Use Intercom like a PRO

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2 Topics

Milan
Top Expert
MilanTop Expert
posted in Use Intercom like a PRO

My tips on how to successfully manage Intercom related project (and more)

Hey there 👋 Milan here✌ For those of you who might not know me from the previous version of the community, a bit about myself:I’m the owner of the Sovaolo.com MarTech agency and a long-time Intercom expert. I’ve been working with Intercom for about 5 years (initially as a Product Marketing Manager in one of Intercom’s clients) and since I started working as a freelancer, Intercom was core of my offering. I have delivered on more than 100 Intercom projects! Enough bragging, I’d like to share some of my tips on how to use Intercom like a Pro. 💪 Tip #1: Preparation is the key to successful project deliveryMy own drawing of “Touchpoints between Intercom and Visitor/Lead/User during their journey”Explaining what Intercom can do, to all relevant stakeholders, explain it in whole even if relevant stakeholder is not present (as the words might reach them). I have my own drawing of “touchpoints between Intercom and Visitor/Lead/User during their journey” (image above). I have that with the ex

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1 month ago
Kevin Bendixen
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Kevin BendixenTop Expert
posted in Use Intercom like a PRO

Generating social proof - Conversation ratings and NPS score as audience filters

If you really think about it, it makes total sense:You want the audience of any message to as specific as you can in order to provide the best fit between audience and message. You are probably already filtering your messages by language and other attributes from your product.In today's landscape, you need to convince future customers that you can deliver what you promise. One way that works for many companies is to use social proof from existing customers (on review sites or Google ratings). But how do you make sure the right customers leave a review?One good indicator is their NPS score or the latest conversation rating. We have had tremendous success in generating 5-star reviews with a very simple Series: We ask customers that rated their last conversation positively and that are considered promoters based on their NPS to leave a review on a site of our choosing (we usually switch between the different review sites on a quarterly basis).

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Kevin Bendixen
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1 year ago
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