Skip to main content

Welcome

8 Topics
Des
Employee
DesEmployee
posted in New Members
Welcome welcome everyone!

Hello Intercom Community, I’m Des, co-founder of Intercom. Welcome to our new Community platform We’re very excited to partner with you on making this a useful and engaging space where you can connect with Intercom folks and and with peers in your own industry and beyond.We’ll use this space to share tips and tricks, to solicit feedback and ideas from you, to share news and events and provide some member benefits. Feel free to ask questions of, and provide answers to, other members in the Q&A forum and feel free to get involved to whatever degree you’re excited to here.We look forward to seeing this space grow and flourish. Watch out for updates on how we’ll reward you for your contributions to making this Community useful for everyone!Sincerely, Des 

10627
Erin
28 days ago
Diana Tripac
Intercom Team
Diana TripacIntercom Team
published in Expert Users
Welcome to the Expert Program

 💡 Exciting News!Introducing the Expert Program in the Intercom Community!  We are thrilled to announce the launch of our brand new Expert Program, designed for our most passionate and knowledgeable users.By joining the Expert Program, you'll have the opportunity to connect with other users, share your expertise, gain recognition and earn rewards for your contributions. 🌟 Join our exclusive Expert Program Hub now and start leveraging your knowledge to make a difference! Visit the Expert Program Hub to learn more 🤩   Submit your application to express your interest in joining the program 🚀   Join the Expert Program Welcome Party user group to get started 🥳  

390
Diana Tripac
Intercom Team
1 month ago
Diana Tripac
Intercom Team
Diana TripacIntercom Team
published in New Members
Product Wishlist Guide

Did you know that most voted product ideas have the highest chances to be reviewed for consideration and potential implementation by the product team?The top 20 most-voted community ideas will now officially be considered as inputs to the product roadmap, so make sure to share upvotes for the ideas you’d like👍 💡Besides the number of votes, there are other factors taken into consideration like complexity, impact, reach and alignment with the strategic roadmap. What happens after you submit your Idea?👀 When you Submit your Idea, and it begins to pick up activity (votes and comments), you will also notice the status of the ideas changing. If you check the Idea Pipeline, you will be able to see the roadmap of the community product ideas.Whenever you get a new comment and status change of the idea you submitted, you will get notified via email, so you never miss an important update on that.Here’s what each status means: Submitted: New ideas from users, with or without replies. Planned:

7801
K
8 days ago
Diana Tripac
Intercom Team
Diana TripacIntercom Team
posted in Expert Users
How to earn points and climb up the ranks 💡

Earn Points by Adding Value to the Community! Your contributions to the community are invaluable! Focus on providing the best answers, as these will help you earn the most points. The more insightful and helpful your answers, the more likely they are to be marked as best by the Intercom Team, maximizing your points. Here’s how you can earn points effectively 🎯 Provide Best Answers: Share high-quality answers to questions. The more helpful your answers, the more likely they are to be marked as "best" by the Intercom Team.   Receive Likes or Votes: Aim for your answers to be liked or voted on by others. This recognition boosts your points! Additionally, you can earn points by posting replies—engage in discussions by responding to follow-up questions and interacting with users, prioritising quality over quantity. Things to remember 💡Providing best answers helps you earn the most points.   Only one answer can be marked as best, so aim for unanswered questions first.   A “best answer” i

553
Milan
Expert User ✨
17 days ago
Diana Tripac
Intercom Team
Diana TripacIntercom Team
published in Expert Users
Hire an Expert Spotlight: How to Be Featured 👀

The Hire an Expert Spotlight features the most active and helpful community members who have demonstrated their knowledge and skills. As experts, your insights are invaluable, and the Intercom Community is here to help connect you with those seeking your guidance. Requirements to be FeaturedTo be included on the Hire an Expert page, you must: ✓ Reach the Top Expert level in the Community.✓ Pass the Certified Intercom Product Expert exam in the Intercom Academy. How to Reach the Top Expert Level The Top Expert is the highest rank in the Intercom Community, recognizing the most active and helpful users. To achieve this rank, you need to:Answer questions in the forum. Post tips and tricks. Participate in group conversations. Stay active in the community.Criteria for Reaching Top Expert Level:Total points earned from community activities. Number of replies in the community. Number of answered questions marked as the best answer by the Intercom Team.Click here to see the current leaderboard

690
Diana Tripac
Intercom Team
1 month ago
Diana Tripac
Intercom Team
Diana TripacIntercom Team
published in Expert Users
Exclusive Swag for Our Expert Members! 🎁

 As a valued member of our Expert Program, we want to recognize your contributions with a special collection of branded merchandise just for you! 🎁 💡To qualify for swag, reach the Expert level in the Intercom Community. To get there, participate actively in the community, share your insights, help others with their queries, and participate in group discussions.  How to Redeem Your Swag 🏅Members will be notified via email when they qualify for swag rewards. Follow the instructions in the email to claim your swag. 📨Tip: The more active you are, the better your chances of earning exclusive rewards! How to claim your swag if you are already an Expert user? 👀 The Intercom Team will reach out to you to confirm your rank. To claim your rewards, ensure you show continuous activity over the last three months. Join the Expert Program 🚀 Visit the Expert Program Hub to learn more 🤩   Submit your application to express your interest in joining the program 🚀   Join the Expert Program Welcome

550
Diana Tripac
Intercom Team
1 month ago
Diana Tripac
Intercom Team
Diana TripacIntercom Team
published in Expert Users
Expert Program Benefits 🎁

 Are you an active and passionate member of our community? If so, we have an exciting opportunity for you to elevate your experience through our Expert Program! 🎉 Unlock Exclusive Benefits with the Expert Program 🚀 Our Expert Program is designed to recognise and reward our most dedicated users. With each rank, you’ll unlock valuable benefits. See below the perks for each level: 1. Innovator 🧠Innovators kickstart their journey in the community. Here’s what you get:Invitation to join the Beta Group to get early access to product betas Featured Innovator badge on your profile to showcase your status  To qualify for the Innovator Rewards:Reach Innovator rank: 500 points, min. 5 best answers, and 25 replies 2. Super User 🌟Super Users lead discussions and support peers. Here’s what you get:All benefits of Innovator level Invitation to be featured in the Community Spotlight  To qualify for the Super User Rewards:Reach Super User rank: 1000 points, min. 25 best answers, and 50 replies 3. E

1840
Diana Tripac
Intercom Team
1 month ago
Diana Tripac
Intercom Team
Diana TripacIntercom Team
posted in New Members
Intercom Community Guidelines & Terms and Conditions

In these guidelines:Building a strong community What is not allowed? What happens if someone breaks the rules? Terms and conditions Legal Notices Intercom customers worldwide bring vastly different perspectives, ideas, and experiences, and range from people only just starting out with our Messenger Product to those who have evolved their customer engagement, using Intercom from the beginning. The Intercom Interconnected Community (the “Community”) is a place for collaboration with the goal of utilizing Intercom to keep internet business personal. We rely on our Community members to work with us in moderating interactions in the Community and report abusive behavior or content. By providing these guidelines, we hope to help you understand how best to support each other on our forum, and what type of actions or content may violate our Terms of Service, inclusive of our Acceptable Use Policy. Building a strong communityThe primary purpose of the Community is to help each other optimize yo

2630
Diana Tripac
Intercom Team
1 year ago
Ask a question
Terms & ConditionsCookie settings