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Block contact via API?

  • October 11, 2023
  • 1 reply
  • 71 views

How can we block a contact via API? I don’t see it, only Archive, but we need the ability to block spammers entirely.

 

Best answer by Shauna

Hey @CallLoop Support 👋🏼 Shauna here from Support! 

It’s currently not possible to ‘block’ a user via the API. It’s only available through our UI directly. 

You can block a lead/user by clicking the 3 dots beside their name in the Lead/User Attribute Inbox App 👇

If this App isn't visible, you will need to scroll down and add it to your view:

We have some more information on this process here - https://www.intercom.com/help/en/articles/6538156-how-do-i-block-spam-in-the-inbox

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Shauna
Intercom Team
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  • Intercom Team
  • 159 replies
  • Answer
  • October 13, 2023

Hey @CallLoop Support 👋🏼 Shauna here from Support! 

It’s currently not possible to ‘block’ a user via the API. It’s only available through our UI directly. 

You can block a lead/user by clicking the 3 dots beside their name in the Lead/User Attribute Inbox App 👇

If this App isn't visible, you will need to scroll down and add it to your view:

We have some more information on this process here - https://www.intercom.com/help/en/articles/6538156-how-do-i-block-spam-in-the-inbox


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