‍&#128640;

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