Custom Bots

Automate simple processes, offer proactive support and engage your customers with Intercom's Custom Bots

  • 235 Topics
  • 499 Replies

235 Topics

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Denis TaranetsExpert User
asked in Custom Bots

Custom Bot vs Task Bot

Hello, community. I have a Custom Bot that guides users to the most common questions. As with any bot, there is an option to wait for an agent. Unfortunately, if the user picks this option, the task bot also participates which is not look that neat. Example on the screenshot attached  The question is, can I somehow adjust the Custom or Task bots so the situation on the screenshot would not repeat itself? I would still like the Task Bot to inform the user about the time of the response, but not in case if the custom bot already participated   

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2 years ago
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Mark T12
posted in Custom Bots

Kia ora and mabuhay to everyone here! I'm Mark, Solutions Architect originally from Manila, now at Wellington, New Zealand working for PaperKite!

Kia ora and mabuhay to everyone here! I'm Mark, Solutions Architect originally from Manila, now at Wellington, New Zealand working for PaperKite! We've heavily used Custom Bots for our product, Rippl - an award-winning, privacy-based contact tracing solution. You can read all about our Rippl Intercom journey here - https://www.intercom.com/blog/rippl/. We've also helped Volkswagen New Zealand customise and deploy their Intercom Custom Bot to help identify leads and also give them the ability to do quick self-service inquiries. PaperKite has a very strong focus on Conversational UX, which includes chatbots, and are keen to help out and work with anyone interested in this space. I plan on participating actively in this forum, especially in the Operator/Bots space! Looking forward to chatting with you, fellow Connectors!

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A
2 years ago
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Diego M
asked in Custom Bots

Show your own/favourite Intercom Bot!

We dont already have a bot, but are looking for bots based on intercom for inspiration :)

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L
2 years ago
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Inter C12New Participant
asked in Custom Bots

Why am I getting a “Finish designing your bot” notification?

Why am I getting a “Finish designing your bot” notification?

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Eric Fitz
2 years ago
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User318
asked in Custom Bots

What's the difference between Messenger and Outbound Custom Bots?

I'm trying to understand how these two products work together or if they even do.

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2 years ago
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Teodora
posted in Custom Bots

Hi all,

Hi all, My name is Teo and I am leading the Customer Care team at Mews Systems.We are using Intercom for support and also for onboarding new clients. We have currently started using a lot the bots and I would love to hear other's feedback on how well they are working for you.

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U
2 years ago
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Denver
asked in Custom Bots

Can customers search for external/third-party content within a Custom Bot?

Is there any way to integrate the website's search function into Intercom's interface during bot dialogue or on the main entry page? To clarify, one that would search the website itself, and not just articles we post. Integration with Google My Business would be great as well, so if someone searches a topic or location, they can be served with a Google Maps link.

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2 years ago
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Ana P
asked in Custom Bots

How can my Custom bot only appear when an user clicks on "Send us a message"?

I tried changing the option in this button: But it still doesn't work properly. I want the bot to appear when the user clicks on "Send us a message", but right now, it's appearing exactly when they just logged in. And it is kind of aggressive, especially since my bot is just asking things like more info on bug reports, or Q&As, etc. I would really appreciate the help! This is my first time using Interconnected.😁

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Eric Fitz
2 years ago
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Matt A11
asked in Custom Bots

Where is the RULE for looking at the Page Title?????!!

Hi guys... I am looking for the rule that allows me to look at the URL HTML Page Title... NOT the URLOur Page Title contains a ton of valuable information to create a bot from ... but all I can see as a rule is the page URL.. I need the title to be able to be looked at too!

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2 years ago
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TithoExpert User
asked in Custom Bots

Custom Bot Design

We have been using the custom bot as a form of triage for awhile and seen less interest in deep bot paths and more give me the answer or a human. What has every ones experience been with custom bots thus far?How many steps before users request to talk to a human or get an answer?Are you ending paths with a resobot? If so, are the users using the answers? Are the resobot answers being shared?Is the triage actually working for you? 

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2 years ago
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