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Block contact via API?

  • 11 October 2023
  • 1 reply
  • 17 views
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How can we block a contact via API? I don’t see it, only Archive, but we need the ability to block spammers entirely.

 

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Best answer by Shauna 13 October 2023, 15:10

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Shauna
Userlevel 3
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Hey @CallLoop Support 👋🏼 Shauna here from Support! 

It’s currently not possible to ‘block’ a user via the API. It’s only available through our UI directly. 

You can block a lead/user by clicking the 3 dots beside their name in the Lead/User Attribute Inbox App 👇

If this App isn't visible, you will need to scroll down and add it to your view:

We have some more information on this process here - https://www.intercom.com/help/en/articles/6538156-how-do-i-block-spam-in-the-inbox

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