Hi Gianni,

I have a similar setup for welcome emails and I set it as "Signed up less than 1 day ago".

It works but there is a delay of between 5 to 20 minutes after a user signs up. This is a long delay for a welcome email and I don't know the solution yet.

After you implement it, I would love to hear if you also experience the same delay.

Note: I am using the Outbound > Email function, not the Series.

Oh I also found this article which confirms that your approach is correct: https://www.intercom.com/help/en/articles/422-welcome-your-new-users/p>

Hi befeo,

Thanks for the reply. My current setup is also Outbound > Email and used the "Signed up less than 1 day ago" rule.

I too get the delay, more like 20min.

I was hoping to be able to send it on sign up, hence the thought of using the "signed up if it's on the date" Trigger 

But I don't know if "signed up if it's on the date"  means at the point of someone becoming a new user in Intercom.

Thanks! I saw that earlier but it doesn't answer the trigger question. I have a query in with Intercom and will let you know what they say :-D

As an aside... I created a new user in one of my test accounts and the welcome message was delivered immediately. That's wit it using the current signup < 1 day Rule only.

So, the advice from Intercom is to simply use the "Signed up" parameter in a Trigger.

I will remove my date based rule and replace it with the Trigger & see what happens.

OK, that didn't work at all. If you don't use the "signup < 1 day Rule" in Audience, then it adds historical signup as well.

So..I have now changed it to

Trigger: Signed up if it's on the date

Audience: Signed up  less than 1 day ago

Thank you for sharing @gianni​ 

Did this help with the delays in the delivery of messages?

No problem @bahadir​ 

It seems to be delivering quicker, yes.