Customers progressing in spite of wait rules

  • 2 September 2022
  • 2 replies

I have a series that I set live and some customers progressed through the series immediately even though the first post has been set with "if not online after 5 days" and they have gone through to the next rule block and then been sent a chat. What would make this happen?


Best answer by Racheal 19 September 2022, 19:57

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Userlevel 4
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@karen f11​ Can you share a screenshot?

Userlevel 4
Badge +5

Hey @karen f11​ Racheal from the support engineer team here👋


When it comes to matching times on Rule blocks within a Series:

"Try to match for x time" means it will wait up to that amount of time for the person to match the rule. If they match sooner, they'll move on sooner. If they don't match in that time, they will either progress down an "if not matched" path (if you have one set up) or disengage from the path (if none are set up).


"Try to match once" means that if the person does not match the rules as soon as they reach that node they will leave the path or progress down an "if not matched" path.


I hope this clears things up!