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I have passed correct API key but still it showing API key error

  • 5 February 2024
  • 2 replies
  • 12 views

Even though I've entered the correct API key, it still indicates an API key error. How can this issue be resolved positively?

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Best answer by mateusz.leszkiewicz 6 February 2024, 14:25

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Userlevel 2
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Hi ranker01,

I would recommend creating a new access token according to this guide to make sure you are using the correct one.

Cheers, 
Mat from Support Engineering Team
 

Userlevel 2
Badge +3

Hi @ranker01 -- Cam from the Intercom Support Engineering team jumping in here. 

If you’re still seeing this issue after creating a new access token, as recommended by my teammate @mateusz.leszkiewicz above, please feel free to start a direct conversation with our support team in Messenger or by email so we can discuss this and collect some additional details from you in a more 1-on-1 space 👍

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