Hey yall, TIA for the help!
I am inheriting a preexisting Workflow and pretty much overall inbox, and a KPI that would help me out a lot is knowing how many users completed a Workflow (aka got their question answered) without any human intervention. Knowing this number or percentage before I make any changes vs. after would allow me to report on whether those changes that I made were effective.
Is there an easy-ish way to accomplish this?
Best answer by mateusz.leszkiewicz
Hi Andy,
The easy-ish way to view the statistics of the workflow is through our native Report tool.
You can read more about workflow reports here and build a custom one that suits your needs.
I hope this will help you enhance your workflows.
+5Hi Andy,
The easy-ish way to view the statistics of the workflow is through our native Report tool.
You can read more about workflow reports here and build a custom one that suits your needs.
I hope this will help you enhance your workflows.
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