Hi there!
I have been toying around and can’t find a solution. My customer support center operates Monday-Friday 3am-7pm ET. I want to disable messenger during this time OR, use Fin AI to create a ticket instead of allowing a conversation (ideal).
Has anyone done this successfully? Would love any approach that has worked.
Thanks in advance for any ideas!
For context on the approach I tried:
I created a workflow When customer sends first message (outside of office hours) > Convert to ticket. Instead of this flow initiating, the bot keeps trying to answer my questions when I send my message. I don’t want that - I want the bot to immediate trigger the ticket workflow.
![](https://uploads-eu-west-1.insided.com/intercom-en/attachment/23459097-d0e5-49f9-ba14-780d751720a8.png)
![](https://uploads-eu-west-1.insided.com/intercom-en/attachment/8a10a95f-f892-4921-a345-2d338608fd3a.png)
Best answer by Ebenezer.Laleye
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