Hi ranker01,

I would recommend creating a new access token according to this guide to make sure you are using the correct one.

Cheers, 
Mat from Support Engineering Team
 

Hi @ranker01 -- Cam from the Intercom Support Engineering team jumping in here. 

If you’re still seeing this issue after creating a new access token, as recommended by my teammate @mateusz.leszkiewicz above, please feel free to start a direct conversation with our support team in Messenger or by email so we can discuss this and collect some additional details from you in a more 1-on-1 space