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Articles in the Messenger homepage not loading?

  • January 28, 2022
  • 1 reply
  • 120 views

  • New Participant
  • 2 replies

Hi Everyone,

We have enables the support/help article section in Message panel. We are facing with the loading of the article on the page refresh. The steps followed mentioned below:

  1. Click on messenger
  2. Open the help article
  3. Refresh the page
  4. Now the previously opened article is showing Blank.

 

Below is the method which is giving 404 error. Have any of you have also experience the same. Your help will be much appreciated.

 

  1. Request URL: https://intercom.help/smallcases-on-hdfc-securities/en/articles/4744367-my-available-funds-are-low-to-place-the-order-what-should-i-do?iframe=true&user=DT2cuSEiZ54nFLI9fI9eBmbBtSkd5Mv5PzVUdqUxGfVqXQHiWG%2FtRU7WDPAs%0AfqHHa5gr1icqQF4HNMeU63rUCamaDbD54cZwZO2x3Ehm%0A&color_override=%23025296&suggested_article=false
  2. Request Method: GET
  3. Status Code: 404

 

 

Screenshot 2022-01-28 at 1.19.36 PM

Best answer by Lisa B11

Hey @sudhir​ 👋

 

Sorry to hear you are facing this issue with articles. Would you mind sending us a message through the Messenger with this details so our support team can take a look and see what's going on?

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  • Employee
  • 250 replies
  • Answer
  • February 1, 2022

Hey @sudhir​ 👋

 

Sorry to hear you are facing this issue with articles. Would you mind sending us a message through the Messenger with this details so our support team can take a look and see what's going on?


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