Tips for Developers

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3 Topics

R
Ruth KEmployee
posted in Tips for Developers

Converting visitor to lead by passing anonymous email

Using our JS API, it is not possible to update the email field of a visitor type contact with the standard Intercom('update', {"email": "rk.test@testing.com"}); Doing so will result in a 403 error. However, using a parameter in the JS API called anonymous_email will allow you to convert a visitor to a lead via the JS API without running into any issues. Use the update method to pass through the email of the visitor without needing to set up REST API calls to achieve the same result. Intercom('update', {"anonymous_email": "test@example.com"});

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R
2 months ago
R
Ruth KEmployee
posted in Tips for Developers

Targeting mobile screens for outbound messages

Outbound Messages can be set to only display on a specific URL in the Where to send section of the settings. This is really useful for delivering content to end-users on the page that is relevant to the message. However, this can pose an issue for users on mobile devices where the Intercom SDKs are installed as there is no specific URL that can be targeted. As a workaround for this, a custom attribute can be set up for tracking the screen that the mobile user is currently viewing. By sending this data to Intercom and storing it in an attribute, it's possible to send messages targeted to mobile users on a specific mobile screen that they are currently viewing. To do this -  Create a custom attribute - for example, called 'current_screen'. This will be used to store the data which is sent to Intercom each time the user navigates to a new screen in your mobile app. This can be done for all screens in your app or just the ones that require targeted Intercom messages.  Implement a method

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R
2 months ago
Michelle F12
Michelle F12Employee
posted in Tips for Developers

Using your Support team to proactively help customers get the most out of their plan 💡

Hey Support Leaders 👋 I’m Michelle, and I’m a Support Manager here at Intercom.  I wanted to share some insight into something we’ve been working on within our Support team over the last few months that I think might be useful to others across the industry. With customers all over re-evaluating their tech stacks and looking to minimise costs where possible, it’s more important than ever to ensure that they are getting the most out of your product, and really getting to see the value it has, to help inform their decision making.  At Intercom, we spotted an opportunity to utilise our own Support team (who are speaking with hundreds of customers every day), to proactively flag with customers when they are not using features within their subscription (that they’re paying for!), so that they can see the full power of what they can do with Intercom.  The problem we faced, like most Support teams, is that we did not have a tonne of capacity to spare for our team to take on the additional wor

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Michelle F12
2 months ago
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