Product Area

2676 Topics

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NandiniActive User
asked in Messages & Series

How I exclude specific users from a message audience based on a custom attribute?

We have our customer and partner community separately. I want to send out a post to all my users about the community but I want exclude the members who are part of these communities how do I do it? So, I filtered the company name is <Customer community name> and created a tag. But it does not seem to work. Please help.

4
R
Top Expert
3 years ago
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NandiniActive User
asked in Messages & Series

What is the Parameter option to filter + 5 days of buying.

What is the Parameter option to filter + 5 days of buying. I'm trying to send an announcement to paying users with 5+ days since they bought the product.

8
N
3 years ago
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Aya NNew Participant
asked in Article Help Center

How can I link a collection from the chat?

How can I link a collection from the chat?

3
Kevin Bendixen
Top Expert
3 years ago
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User1110New Participant
asked in Messages & Series

Why Isn't The Post Showing For Everyone AND Post Isn't Limited To In-App

We're testing a new onboarding series. When we set the series live, a couple of the people in our test get the 2nd video in the series but a couple of the people in the test do not get served the post. There's no perceivable difference between those who received it those who didn't. Any help and insight would be very welcomed! Also, we're trying to limit the posts to only showing up in-app but the posts are also showing up on the website. Would love to figure out how to make sure the posts show up only in the app. Thoughts?

2
U
3 years ago
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Stephen ZNew Participant
asked in Article Help Center

What is the best way to include screenshots and images in my articles?

Oftentimes, my images are too big. As in, when I insert a screenshot from my phone, the article displays it matching the width of the screen. The result is that the images are blown up, look too big, and are not as easy to use as I would like. Are there any good solutions out there that I am missing? Thanks!

3
Milan
Top Expert
3 years ago
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Brian H12New Participant
asked in Article Help Center

Can my users search for my Salesforce Knowledge Base articles within Intercom?

I would like for my users to be able to search my SFDC KB articles from within Intercom. Is this possible today and if so how can I accomplish this? There seems to be no articles or documentation on this. I cant find anything useful via google either

4
B
3 years ago
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User1075New Participant
asked in Conversations

Inbox rules and conversation priority

Hi! Would it be possible to make an inbox rule _not_ trigger when the conversation is marked as priority? Many thanks :) 

1
Milan
Top Expert
3 years ago
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Alex B13New Participant
asked in Messenger

Is it possible to open a new ad-hoc conversation with a user, when I see the user is online?

Is it possible to open a new ad-hoc conversation with a user, when I see the user is online?

4
A
3 years ago
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Matthew H12New Participant
asked in Messages & Series

Can I trigger a Product Tour based on a user closing a message window?

Hi Friends, I'm setting up a series and adding a video to the initial message, then I want to trigger a tour based upon the User closing the message window, is this possible?

4
M
3 years ago
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NatalyaNew Participant
asked in Conversations

How can I completely remove an email from intercom so that messages don't come up when that email is CC'd?

I cannot find evidence of that email anywhere! i have removed all emails from email forwarding and cannot figure out why automated responses are still coming in from that email

5
R
Top Expert
3 years ago
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Marie P11Connector
asked in Product Tours

Why can't I preview my Product Tour?

Hi, I build a product tour (ID 17632555) but it is impossible to preview it. So I set it alive only for me but it still don't work I have this error (👇)

1
R
Top Expert
3 years ago
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User1075New Participant
asked in Conversations

Inbox rules to apply only to email (not chat)

Hi, I'm trying to make an inbox rule that only applies to conversations where the channel is email and it's during office hours. This is what I thought would work, but it isn't. Any ideas? :) 

3
U
3 years ago
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User954New Participant
asked in Article Help Center

Hi, where do you hide the help center's language selection menu?

2
U
3 years ago
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User954New Participant
asked in Article Help Center

Hi, Are there workarounds for formatting RTL languages correctly in an English-only Help Center?

Hi, Are there workarounds for formatting RTL languages correctly in an English-only Help Center?

4
U
3 years ago
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Lee ENew Participant
asked in Messenger

How do I have a special offer message to capture lead information show up only on one page of my website?

We have Intercom installed on every page of our website. We have a new service we are promoting. When a visitor arrives at a specific page on our website we would like to have a specific message auto pop up for capturing lead information just on this page. How do we do this? Thank you.

1
Kevin Bendixen
Top Expert
3 years ago
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User395New Participant
asked in Messenger

Is anyone else experiencing issues with their site?

The intercom code is crashing our site... wondering if anyone else has experienced this today? Waiting on a reply from support.....

2
Brent
Super User
3 years ago
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User404Active User
posted in Workflows

I know customers have gone through certain paths but path analysis shows 0 for everything.

3
U
3 years ago
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Matt P11New Participant
asked in Contacts & Companies

How do I tag users based on User ID?

I have a list of 1k users who have completed an email that I'd like to tag, but I don't have their email addresses in the .csv I'm trying to upload. Is there another way to tag those users that doesn't include the .csv upload? My fallback plan is export all users and match their User ID to their email via Excel, but hoping there's an easier way. Or bonus points if there's an easier way to tag people who clicked a one-off email we sent than this manual tag?

2
M
3 years ago
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PaddyConnector
asked in Messages & Series

Can you create a segment/tag for all people who have received a mobile carousel?

We have a large number of mobile carousels in our app and was wondering if there was a quick way of being able to tag all users who have received any of our mobile carousels rather than in Series where it appears you have to specify which specific carousel they have received

2
P
3 years ago
Kevin Bendixen
Top Expert
Kevin BendixenTop Expert
posted in Messages & Series

Hey all, since my last attempt for translating articles was super successful, I'll try to pick your brains again.

Hey all, since my last attempt for translating articles was super successful, I'll try to pick your brains again.We are preparing to launch our software in more languages. Can anybody share some tips on how to go about translating outbound communication? Were you able to automate some steps? We will probably work with external translators for most languages. Will we have to rely mostly on copy/pasting the content we receive from them? Thanks for your input

0
Kevin Bendixen
Top Expert
3 years ago
D
Denis TaranetsActive User
asked in Messenger

Control your inbound conversation volume. Mobile app

It is very cool how you can control to whom you show new conversation button or diversify apps and info inside the Intercom widget. The thing that I found lacking is that it seems that it does not affect mobile app users.  Did anyone have such experience and is it true that these settings do not affect mobile app users?

1
R
Top Expert
3 years ago
C
Cory BActive User
asked in Messages & Series

Is there a variable for email message IDs or conversation IDs?

We'd like to use this to get the email or conversation ID in a link that we can send to our system.  Something like {{ conversation_id }} I couldn't find these in any documentation - are there any secret ones?

13
C
3 years ago
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Nicole PNew Participant
asked in Conversations

Email notifications

Hello guys :),How can I turn off the email notifications of replies in-app conversations?Is it possible?

5
R
Top Expert
3 years ago
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Top Expert
RoyExpert User
asked in Conversations

Problem with away status

Hi 👋  Based on Intercom documentation: "If a teammate has been inactive in Intercom for over 5 minutes, they'll appear as 'away'" However, in our case, even after 30-40 minutes of inactivity, the teammate status not setting on Away.  During Auto Assignment, team member status is quite important. That's why I requested a feature that would control the working hours and automatically set the Away status. But before this feature becomes available, why does automatic Away status not working?

7
Eric Fitz
3 years ago
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Ryan G11Connector
asked in Product Tours

Are there plans to create reporting on Product Tours?

Are there any SaaS industry metrics/best practices in terms of completion percentages that we should aim for? We use our Product Tours to create a one-to-all channel to help train user during Onboarding and for Product Releases. I know that you can see on a per tour basis the number of views and completion percentage, but trying to determine the following stats on a quarterly basis:# of viewsPercent of Tour CompletedAny other useful stats Also, are there any SaaS benchmarks/best practices that Intercom can share in regards to Product Tours as well?

1
R
Top Expert
3 years ago
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