Articles in the Messenger homepage not loading?

Question

Hi Everyone,We have enables the support/help article section in Message panel. We are facing with the loading of the article on the page refresh. The steps followed mentioned below:Click on messenger Open the help article Refresh the page Now the previously opened article is  showing Blank.  Below is the method which is giving 404 error.  Have any of you have also experience the same. Your help will be much appreciated.  Request URL: https://intercom.help/smallcases-on-hdfc-securities/en/articles/4744367-my-available-funds-are-low-to-place-the-order-what-should-i-do?iframe=true&user=DT2cuSEiZ54nFLI9fI9eBmbBtSkd5Mv5PzVUdqUxGfVqXQHiWG%2FtRU7WDPAs%0AfqHHa5gr1icqQF4HNMeU63rUCamaDbD54cZwZO2x3Ehm%0A&color_override=%23025296&suggested_article=falseRequest Method: GETStatus Code: 404

Lisa B11 · Accepted Answer

Hey @sudhir​&#128075; Sorry to hear you are facing this issue with articles. Would you mind sending us a message through the Messenger with this details so our support team can take a look and see what's going on?

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