Getting started with Intercom

  • 2 Topics
  • 1 Reply

2 Topics

Z
Zachary GonzalezNew Participant
asked in Getting started with Intercom

How to stop sending a particular email campaign until the user ends up logging back in?

Hi I want to ask how to stop sending a series of email campaign until the user ends up logging back in to my product? I created a particular reengagement email campaign, and I want to stop sending the rest of the emails after the user returns to my product. How should I set up my email campaign to detect such activity?  Thank you! 

1
Jacob Cox
11 days ago
Andrew R12
Andrew R12Employee
posted in Getting started with Intercom

Fine Tuning The Customer Follow-up

Hi Support Leaders!I’m Andrew, a Customer Support Manager here at Intercom 👋When was the last time you or your team revisited how you follow-up with customers reaching out to your team? Following up on support requests can take up a lot of time and bandwidth for you and your team - however Intercom has a number of features you can leverage to automate this process & streamline it when a human touch is needed. This not only opens up your team’s bandwidth to focus on customers waiting to hear from you, but can also help reduce your team’s time to close metric for customer interactions. One of the first things I recommend to teams looking to streamline their follow-up workflows is to use Intercom’s Snooze feature. This is great because when your team sends a reply to a customer, they can ‘snooze’ the conversation for a set amount of time which doesn’t necessarily close the conversation but rather keeps it in an ‘open but not visible’ state in your team's inbox. This means that only t

0
Andrew R12
2 months ago
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