Hi there!
I have been toying around and can’t find a solution. My customer support center operates Monday-Friday 3am-7pm ET. I want to disable messenger during this time OR, use Fin AI to create a ticket instead of allowing a conversation (ideal).
Has anyone done this successfully? Would love any approach that has worked.
Thanks in advance for any ideas!
For context on the approach I tried:
I created a workflow When customer sends first message (outside of office hours) > Convert to ticket. Instead of this flow initiating, the bot keeps trying to answer my questions when I send my message. I don’t want that - I want the bot to immediate trigger the ticket workflow.
Best answer by Ebenezer.Laleye
View original