Skip to main content

Product Tours

Show your customers the way to success with Intercom's interactive Product Tours

  • 251 Topics
  • 671 Replies
251 Topics
K
KuldipNew Participant
asked in Product Tours
I want to add product tours to one of my website.

I'm new to the intercom so i don't know what to do. If anybody can help it's really helpful for me.

760
S
K
Innovator ✨
KeerthiSuper User
asked in Product Tours
Why is my post showing that no one clicked on it when there is a video on it and users have clicked on it?

We tested the post which recorded us as 'Opened' but even though we clicked on a video inserted in the post, it did not record as clicked. Is that not tracked as 'Clicked on post'?

260
Roy
Top Expert ✨
C
Chirag SNew Participant
asked in Product Tours
Hello, is it possible to adjust the width of a message?

I want to ensure that the user doesn't have to scroll to read the whole message, so was hoping to make the width large enough to be able to accommodate it entirely. Thanks, folks.

570
K
Innovator ✨
U
User892Active User
asked in Product Tours
Is there a way to darken the background of the product tours? Our entire product design is in dark mode, so bright white product tour posts are a bit jarring.

Is there a way to darken the background of the product tours? Our entire product design is in dark mode, so bright white product tour posts are a bit jarring.

1980
Eric Fitz
Employee
S
Sanjeev NNew Participant
asked in Product Tours
What's the vision for product tours?

HI! I was evaluating other digital adoption platforms and I already like the direction Intercom is taking. I want to understand what's in store so that I can be confident that I made a decision for the long term. What's planned for product tours? For example, are things like Tooltips and Checklists in plan?

1570
Z
H
Heather W11New Participant
asked in Product Tours
Why is my product tour having a delayed reaction and then getting stuck on one screen?

Building a product tour, I have created all the slides, but after the 3rd slide or pop up and click next, the correlating screen does not load, it stays on one screen for the remainder of the tour.

780
Brent
Super User ✨
U
User892Active User
asked in Product Tours
product tour never launches in preview

first try at a product tour. when i preview the tour, i'm routed to the correct url, i sign into my webb app, but the tour never displays. what newbie goof am i making?

1280
Roy
Top Expert ✨
I
Inter C12New Participant
asked in Product Tours
Can I set up a Product Tour on a dynamic URL?

I use dynamic URLs on my site but want to create a Product Tour that launches on every version of that URL. How can I do this?

12570
R
S
Sophie S11New Participant
asked in Product Tours
How can I finish my Product Tour with a shower of confetti?

Hello, i just can't find out how to finish my product tour with a shower of confetti. Can anybody help me? Does my tour have to be saved and closed before I do that?

910
S
Å
ÅsmundNew Participant
posted in Product Tours
How can I add pointer to a field/form in a new window?

I am trying to create a product tour for a website, and adding pointers and posts have been working fine until I point to a field in a new window. Then I am not able to type anything in the box below: It is required to type something into "Type your content here..." to save the pointer/post.

120
Roy
Top Expert ✨
I
Ionut A12New Participant
asked in Product Tours
Multiple Tours for different pages with dynamic links

Hello, I have 2 tours set up for 2 different sections in our app. We want to launch both tours through the Intercom API. One of the tours is on a dynamic link (we have a parameter in the URL). In order to be able to build this tour, we set the build on link to an instance of the dynamic link ( with a parameter that was generate by our app when we entered that page ). After configuring the tour, when we went to that specific page ( that now had another parameter) and wanted to start the tour via API, nothing happened. Can you please help me with this issue. Thank you, Ionut

420
Brent
Super User ✨
U
User855Connector
asked in Product Tours
How to fire product tour with a staged feature rollout?

I have a product tour for a new feature announcement which I don't want to fire on the entire customer base, because we will launch the feature to 10%, then 30%, then 100% of the customer base. I know that Intercom can track usernames but 10% means 10,000 users and I can't manually specify all 10,000 to Intercom or upload a file to Intercom. At this time, I think I will turn off automatic product tour firing and our UI layer will have to see if a user is in the 10% and then fire the product tour on the page. Unfortunately, it shall need to remember who has vs. has not seen the tour. Or is there another way possible? Even on the option above, when the feature is rolled out to ALL users - if I turn on the automatic product tour firing, it will fire a 2nd time for ALL users; correct? I wish for that to not happen. Unless I delete the tour and then build a new one for the next feature rollout.

310
K
Innovator ✨
U
User924New Participant
asked in Product Tours
If I want to add tours to my support bot, so if someone asks a question I can direct them to launch a tour. Is it possible to do this?

I'm asking because an Intercom support person mentioned that tours only fire once based on the targeting criteria, but if you can add a tour to a bot, it seems like they should be able to be manually initiated by the member/user. Thanks!

30
Roy
Top Expert ✨
M
medlNew Participant
asked in Product Tours
When setting up a product tour, I select all the elements and create the tour, however on attempting to preview, it states that "The element being pointed to isn't visible here".

Could this be a settings issue with my web page or URL? Any help would be great.

1200
K
Innovator ✨
U
User860New Participant
asked in Product Tours
Does the product tour work well on all browsers?

I had set live a product tour. On Safari, when I click next on the first card of my product tour, it doesn't take me to the next card and the page gets stuck. Is this behavior expected?

170
Eric Fitz
Employee
U
User860New Participant
asked in Product Tours
How to make sure that the product tour is shown only to new users who've just installed the app?

When I set the tag as 'users' for my product tour, it's shown to my existing users as well. But I'd like to show the product tour only to new users (first-time install). What's the setting or how can I help achieve this?

1160
U
U
User855Connector
asked in Product Tours
Need tour steps pointing to different CSS Classes on Desktop vs. Mobile with same product tour...

I have a setup a product tour for a webpage which works fine on desktop browser. Unfortunately, certain components in the desktop view are not present in the mobile view… so is there a way to point a specific tour step one-way in desktop view, but point differently or un-point it in mobile view – with same product tour? I am also considering turning off the tour altogether on mobile view … for which I tried to add the does not contain OS = Android and does not contain OS = iOS settings… but it doesn’t seem to work. I suspect that maybe the Intercom tracking code needs to explicitly pass OS (and browser) to Intercom? Where can I find a code snipped on that?

500
Roy
Top Expert ✨
В
ВалентинNew Participant
asked in Product Tours
Can't use Product Tour anywhere (3rd level domains)

Hi there! We have a 3rd level customer domains and I want to use Product Tour everywhere, demo.***.com, demo2.***.com, etc.***.com, but can't do this :( Im trying this *.***.com, but can't save

1310
Roy
Top Expert ✨
C
ClaudiuNew Participant
asked in Product Tours
Is it possible to run product tours for web apps and guide a user through multiple pages of your web app?

In our web app a user has multiple sites that they manage. I want the product tour to start when the user has entered into a site for the first time. However, the link changes with the site ID for each user so will product tours work in this case? I've tried it in Intercom and I can't get it to work.

370
K
Innovator ✨
B
BreannaNew Participant
asked in Product Tours
How can I share product tours in articles if the product tour has a variable?

I'm trying to link product tours in an article, but because the domain portion of the site is a variable, it isn't translating. From within the product tour settings: Copied into an article: {{custom_data.domain}}/pages/settings?product_tour_id=171721 Linking tours works everywhere else within Intercom, just not in the articles. Am I missing something, or is this just not possible as of now?

400
Roy
Top Expert ✨
U
User31New Participant
asked in Product Tours
How to make sure a user doesn't see more than one or two tours?

We're currently using product tours to inform logged in users about new features we've added. If a user hasn't logged in for a while, there's a chance there will be too many tours popping up and the tours might become annoying. I was thinking of adding the "Last contacted less than a day ago" but not sure if that also updates if a users sees a tour. So, for example, a user logs in, sees a tour, the "Last contacted less than a day ago" is updated, so they won't see the 2nd tour because they were contacted earlier that day. If they log in later that week, then they'll see the 2nd tour. I'm open for suggestions if there's another way to do this!

170
U
S
SallyNew Participant
asked in Product Tours
Why is my Product Tour not showing?

I tested my product tour and it worked perfectly, however now it has stopped working. I have built it again and still no joy. It is aimed at just users on the first visit to the page. Any ideas or suggestions?

1750
J
U
User21New Participant
asked in Product Tours
Anyone else experiencing issues with Product Tours?

Product tours are sending to all user no matter whether they are turned off or not. 😳

100
Eric Fitz
Employee
P
Pedro HNew Participant
asked in Product Tours
Any hints and tips for Product Tour? I can't get my to show just for the first time in a URL.

So I have a URL that ends in "/documents" and I set up my Tour and it works with the universal link (Use your tour everywhere), but not when someone first arrives at that URL.

1060
P
U
User544New Participant
asked in Product Tours
Is it possible to show Product Tours to the same user more than once?

Say to notify them that they had a message on our site. Thank you.

940
Roy
Top Expert ✨
Ask a question

Most helpful members this week

Popular tags

Terms & ConditionsCookie settings

Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings