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Hello,I hope you are doing well.My name is Vicky, and I am a registered nurse. I currently work within a team where I serve as the resource person for Intercom. I have completed the training available in the Academy section, but I would love to hear your advice and suggestions on how to properly set up workflows with the goal of reducing clicks and improving customer service.We are not using Fin at the moment — perhaps one day, but not right now.Do you have any trainings, articles, books, or other resources that could help me?Thank you,Vicky

Intercom Community Profile Intercom Expert & CX Senior Manager with 9 years of experience in process optimisation, management, and systems audits, consistently driving 93%+ across key metrics.As an Intercom Certified Partner, I designed, developed and shipped numerous Intercom apps and bring a strong focus on optimising every process for peak performance.With a career spanning front-office functions (CX and Fraud prevention) and back-office operations (Finance, Engineering, HR, Business development and Data), I specialise in making customer experience and operations run smoother, faster, and smarter.Learn more: customer-experience-ops.netlify.appI don’t just advise, I build teams that outperform everyone else. Every. Time.   

Earn Points by Adding Value to the Community! Your contributions to the community are invaluable! Focus on providing the best answers, as these will help you earn the most points. The more insightful and helpful your answers, the more likely they are to be marked as best by the Intercom Team, maximizing your points. Here’s how you can earn points effectively 🎯 Provide Best Answers: Share high-quality answers to questions. The more helpful your answers, the more likely they are to be marked as "best" by the Intercom Team.   Receive Likes or Votes: Aim for your answers to be liked or voted on by others. This recognition boosts your points! Additionally, you can earn points by posting replies—engage in discussions by responding to follow-up questions and interacting with users, prioritising quality over quantity. Things to remember 💡Providing best answers helps you earn the most points. Keep this link handy to help you with that.    Only one answer can be marked as best, so aim for un

 Are you an active and passionate member of our community? If so, we have an exciting opportunity for you to elevate your experience through our Expert Program! 🎉 Unlock Exclusive Benefits with the Expert Program 🚀 Our Expert Program is designed to recognise and reward our most dedicated users. With each rank, you’ll unlock valuable benefits. See below the perks for each level: 1. Innovator 🧠Innovators kickstart their journey in the community. Here’s what you get:Invitation to join the Beta Group to get early access to product betas Exclusive access to the Referral Program User Group​​​​ - earn $1,000 per referral Featured Innovator badge on your profile to showcase your status  To qualify for the Innovator Rewards:Reach Innovator rank: 100 points, min. 5 best answers, and 10 replies 2. Super User 🌟Super Users lead discussions and support peers. Here’s what you get:All benefits of Innovator level Invitation to be featured in the Community Spotlight  To qualify for the Super User Re

In these guidelines:Building a strong community What is not allowed? What happens if someone breaks the rules? Terms and conditions Legal Notices Intercom customers worldwide bring vastly different perspectives, ideas, and experiences, and range from people only just starting out with our Messenger Product to those who have evolved their customer engagement, using Intercom from the beginning. The Intercom Interconnected Community (the “Community”) is a place for collaboration with the goal of utilizing Intercom to keep internet business personal. We rely on our Community members to work with us in moderating interactions in the Community and report abusive behavior or content. By providing these guidelines, we hope to help you understand how best to support each other on our forum, and what type of actions or content may violate our Terms of Service, inclusive of our Acceptable Use Policy. Building a strong communityThe primary purpose of the Community is to help each other optimize yo