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Messages & Series

Send perfect messages and targeted campaigns with Intercom's outbound features

  • 689 Topics
  • 1,660 Replies
689 Topics
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Erin KActive User
asked in Messages & Series
Is there any fix for Transactional Emails for Unsubscribed? Needed for Password reset.

I moved all of our transactional emails to intercom, but it’s a real issue that we can’t use a workaround for people who need to reset password if they have unsubscribed. 

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1 year ago
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Paola GiraldoNew Participant
asked in Messages & Series
Turn off responses to marketing campaigns

Hello everyone, Our company uses Intercom to make marketing campaigns. When we send them in Post format we can disable the replies but when they are in Mail format it is not possible and we have several replies from customers. Does anyone know how we can block these responses? Thank you Paola

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Employee
1 year ago
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Landon B12New Participant
asked in Messages & Series
Series: Reply to previous email to create thread?

Is there a way to send a follow up email as a reply to a previous email in a series?Example:New lead enters the funnel > We send an email via Series > If no reply after 3 days > Send X email as reply to first email creating a thread > If no reply after 7 days > Send email as reply to the threadMost email automation services (Salesloft, Outreach, Apollo, etc.) offer this but I’m struggling to pull this off with Intercom. 

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Shauna
Intercom Team
1 year ago
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Justin McMahonNew Participant
asked in Messages & Series
Automate an intro welcome message to only go out when new employees sign on

Hi all! I am looking to send an automated outbound message every time a new team member signs on for the first time welcoming them to our company. Ideally, each time somebody with the tag “new nurse” signs on for the first time, this message would be sent to their inbox giving them a brief introduction and some best practices. I don’t want it to show up for anyone who currently has this tag, only new nurses that are starting in the future.Is there an easy or easier way to accomplish this? I was brainstorming and I suppose I could also create an alternate tag that only new employees get, and then manually remove it once the message goes out? In short, I want to automate an intro message that will only go out to new employees joining our company. Any help would be appreciated. 

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1 year ago
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SamChapsNew Participant
asked in Messages & Series
Messanger/bot without the messanger

Just wondering if we can do something similar to messanger but wihtout the message function? What we want to do is use intercom to display our tours, links to help content etc in our products, but we aren’t quite ready to have people messaging us in intercom. 

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Racheal
Intercom Team
1 year ago
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Zachary GonzalezNew Participant
asked in Messages & Series
How to stop sending a particular email campaign until the user ends up logging back in?

Hi I want to ask how to stop sending a series of email campaign until the user ends up logging back in to my product? I created a particular reengagement email campaign, and I want to stop sending the rest of the emails after the user returns to my product. How should I set up my email campaign to detect such activity?  Thank you! 

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Jacob Cox
Intercom Team
1 year ago
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john.elamNew Participant
asked in Messages & Series
Use Intercom API to trigger SMS Template with Event Metadata variables?

Objective: Programmatically (API) send SMS through Intercom while passing in a payload of variables to inject into the SMS template. We can’t find a path forward to utilize event metadata to fill in SMS template variables inside of series. Our current path that led to a dead-end isCreate a series with an event trigger. We POST an event to effectively send an SMS Use event metadata to pass in sms template variable values The only event attributes that show up in the SMS template builder are <eventname> first, last and count. Not our custom event metadata we specified.

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Jacob Cox
Intercom Team
1 year ago
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Marcus RyanNew Participant
asked in Messages & Series
System is extremely slow and crashes

Hi there,We are experiencing a high level of agents reporting that Intercom is extremely slow and keeps crashing when selecting/sending replies. Any advice would be really helpful. Thank you.

3151
Nathan Sudds
Expert User ✨
1 year ago
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Marcos Paulo Sarges RolimNew Participant
asked in Messages & Series
Error in method presentMessageComposer using React Native

When I run this method the Intercom screenis called normally and with the text I define.After opening the chat and sending the predefined message the bot goes into action with the messages to give us more context about the chat.After the second interaction, the chat returns with the same message as before.In theory, this behavior is wrong, it should only bring the text to the first interaction Attention to the input! 

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Racheal
Intercom Team
1 year ago
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ElanNew Participant
asked in Messages & Series
How do Guided Users work?

I’d love someone to explain to me like I’m 5, how Guided Users work. If I do a 5 step product tour, then that counts as 1 guided user if they go through all 5 steps right? What about if there’s a checklist and it links out to 5 different product tours? Would that be 5 different guided users or 1 guided user?This is real time footage of me right now:  

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Racheal
Intercom Team
1 year ago
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Anita HNew Participant
asked in Messages & Series
Image doesn't show when post is live

I added an image to a post. It renders fine in preview, but does not show at all when I set it live. There is only a large blank space where the image should be. The image is a .png that does not exceed size restrictions. Appreciate any advice.thank you!

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1 year ago
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Ankita GoyalNew Participant
asked in Messages & Series
Unable to resolve steps in checklist automatically. How do I make this happen?

I see two options: Product trigger or content/attribute/event rule. I’m unsure if both of these are necessary to resolve each step automatically. I want each step to resolve as soon as the user clicks the CTA button. Which settings do I need to update to make this happen?

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Shauna
Intercom Team
1 year ago
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Hadar BlutrichNew Participant
asked in Messages & Series
how do I disable the chat but keep the messenger (so users could use help)

how do I disable the chat but keep the messenger (so users could use help)

19391
Shauna
Intercom Team
1 year ago
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Fleur van BladelNew Participant
asked in Messages & Series
Ignore/hide message

Dear reader,At ValueBlue we reach out to users of BlueDolphin, asking them how likely the are to recommend our tool, by the use of your sulution, Intercom. Ideally, we allow users to select: 'do not show me this message again', but as far as I can find out, that is impossible. How do we allow our users to 'no longer show' a specific ‘Intercom’-message, and thereby, improve the quality of NPS-research?Thank you in advance for letting us know. Fleur    

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1 year ago
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Fleur van BladelNew Participant
asked in Messages & Series
Post is not solved

Hi there, post13858 is labeled with ‘solved’ but it is not. Could you let me know if you are aware of the fact that I raised another question and that it will be a matter of time before you are able to follow up? Thanks, Fleur  

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Racheal
Intercom Team
1 year ago
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User316New Participant
asked in Messages & Series
How can I send emails to multiple users?

Is there some way to upload a CSV of user IDs instead of having to manually enter each one into the 'who will receive this' bit? I want to send an email to 50 or so people.

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1 year ago
Eric Fitz
Employee
Eric FitzEmployee
asked in Messages & Series
Email sending for Black Friday and winter holiday - best practices

If you’re using Intercom to market to your customers, you’re probably in the middle of building out email campaigns for Black Friday and the holidays right about now! I’d like to share some tips with you, from our Trust & Safety team, on how to best manage your email sending for these campaigns, minimise bounces/spam complaints and ensure the best inbox placement. Only message active customers When sending email messages, it’s never a good idea to message every single one of your customers at once. Some customers have disengaged and their email addresses may no longer exist or, even worse, be used as spam traps. You could also have former customers who don’t want to hear from you any more, and might mark your emails as spam. Here’s more guidance on how to avoid spam traps. We recommend that you only message customers who match the audience rule Last seen less than 180 days ago. Only email when you have permission to do so This one should go without saying, but please make sure you’

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1 year ago
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User2120New Participant
asked in Messages & Series
Special Notice still displaying after turning off

Hi there.We recently set a special notice for the past holidays and turned it off when we got back.But somehow it is still appearing. See screenshots attached.I’d really appreciate your help with this. 

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Oseas
Employee
1 year ago
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EmilyNew Participant
asked in Messages & Series
How can I change the subject of an email I send to a customer?

I am using Intercom to send a ‘nudge’ email to a customer so I want it to follow on and be part of the same conversation that I opened to send the first email. However I can’t see how to change the ‘subject’ of the email. 

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Shauna
Intercom Team
1 year ago
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Kelly CarsonNew Participant
asked in Messages & Series
My Intercom is not displaying

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Shauna
Intercom Team
1 year ago
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Radu CosteaNew Participant
asked in Messages & Series
Can't limit the number of conversations

I ticket the “Prevent users from having multiple inbound conversations” but i can still see the “Send us a message button” when i first open the chat.Weird this is i i go into the open conversation, and then hit back, i no longer see the button  

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1 year ago
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UserNew Participant
asked in Messages & Series
Why is the series taking so long?

Hi all,We are trying to test the process manually by creating users (user or lead) and series. We have not yet completed the intercom integration with our product. We have a series of 4-5 steps for testing (no “wait” block) and we want to instantly send an email/change the tag for the user. However, the series takes at least 20-25 minutes to complete. Is this normal? What do we need to do so that the series can be completed in a shorter time?Our first tries weren't really successful, any tips for us? 

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Nathan Sudds
Expert User ✨
1 year ago
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Subhashree RautrayNew Participant
asked in Messages & Series
How do I hide my banners or tooltips on page dynamically when I shutdown intercom on page?

I have added a banner on my page but when I shutdown the intercom it still reappears after a few seconds.

1853
Nathan Sudds
Expert User ✨
1 year ago
Kevin Bendixen
Top Expert ✨
Kevin BendixenTop Expert
asked in Messages & Series
Creating dynamic "personalized" email signatures

I'm currently trying to set up an outbound template that includes the following dynamic data from every colleague of mine:(full) NameJob titlePicture Last year I talked to the Intercom support about this, but it was too much work back then. Now I want to try it again. The last tip about it I got from support was to use something like this:{{message.author.first_name}} from {{app.name}} and also use the variable for fetching the pictures: <img src="https://www.example.com/avatars/{{ message.author.first_name }}.png" height="40" width="40" class="avatar" alt="intercomavatar"> My first tries today weren't really successful, any other tips for me?

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Justin M12
1 year ago
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Inter C12New Participant
asked in Messages & Series
Can I send push notifications through Intercom's API?

When sending an in-app message through the API, can I also send a push notification?

31812
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1 year ago
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