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Hey everyone, hope you’re doing well!I’ve been experimenting with integrating more interactive elements and fun widgets into my intercom inbox and help center pages to make the experience more engaging, but I’ve run into some rendering and performance quirks. It reminded me of a thread I saw about interactive word puzzle embeds and layout behavior in web pages (for example, something like playful UI content here, where content sometimes loads slowly or misaligns depending on container size.So I’m curious — when you embed interactive content in Intercom messages or articles, have you noticed load delays, alignment issues, or inconsistent behavior on mobile vs desktop? Could these be caused by how intercom’s HTML sandbox handles scripts or css, or is it more related to the embed itself? Any tips on testing and diagnosing before rolling out to users?Thanks in advance for your insights!

I’m looking for best practices on how construction companies such as AMC Construction can manage customer communication more effectively throughout a project lifecycle.What tools or workflows work best for handling client inquiries, project updates, timelines, and post-project support without overwhelming the team?Any insights from companies using customer messaging platforms or structured communication systems would be really helpful.

I’m looking for best practices on how concrete service companies such as AMC Concrete can manage customer communication more effectively during residential and commercial projects.What tools or workflows work best for handling client inquiries, project schedules, progress updates, pricing clarity, and post-project follow-ups without putting extra pressure on the team?

Hi Support,We are investigating an issue with our Salesforce integration where data is not persisting for new users, specifically regarding a race condition between the Salesforce Sync and the JS SDK boot method.Our Setup: Integration: Official Salesforce App. Matching Logic: We currently match on Email. User Creation: Users are created via the JS SDK (Intercom('boot')) when they first log into our portal. The Scenario: Time T1: A Contact is updated in Salesforce. A mapped custom field (salesforce_resource_access) is populated. Time T1 + 5 min: The Salesforce Integration triggers a sync. Note: At this moment, no User exists in Intercom with this email address. Time T2 (Days later): The user logs into our web portal. Time T2 + 1 sec: We call Intercom('boot', { email: ... }). The user is created in Intercom. The Issue:When the user is created via the JS SDK at Time T2, the salesforce_resource_access field is blank. The data synced at Time T1 is lost.Our Questions: "Create N

We are a SaaS environment where FIN supports two separate products that are able to be connected to one another.  We are working with audience content targeting and other documentation flows and guidance to ensure the proper resources and content are sourced for the correct inquiries.  We’ve also had issues where changes were implemented before we were able to ALL sourced content updated, and instruction was given that couldn’t be followed. Has anyone come up with a way to track conversations that specifically are giving information the customer is unable to follow?Current Idea going over this afternoon is to make an attribute, and have the key words and things often asked include “its not there” “i’m unable to do that” “that is missing for me” and other example statements we’ve seen in chat, and have that be a specific attribute used in an escalation guidance, and get those customers to reps to verify their environment. But would also then be able to get reporting on that guidance bei

Hi everyone,My team is trying to refine our reporting, and we’re running into an issue where our "First Response Time" metrics are being skewed.We are trying to measure the speed of our agents picking up a chat specifically after Fin hands it off.However, we often have scenarios where Fin closes a chat without human interaction. Then, a few days later, we might manually check in on that user or follow up on the closed conversation. Currently, the reporting counts those intervening days as "wait time," which makes our response metrics look inaccurate (showing 2+ day response times for chats that were actually closed).Does anyone have a workaround or a specific filter setup that isolates "Active Fin Hand-offs" vs. "Manual Follow-ups on Closed Chats"? We want to see how fast we are responding to immediate needs, without the data being dragged down by our sporadic follow-ups.Thanks in advance!

We are using Intercom React Native 7.1.0 (Intercom Android 15.8.+) with iOS working fine except for Android. and it keeps crashing.“Something Went Wrong”“Content Cannot Be Loaded”This has been happening for a long time, this doesn’t happen on iOS or the Web.I have tried this solution:We already have this option enabled, and still doesn’t work.I don’t know what is causing this issue as we already have loginUserWithAttributes() in our app and iOS is not breaking with this error message either.We use it like this in our code:await Intercom.setUserHash(user_hash);await Intercom.loginUserWithUserAttributes({ email: user_email, userId: uid,});We want to support lower versions of users on iOS and Android so upgrading is a not an option.Is there a way we can resolve this.

Windows popup support  TollFree: number  +1 (844) 886-3118  https://mssupport.tech   is the toll-free support  Toll Free: +1 (844) 886-3118 ( https://mssupport.tech/ ) is the toll-free support number many users rely on when they want clear guidance on how to stop TotalAV from running on their system. If TotalAV starts automatically and consumes resources, you can first review your preferences or reach out for step-by-step help by calling Toll Free: +1 (844) 886-3118 ( https://mssupport.tech/ ) to understand safe ways to pause or disable features. Many customers report that the support line Toll Free: +1 (844) 886-3118 ( https://mssupport.tech/ ) helps them avoid accidental system issues while adjusting security settings. By using Toll Free: +1 (844) 886-3118 ( https://mssupport.tech/ ) you can confirm which options are temporary and which are permanent. Always keep Toll Free: +1 (844) 886-3118 ( https://mssupport.tech/ ) handy before making changes   many users rely on when they want c

Hi all, we use the Stripe integration from the Intercom App store, and I’ve found some cases in which not all of the Stripe data is populated when a subscription is created. Looking at the affected record in Stripe, I can see the event logs that reference data sent to Intercom but there are no errors present and the request body matches other Intercom users that DO have the subscription data. Is there any logging from the Stripe app in the Intercom marketplace where we can try and troubleshoot this? The best answer I got from Fin was “turn it on and off again” which might be the solution, but I’m hesitate to try that given how central this integration is to us. 

Hi everyone,We’re using Fin with an escalation rule that hands the conversation off to a human when certain conditions are met.Right now, when escalation triggers, Fin sends the customer a fixed handoff message that repeats word-for-word across conversations. The phrasing doesn’t match our support tone of voice, and it feels robotic.Is there a way to control or customize the customer-facing text that Fin sends at the moment of escalation/handoff?  

If I enable Automatically close unresponsive conversations using rules, will it trigger a survey?

Hello, I wanted to report a crash that we have in our application.I don’t know when it happens but it seems to be caused when the SDK try to download an attachment and the file isn’t available.Stacktrace: Fatal Exception: java.io.FileNotFoundException: https://xxx-support.intercom-attachments.eu/i/o/file.pdf at com.android.okhttp.internal.huc.HttpURLConnectionImpl.getInputStream(HttpURLConnectionImpl.java:255) at com.android.okhttp.internal.huc.DelegatingHttpsURLConnection.getInputStream(DelegatingHttpsURLConnection.java:211) at com.android.okhttp.internal.huc.HttpsURLConnectionImpl.getInputStream(HttpsURLConnectionImpl.java:30) at io.intercom.android.sdk.ui.preview.ui.PreviewUriKt$loadFilesAsBitmaps$1$1.invokeSuspend(PreviewUri.kt:252) at kotlin.coroutines.jvm.internal.BaseContinuationImpl.resumeWith(ContinuationImpl.kt:34) at kotlinx.coroutines.DispatchedTask.run(DispatchedTask.kt:100) at kotlinx.coroutines.internal.LimitedDispatcher$Worker.r

Hi, is there an option to export certain articles from our intercom article help center?kind regards

I have a real problem because on mobile devices, my app displays a bottom navigation/tab bar. As you can see in the picture attached, the standard mobile layout that you impose means that the messenger obscures the mobile menu:  Even if I adjust the bottom spacing to say, 60px, it has no effect on mobile devices.This is a real annoyance and I can't immediately think of a way to solve it. Surely other customers have experienced this issue before?

Hi! Based on the article about formatting articles, https://www.intercom.com/help/en/articles/4103903-formatting-and-exporting-your-articles-with-the-articles-api, there doesn’t seem to be a way to POST an article through the API that has callouts. For instance: Any ideas on how this might be possible? Thanks!Scot

The Companies List API has a limit of 10000 companies. Does the Retrieve API have the same limits?In other words, can I call https://api.intercom.io/companies?page=<page>&per_page=50 and paginate over more than 10000 companies?

Hello,I have a data connector whose purpose is to find a custom object by its id. And it can return NULL if it finds nothing.I would like to branch a workflow depending on whether or not the data connector was successfull in finding the custom object, and it’s not very clear how I can achieve that.I tried to use the “branch” step with a condition saying that one of the (mandatory) fields of the custom object is “any value” or “is unknown” but that didn’t work. The branch step is behaving like the custom object is always there, even when my endpoint returned NULL. I think the data connector is creating an instance of the custom object in all scenarios.What could be the proper way to do that?

I’m trying to pull a list of the most recently updated articles in Intercom. In all of the documentation it says that the data is by default coming in as descending of Updated At. However, from my limited knowledge and use of Zapier and Postman’s AI bots, it seems the data is coming in with a sort of Created Date and not Updated Date. Anyone else notice this?Thanks

To be able to still export the covnersation that has been merged with.Currently, there’s no button above once you merged the conversation.

Hi, we tried to integrate the voice transcription feature in our iOS application but we encountered an issue with the SDK. We have a HTTP Error: 401 unauthorized, with message “Tried to transcribe audio but there was a network error”All other features (message, document, photos) work correctly and our Android version succeed to use voice transcription.We check this list and seems ok in our side : Verify iOS preprod Identity Verification secret in Intercom dashboard (Security Settings → Identity Verification → iOS → Preprod) Ensure backend generates ios_user_hash with correct iOS preprod secret Upgrade Intercom SDK to latest version both apps Add NSSpeechRecognitionUsageDescription permission in Info.plist files Ensure setUserHash is called before any other Intercom methodI extract the intercom log : [Intercom] Push Notifications Handler: AUTO[Intercom] INFO - Checking if user identity matches existing identity.[Intercom] INFO - User identity matches existing identity.[Intercom] INFO -

Hi everyone, Happy New Year!! 🎉In case you missed it, the Intercom Community has been nominated for two major awards!Voting closes soon, so we’d love your support to help us secure the win 🙌 If you’re happy to take part, please vote in both categories:Most Engaged Community B2B Community Professional (Diana Tripac).👉 Vote here: http://cmxhub.com/awards Thank you — we’re all part of this success! 🚀

Hello everyone,  I’m Alex from London, UK or as we like to call it the OG London. OK so no-one has ever called it that before but let’s start a new thing right here, right now!As you can probably tell I don’t take myself or work too seriously, life is too short. But I love helping people and fixing things. I’ve worked with Intercom combined with Zendesk but now on a new project exclusively on Intercom and so joining the club. Great to meet you all :) 

Hey, we have a React Native app that uses Intercom via RN package. I can’t seem to press the top right X button to close the survey when viewing the survey from a customer demo account. Any ideas? Thanks!

how do i manually edit users and leads? i need to edit “company” this is what i see when i click on “edit” button