Reporting - How many users completed Workflow without user intervention

  • 28 February 2024
  • 1 reply

Hey yall, TIA for the help!

I am inheriting a preexisting Workflow and pretty much overall inbox, and a KPI that would help me out a lot is knowing how many users completed a Workflow (aka got their question answered) without any human intervention. Knowing this number or percentage before I make any changes vs. after would allow me to report on whether those changes that I made were effective.

Is there an easy-ish way to accomplish this?


Best answer by mateusz.leszkiewicz 5 March 2024, 15:39

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Userlevel 2
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Hi Andy,

The easy-ish way to view the statistics of the workflow is through our native Report tool.

You can read more about workflow reports here and build a custom one that suits your needs.

I hope this will help you enhance your workflows.