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Hello there ! 

We are trying to build a custom response in chat through workflow and custom action. 

We have a custom action set up to get a document in our private database. We see in the log that the api call is working. But when doing the workflow in live condition, intercom chat doesn’t retrieve the response and download the pdf file automatically. I want to know if someone has already faced the same problème ? is intercom chat able to retrieve the document from a custom action or not ? 

 

Hi Nicolas, It’s Mat from the Support Engineering Team 😀

You can only retrieve the URL of the PDF hosted in your database with the API. It won’t be downloaded automatically.

Please let me know if you have any questions about this.

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