Hi, new to workflow and running into a bit of a roadblock. I am trying to route users that interacted with either the custom answers or FIN, and get them to a specific team using Tags and I am not getting the chats routed to the branches created. Are Tags a good use for routing interactions to specific teams or is there something else that would work better?
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Hi
Looks like you’ve had a chat with my teammate Kendall in Messenger and managed to get this sorted out so I’ll leave you to it
One thing to keep in mind when using branches in Workflows is that the branches work from top to bottom. So if you have 3 IF statements and and ELSE statement in your branches, the first branch that the conversation matches with is the one that it will take. So if it matches for branch 2 and branch 3, it will follow down the branch 2 path.
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