Messages & Series

Send perfect messages and targeted campaigns with Intercom's outbound features

  • 638 Topics
  • 1,543 Replies

638 Topics

M
MimNew Participant
asked in Messages & Series

How do we use Intercom's 'Verify Account' email template to confirm a new user sign up?

We set up an email using the Intercom template below (shown when you click on 'New email --> Choose template', but it's not working. We've tried changing several things but still cannot figure it out!  Basically, we want to follow the standard sign-up flow of most websites:New User signs up/registers --> 'Verify Account' email is sent to them (hopefully from Intercom!) --> User clicks on the link in email --> Account is verified and they're taken to the 'Sign In' screen. Thanks in advance for any help!

1
Daniel M15
1 year ago
U
User1204Active User
asked in Messages & Series

Personalization of the Onboarding - Specific message based on missing elements our website

I am wondering if it is possible to personalize our onboarding process of new Customers showing them a post or a product tour in case they skipped a part of the process and did not fill the information.  For example: missing photo, I can send them a post to warn them about this.  How this can be done? I know I should segment my audience, but I need to import the image_id of our website as a custom attribute for that specific customer?  Thanks in advance!

1
A
1 year ago
N
NejatNew Participant
asked in Messages & Series

Hello, we want to send message (email) via API using custom template and subscription

We will send Job Opportunities emails via api but users should be able to unsubscribe, how can we do it?

1
Daniel M15
1 year ago
A
Andy B12New Participant
asked in Messages & Series

What's the best way of testing series?

Obvs you can preview the individual steps in the editor, but I want to be able to go on the journey my customers are seeing so I can check the rules are applying correctly.

4
A
1 year ago
S
Scott G12New Participant
asked in Messages & Series

Trying to re-verify email address

Hi there!I'm trying to re-verify my work email address. It had been verified in the past, but the email address was deleted from our Google Business account, then re-added. So there was a period where the email address did not exist.I've tried resending the verification email (also checked Spam), and tried deleting the email from intercom and re-adding it as a custom address. The verification email never appears.The company domain name is verified.Reading some of the other questions surrounding this topic, I'm wondering if maybe when the email address was deleted from Google, it was added to your bounce list? The email address is my first name at company name.Thanks!Scott

2
S
1 year ago
J
Jan WNew Participant
asked in Messages & Series

How can I start a series when a company's plan changes?

If a company upgrades to a higher plan, I want to provide them with additional information about the new plan. How can I achieve this with series or any other Intercom tool?I do not have an event for Upgrade.Any ideas?Thanks in advance!

2
J
1 year ago
U
User1302New Participant
asked in Messages & Series

Can you pass JSON object to Webhooks value field In Intercom?

How to pass object to webhook body value?I want to send key: contact:with value:  {"email": "user@email.com",    "id": 377},  I was trying with quotes, without, with and without curly braces.  How shoud I form a string or waht to send an object  

4
U
1 year ago
S
Sami ANew Participant
asked in Messages & Series

My series has the trigger "event is signup" and some audience filters. The preview audience indicates 18 matches but when I set the series live, it shows 0 matches. Any ideas? Thanks!

My series has the trigger "event is signup" and some audience filters. The preview audience indicates 18 matches but when I set the series live, it shows 0 matches. Any ideas? Thanks!

2
S
1 year ago
N
Niki FNew Participant
asked in Messages & Series

How can I preview a Series that contains wait blocks?

How can I preview a series that has messages set to wait 1 day between them? Do I actually have to go in and remove each of those rules to be able to preview?

2
Kevin Bendixen
Top Expert
1 year ago
R
Ryan G11Connector
asked in Messages & Series

How can I target users who are on mobile, but not web?

Trying to find a way to target users that are on mobile, but not using our app.Can't find a way to target this subset within the numerous targeting options available for Post/Messages.

12
E
1 year ago
P
PILOTNew Participant
asked in Messages & Series

Error generated when I try to Send Now

When I try to Send Now, I get an error message "The value for attachment is not an integer". What might be causing this?

4
Diana Tripac
1 year ago
M
MktActive User
asked in Messages & Series

iOS 15 now blocks email tracking in the Mail app. How to keep a healthy email list?

With iOS 15, Apple blocks the tracking of email opens in the Apple Mail app. MacOs and iPadOS coming (read more). That means we'll lose significant data at the open rate level.  The problem…To keep our deliverability healthy, we don’t email people who didn’t open our emails in the last 365 days. That means a lot of people, who actually open our emails, will be excluded from our audiences, as Intercom will think they never opened an email.  What alternative ways do we have to keep our email list clean, without using this open email event? Thanks!

1
Daniel M15
1 year ago
H
Henrik AActive User
asked in Messages & Series

Why is it that Intercom "cuts" a logo or added picture in half in emails? I have talked with support about this a couple of months ago but it is still happening. This is happening when reveived in Outlook.

Why is it that Intercom "cuts" a logo or added picture in half in emails? I have talked with support about this a couple of months ago but it is still happening. This is happening when reveived in Outlook.

2
M
1 year ago
L
LotNew Participant
asked in Messages & Series

Is it possible to use the layout tool in the dynamic content section?

Is it possible to use the layout tool in the dynamic content section?

2
A
1 year ago
H
Henrik AActive User
asked in Messages & Series

We want to release a new feature and test it with 100 customers. How do we segment them?

We have a list of 100 selected customers that we want to introduce a new feature to. We have their email addresses. How do we (quick and easily) find the customers and define them to be the ones to receive the Series/Messages. Right now all I can see is manually adding their email address one-by-one under Rules in the Series. And this will take forever to do... any suggestions on an easier way to do it? 😎

2
Diana Tripac
1 year ago
G
Greg S13New Participant
asked in Messages & Series

Is there a way to have in-series emails go to users only during the user's local time zone work hours and work days (avoiding holidays)?

Is there a way to have in-series emails go to users only during the user's local time zone work hours and work days (avoiding holidays)?

1
L
1 year ago
S
Sandy MNew Participant
asked in Messages & Series

How can I include an email signature every time?

Does anyone have recommendations on how to include an email signature without copying and pasting every time an email is sent out?

5
S
1 year ago
H
Hannah C14New Participant
asked in Messages & Series

How do I upload a list of emails to send an outbound email to on Intercom? These users have signed up to a waiting list and we want to use intercom to let them know our app has launched on Android.

How do I upload a list of emails to send an outbound email to on Intercom? These users have signed up to a waiting list and we want to use intercom to let them know our app has launched on Android.

2
H
1 year ago
U
User2161New Participant
asked in Messages & Series

Running into an issue with carousels not showing on Android devices

Was looking into using mobile carousels and decided to run some tests to get a feel for it. However, during the tests we're unable to get carousels to pop up on Android devices despite being "sent" from Intercom. We have no issues with iOS devices. The carousel is set to show automatically with no specific trigger event. Have also tried testing it by setting it to Android only but no luck there. Anyone run into this issue before or have any other suggestions?

3
A
1 year ago
H
Henrik AActive User
asked in Messages & Series

If we create a post and users don't read that post they don't get an email

If we create a post and users don't read that post they don't get an email am I correct in assuming that? If it is so, we would have to create Series and set up a fallback email?

1
A
1 year ago
G
Greg S13New Participant
asked in Messages & Series

How can I set priority to multiple series entry rules?

I want to create two different entry rules for a series and ensure that a user can only meet the conditions for one of those rules. That is because I want to A/B test a series start message, and all series begin with entry rules. Here are limitations relevant to what I'm trying to do:1) Split tests can't be used to begin a series2) Only users who meet certain conditions are eligible to receive the B version of the message, so these conditions have to be factored into one of the entry rule blocks3) All Intercom objects (tags, rules, split tests, etc.) between an initial entry rule and the first message sent introduce wait time before the first message is displayed for a user In the form of a question: how can I set some kind of priority to entry rules, such that Intercom first looks at Entry Rule Block 1, and if a user meets those conditions, the user begins the series there, and the user is not checked against Entry Rule Block 2? Or, is there some other way of ensuring that a u

3
A
1 year ago
E
ElliottNew Participant
asked in Messages & Series

I would like to delete a Conversation after a certain date

Hello, My company uses Intercom and one of our clients would like us to delete users' conversations that are older than a month.However, I have not found any solution to do that, neither on the Dashboard, nor in the API. Is it even possible ? Best regards,

1
Brent
Super User
1 year ago
A
Abby CNew Participant
asked in Messages & Series

Is it possible to make it so that any time our logo appears in an email it can link back to our website via a custom URL?

We would love to be able for customers to click on our logo in emails and be brought to our website.

1
A
2 years ago
U
User1835New Participant
asked in Messages & Series

Can I send an email to the same user of a loyalty program in a series?

Can I send an email to the same user of a loyalty program in a series after he has reached 4 orders - saying "hey you're 1 order away from a discount" and doing this every 4 orders ? As in a series doing a circle --> every 4 orders sending this email?I can't find a way to add +4 orders as a conditionDo I have to make an entry block for 4 orders - 9 orders - 14 orders, etc? Or is there a more pratical way

1
A
2 years ago
U
User2541New Participant
asked in Messages & Series

Is there a way to link an email thread from Intercom to ClickUp that updates in real-time?

I'd like to know if there is a chance I can send an email using Intercom and have the conversation commented on a set task in ClickUp. Any tips or tricks you can give are highly appreciated. 🙂

1
A
2 years ago
Ask a question
Terms & ConditionsCookie settings